FwyRoses
Google
Beautiful hotel hiding really bad service. ||After booking my room, I received a very nice email confirming the details of my stay from "Kiley Wylie, that I now realize was an AI bot. ||I contacted him twice during my stay getting no response.||I Was not given the room I booked, and upon check in, the front desk staff told me the hotel was fully booked and the only room they cold give was one overlooking a construction site. ||The food was horrible. ||I ordered room service on one of my five night stay. ||And, I am pretty sure I was served table scraps. ||When ordering dinner, I asked if it would be served on a dinning cart? ||The person that took the order replied, " No We Don't do that. You should should have a table in the room ". ||I did have a small table, bed side doubling as a night stand holding a lamp. ||The only other option was to dine in the bed, which I did. ||The burger was cold in the center, cheese was congealed and fries had probably been cooked and reheated at least four times. ||The Door men (probably young college guys) were great!||I Will not choose this hotel on an upcoming visit to Indy. ||Beware! ||5 Star room rates! ||Not accompanied by 5 star service, food or staff.||After booking my room, I received a very nice email confirming the details of my stay from "Kiley Wylie, that I|I contacted him twice during my stay getting no response.||I Was not given the room I booked, and upon check in, the front desk staff told me the hotel was fully booked and the only room they cold give was one overlooking a construction site. ||The food was horrible. ||I ordered room service on one of my five night stay. ||And, I am pretty sure I was served table scraps. ||When ordering dinner, I asked if it would be served on a dinning cart? ||The person that took the order replied, " No We Don't do that. You should should have a table in the room ". ||I did have a small table, bed side doubling as a night stand holding a lamp. ||The only other option was to dine in the bed, which I did. ||The burger was cold in the center, cheese was congealed and fries had probably been cooked and reheated at least four times. ||The Door men (probably young college guys) were great!||I Will not choose this hotel on an upcoming visit to Indy. ||Beware! ||5 Star room rates! ||Not accompanied by 5 star service, food or staff.