Hotel Carlton Lyon - MGallery Hotel Collection

Great location. Very Attentive staff. Lift a treat and the lobby bar unique. Valet parking was excellent given that the our GPS told us we were not suppose to be driving up to the lobby entrance, and yet we were greeted with a smile and our luggage attentively taken from the vehicle. Quick check-in as we had checked in online the previous afternoon and the room was perfect. Property has style and couth. Nice.

We had a very comfortable room . The bed was great and the bathroom spacious and clean. It was very quiet and had plenty of storage. We had no issues at all. Breakfast had an enormous choice of high quality with filter coffee served at the table. We enjoyed use of the bar and the location of the hotel was excellent too. Faultless!

We loved this hotel when we arrived. But this great experience was ruined because the housekeeping threw away my Max Mara bag (which I needed to put my new coat) without asking me. This bag, though empty, was large and could not have been mistakenly discarded. I placed it next to the closet. It was brought to my room by a bellman, but after one cleaning service, it was gone. This is the first time such an incident has occurred to me. I am a frequent traveler. Although the hotel staff tried to resolve the issue by offering to bring another bag, they refused to acknowledge that the bag was thrown away by the housekeeping. They insisted they checked with the housekeeping team, who denied discarding any items. But if that's true, where is the bag? To add to the frustration, towels were not replaced during the housekeeping service. Denying is not the solution. I cant understand why they would touch guests' belongings.

This hotel was a real highlight of our holiday. Perfectly located between the Saone and Rhone to enable easy walking to Lyon attractions. The staff were super helpful and friendly . Our room on the 4th floor had a lovely view of the street and was quiet and very charming and comfortable. The breakfast offered a good rangle , plenty of quality choices .

Check in was smooth, room was comfortable, bed was great. Bathroom is nice and big. Water pressure is terrible though. Room was hot so we left the windows open the entire stay to keep the room at 68F (so nights were a little noisy). Otherwise, with windows closed the room was about 86F (and a/c is turned off in winter). Breakfast was not very attractive (generic buffet with cold eggs and old sausages), so we skipped It.

The room was spacious, but the pillows were too soft. The refrigerator cupboard could not be closed tightly, which was somewhat annoying The light control was only available on one side of the bed. The staff, especially at reception and valet, were great and very helpful, while the lady at the bar was not so friendly.

Stayed for two nights, very clean and nice hotel. Very good location, easy to get around by foot and easy to get to it by taxi from airport. Staff is warm and welcoming, also, very helpful with dinner choices for restaurants.

Everything was perfect from the very beginning. Good and prompt communication with hotel desk staff; arrangement of a private transfer from airport to hotel and back; comfortable rooms; good breakfast; highly clean hotel; very professional staff; centrally located; and many more. Will definitely recommend this hotel. Keep it up!