Hotel Carlton

We came to Gent for the weekend and were super satisfied with our stay at Carlton Hotel. The staff were super friendly and helpful, and the location was great too. We didn’t want to drive into the city Center with the car and were happy that we could park the car there and walk. One thing to highlight is the breakfast. Initially, we were not planning to have breakfast there but are happy that we changed our mind. The selection was small but the quality was outstanding. Food is cooked freshly for you and very tasty - not like the eggs you have at big hotels. We would definitely stay here again and recommend this place. Ps. We were travelling with a young toddler and they were very welcoming.

A friend and I wanted a convenient hotel for several nights in Ghent in order to see that city and travel for a few days to museums outside the city. The Carlton was exactly what we were looking for. The hotel is well equipped. Our room was very clean and comfortable. The breakfast was excellent. The staff was very helpful. The neighborhood was great - convenience stores, restaurants, the major train station and the tram were all right there. Plus the neighborhood was very quiet. We did everything we wanted easily, supported by the staff and the comfort and convenience of the hotel, at an excellent value. We are very appreciative of the level of service provided. Thank you.

The hotel was very welcoming and the receptionist spent time to highlight on the map where the attractions were,which was most helpful. The room was light, airy and air conditioned. The decor was excellent and the room was very clean. The room had tea and coffee making facilities and a mini bar [extra charge for drinks from the mini bar]. Overall I would highly recommend a stay at this hotel especially if arrival or departure by train.

The staff at the Carlton Hotel were very friendly and helpful, and the beds were very comfortable — both of which made a positive impression. However, the room itself didn’t quite meet our expectations. It was spacious but rather plain, with minimal décor and furnishings that felt dated. Unfortunately, the bathroom heater wasn’t working during our stay, which made things a bit uncomfortable given the cold weather. The water pressure in the shower was also quite low, and a few fittings — such as the toilet and sink — could use some maintenance. The main downside was the constant noise from the elevator next to our room, which made it difficult to rest. Overall, while the service and comfort of the bed were good, the room would really benefit from some updates and repairs to match the price point and the otherwise rather welcoming atmosphere of the hotel.

The location was PEFECT. We traveled by train, and it was such a short walk with all our luggage. Then it was also perfect for visiting the main attractions either with the tram or on foot. The breakfast was truly fantastic and so well presented and fresh. The room was so spacious it felt like we were in heaven.

Location is geared more toward those who intend to take quite a bit of daily intercity train trips like us. It's very, very near the ghent st Peters station. Hence, there is not much night activity or eateries around the area. But it's an easy bus ride toward the town centre thus its not too much of a hassle to travel within the city. Service at the main desk was professional and friendly. I stayed 4 nights there, and on the last day of my stay, the cleaning lady did not bother to clean the room or take out the trash. I complained about this to the front office lady, and she was apologetic and waived my city tax payment.Overall, I would still stay there if I need to go on daily intercity train trips as the price is actually quite reasonable. I only ranked the service as 4 stars due to the lapse of cleaning service on the last day.

Our room looks nothing like any of the photos.|It is a big room, but with three single beds and a view of a roof and fire escapes..we were on first floor…so maybe don’t get a room there….cause very average and not done up like the photos suggest.|Dated bathroom.|But quiet.clean.|Good Location to train. 15 min walk to city.

We only spent one night, but we had a pleasant stay. The room was really spacious and with even two televisions! We had a shower, a bath-tub and a super fancy (japanese style) toilet. In the room you could find thee, coffee and drinks. There was also a game and some tools for exercises. Our room had a little balcony, with nice views of Ghent. We did appreciate the use of keys instead of cards to enter the room. There is a parking for cars just next to the hotel, and the train station is 15 to 20 min walking. We reached the city center by walking in around 25 to 30 min. But there is also possibility to go with a tram, that stops close by to the hotel.

Our stay at the Hotel Carlton was amazing. The staff and hotel owner was so friendly and warm. The room was spacious and was a nice reprieve from the tiny shoe boxes were experienced in the bigger European cities. The hotel is a short walk from the train station, which proved to be convenient when travelling to other cities. All in all, I would highly recommend a stay at the Hotel Carlton.

