Hotel Casa Alvarada

Very disappointing experience. Edit: Your response only confirms my review - lack of accountability for your mistakes and ability to offer solutions to the customer, rather than excuses, or simply stop responding. Your "years of experience" clearly aren't enough yet to know how customer service looks like in today's modern world. We put a lot of effort into planning to stay here - communicating about necessary details for parking, bringing a pet (many rules that should be mentioned to you before booking, including the fact that even though your reservation says includes pet stay, they charge extra cleaning fee on top) and the favor of reserving directly with the hotel instead via booking.com, as they mentioned it would make a big difference to them, to avoid paying additional fees. We were more than happy to do that of course, and while we were waiting to confirm our reservation, they got back to me an hour later saying some else booked the room, with the words "sorry for the inconvenience". No suggested solution, no acknowledgement of their mistake of not booking the room for us and let booking.com keep the room open for someone else to book in the meantime (we could have already booked, but we wanted to honer the favor they asked), no proper apology or offer of a different room, instead they simply stopped replying. That was it. They got their money one way or another and had zero interest in solving our situation. Truly disappointing and bitter experience. I've worked in a service industry my whole life and never we would ever treat a customer this way. This must be the nature of their origins, because in any other modern, educated country, you would have not be treated like a money bag this way. I'd be aware of any other potential issues that might happen to you here - this hotel will not going to help you resolve it. Luckily there's another beautiful boutique hotel in town, that was the exact opposite of this - with amazing staff that made us feel welcomed and we had fantastic stay there. You have long way to go to learn how to treat a customer and I'm glad we didn't stay here.

Clean room. Nice kitchen area. Really enjoyed our stay and our volcano tour. Dog friendly!!

The hosts are fabulous and the stay amazing. Tours are excellent and the Magic Town of Comala, I can't say enough about. We've been 5 maybe 6 times, and plan to go back again and again! <3 We just love the town, the hosts and our time there!

Great central location, easy walking distance to the central plaza. The husband Jupiter runs best tours of area, under company Admire Mexico Tours. Very knowledgeable and excellent English. The bed is comfortable and secure, and cute bathroom etc. Wish breakfast was available as restaurants don’t open until 930, making it hard if you want an early start. A bit of traffic noise on a Sunday night, cobblestones are noisy an hotel close to Main Street in town but a fan or white noise takes care of that. Minor issue compared to convenient location and comfort.

We only had a one night stay at this beautiful, quiet, peaceful place, but sure wished it had been longer. The perfect place to stay when visiting the lovely authentic town of Comala, it is a very short stroll to the square where we experienced the endless servings of botanas (snacks) that they keep serving when you order a drink at the restaurants, it was amazing! We were also treated to some local theatrical entertainment in the square.||Our hosts were so friendly, kind, and gracious! We enjoyed a delicious breakfast (make sure you order the breakfast, you will not be sorry!)||The dining room is so tastefully decorated with work of local artisans, and very interesting folk art,||We were fortunate to locate the famous carver of wooden masks in Suchitlan and were able to purchase some of his work, a highlight of our trip!||We thoroughly enjoyed our stay, and hope to return soon, hoping to take some of their tours next time! Thank you so much for a wonderful stay, you are the best||p.s. that was the most comfortable bed in Mexico!

Tasteful, very clean room, beautiful patio, and good location for exploring this “pueblo mágico” and the surrounding area. Hosts speak excellent English (and run Admire Mexico, which operates tours throughout Colima). Appreciated the in-room coffee maker. Getting in touch with the hosts (to arrange breakfast / tours / check-in and -out) always felt awkward, however, like we were invading their private space.

Comala is a small town with lots of restaurants, shopping and culture with good access to the mountainous areas - and a good choice for those wanting a closer look at the volcano or area birds. We had a comfortable 4 night stay at Casa Alvarada and would return. The beds are firm (but softer than most in Mexico), the bathrooms are new, the fan and AC worked, and the room had cable. The B&B is very professionally managed with a tranquil ambiance. Breakfast was delightful. The owner also operate Admire Mexico Tours - so it makes visiting the area super easy.

My husband and i recently spent six nights in the suite in Casa Alvarada. It was a lovely refuge - clean, well equipped with a kitchen, living room, bath and bedroom (two twins combined to make a very comfy king sized bed). You enter through a locked gate into a quiet, green courtyard with a hammock and hanging bed and lots of tables and chairs - it truly feels like an escape from the busy town (not that Comala is ever all that busy!). There are five rooms - I believe there is only one suite, however. Jupiter and Mara own the place, and both speak impeccable English. Jupiter is also a very knowledgeable guide - if you can, book a half day tour with him for bird watching, or kayaking, or hiking (Admire Mexico is the name of his company). Comala is a great little town, with an active plaza each evening and some interesting restaurants - Casa Alvarada is a perfect place to base yourself!