Rei
Google
Pros: The hotel was in a great location. It was a 10 minute walk to downtown and surrounded by various restaurants, near pharmacies, convenience stores, and banks. It is located next to a restaurant(?) that plays loud music at night, but I didn't hear it much in my bed. It was also a 10-15 minute walk to Xcaret pick-up/drop-off sites. The room was big, clean, and the bed was comfortable. The staff were helpful as I was able to warm up my food in their common area's microwave and they assisted me with booking a taxi. They also have a drinking water cooler where you can fill up your reusable water bottles for drinking and brushing your teeth. The hotel grounds, pool, and room were clean and it was nice setup. It gave a nice homey feel. I recommend staying here.
Cons: I wish there were water bottles by the room sink for brushing teeth and a clear indication whether the tap water was safe for that or not. The towels used for the swan decoration were the same towels to be used for drying - I would have preferred different towels for that purpose. The safe in the room was inoperable and I did not find a blow dryer for use. There was also a sitting area in front of my room that other guests used to sit and talk on the phone early in the morning - they were very loud and disruptive. However, I do not know how the hotel could have prevented this other than maybe having a sitting area by every room or only in a general area. Nonetheless, I cannot really blame the hotel for this individual's inconsiderate actions. These were minor cons and did not truly affect my stay.