I came to Ghent on a choir tour with 35 people from a wide variety of backgrounds - from students with little money to older members with successful, lucrative careers. Every single person in my party was impressed with how wonderful Hotel Carlton was. I don't think I have ever stayed in another hotel that was comparable value for money. Their customer service is 5-star from the very moment you email them. Friendly, helpful, prompt replies to emails in perfect English, which is very useful. Brothers Jeffrey and Steven have a trusting yet professional approach to daily business which makes you feel like a part of the family. They gave us excellent recommendations of cool spots to eat out, explore, and go out that were definitely off the beaten path for many tourists. As others have said, the breakfast is delightful, the rooms are incredibly spacious, and the linens and beds soft, clean, and comfortable. The location near the train station is actually great (I'm usually wary of such places) and the tram into the centre of town is cheap and only takes about 5 minutes. I absolutely cannot recommend this hotel enough and all of us in the Orlando Chamber Choir wish them the utmost success.

Stayed here and we weren't disappointed... Clean and spacious, both brothers who owned the place are nice and helpful. Thank you Alan and Jeffrey, will definitely go back.

We were greeted immediately by a friendly staffer who pulled out a map and showed us all the cool spots to eat and drink. The whole place - the lobby, the breakfast room and the guest room - had a newly-remodeled but cozy feel. I'm guessing this is pretty common, but the double bed was two smaller beds pushed together without a topper. I like the individual comforters though! The in-room amenities were good. There was water and sparkling water for free in the room, along with a tea service. Breakfast was superb. First, they don't force you to pay for the breakfast. It's €12 per day and optional. Second, it was real food. It was mostly based on French cuisine and had lots of hearty options, including eggs cooked to order. Even though this hotel is a bit out of the way from the medieval center, it was a nice walk (2.2km?), and a tram takes you directly there from a block away from the hotel.

We spent nearly a week in Gent as part of a month long European Odyssey and were fortunate enough to stumble upon what was not-so-arguably the best place we stayed throughout our trip. This is really saying something too as every place we stayed was quite comfortable. Hotel Carlton is run by three really professional, really hip, and really accommodating brothers - Steven, Jeff, and David - who made our stay an incredible one. These guys would bend over backwards to make sure that every little detail was sparkling. The info they shared with us was the real inside scoop as to what life in Gent is really all about. The Breakfast was outstanding. The rooms are modern, hip, and sleek in both design as well as function and the overall vibe of the place was exemplary.. The general feeling among the other guests we got to chatting with was just as positive as our own. This place got our Eurotrip off to a great start! Gent is lovely, our accommodations were excellent, and while traveling with Amsterdam, Strasbourg, Munich, and Berlin still to come we nonetheless caught ourselves saying "wasnt Gent great?". Indeed it was and where we stayed played a significant role in our great experience. 5 stars all day...

My wife and I just returned from a two week 25th anniversary celebration, starting in Paris, then Amsterdam, finishing up in Ghent. The Carlton Hotel, for slightly more money than our hotels in the (admittedly pricier) other cities was way beyond our expectations in terms of hospitality. Judging by their room photos, I expected the rooms to be comfortable enough. But our double room was much more spacious than imagined, which was greatly appreciated after squeezing around our tiny Paris hotel room. But the biggest pleasant surprise was the warm hospitable staff. I wish I had noted his name, but the young tall slim fellow at the reception desk was incredibly nice and helpful. When we arrived, he was busy giving helpful advice to another guest, taking around 15 minutes before getting to us. My cynical NY mind was thinking this must be a friend of his. No hotel would "waste" this much time on a guest. But when finished, he greeted us, asking if he could help us. I told him we had reservations and we proceeded to the desk. As others here have reported, he asked us if it was our first visit to Ghent, which it was, and then he took out a handful of maps and pamphlets and marked up the map with the tram route/stops, tourist trap restaurant areas to avoid, the spot where a free walking tour takes place, etc. Wow! I had all intentions of asking for information at the desk, but never expected the hotel to initiate the conversation. Fantastic experience. Highly recommended.

We stumbled upon this lovely place by accident while on a business trip. The Hotel is quite comfortable and has lovely rooms. They are quite big therefore you feel at ease in a new town. The decor was pleasing too with great service and a personal interest shown by the owners. The three brothers were very helpful and made our stay enjoyable. The breakfast was one of the best I have had. It was so good that I looked forward to waking up early for that despite the tiredness. I would recommend this to anyone who happens to go to Gent and is looking for that comfort. Very close to the train station, it just make your travels that much shorter!!

nice and extremely helpful front desk staff - Jeffrey was really helpful. Room was large and clean and bed was so comfortable.