Hotel Casa del Balam

The hotel could be charming, but it’s old and poorly maintained. It has a strong waxy smell (and you can’t open the windows) and a musty odor. The elevators are extremely outdated, and we didn’t feel safe using them. The first room we were given was dirty and very small for three people. They moved us to a different room for the next two nights, which was better, but still, it’s overpriced for what it offers. They had placed a duvet on the mattresses (perhaps to make them feel softer), but it only made us sweat more than anything else. Given the condition of the hotel, we didn’t feel comfortable using the pool. The only positives were its location and the friendly staff. However, in that area, there are many newer hotels available for the same price.

Hotel has potential but is quite dated and needs maintenance and upgrades to justify the price. The pool area and two other nooks are pleasant. The staff are good and the restaurant is very good. Basically overpriced for what you get.

No wifi past the ground floor. The outlet for the fridge didn't work. Cleaning staff was excellent (Candy), hot water was hot, and funky elevators. But with El Gran Hotel and other places within the same price within the area, I don't plan to return.

This is a review/complaint about the clothing store at Casa Del Balam. Beware of the pricing. I purchased a blouse that I thought was marked $700 pesos but later found out I was charged $4000 pesos. When I went back to return the blouse and get a refund they told me I would have to go through my credit card company to challenge the charge. I have done this and the merchant keeps telling the credit card company that it is a legitimate charge and they will not credit my account. I made another trip to the store and spoke with a different employee who told me the blouse I purchased should only have been $1400 pesos, not $4000 that I was charged on the previous day. If you go there make sure you know what they are charging as none of the items are marked so they can claim whatever price they want.

I gave it a 4 star because the price is good and it has a pool and a great location. The hotel is very dated and the wifi is slow.

We loved this hotel. So historical and quaint. Customer service from the staff was top notch. We loved our room. It was so pretty. Why I gave it 3 stars. Our room didn't have a fridge or TV remote as it stated. I never inquired about the fridge because we had other issues going on. We did get a remote. |We the problem with our room was, the air conditioner kept leaking and we had a flood on the floor. It was difficult to walk around it because was in the little hallway in front of the bathroom. It also flooded the closet. Maintenance came up several times. We asked for another room but they said they would fix it. It never got fixed. So we had a bucket all week in the hall to catch the water. I was a little disappointed because I wished they moved us because it never was fixed.|Also if you like hard beds and pillows, these beds are perfect for you.|Also 2 days before we were to depart, we had no hot water. After letting them know, they resolved the issue at some point in rhe day.|If the staff weren't so friendly and nice I could have been more demanding about the inferior room. |Would I stay here again. Absolutely. Great location and wonderful staff. If our room hadn't had the issues I would have given it five stars.

5 days in the Hotel, Every day I asked for WiFi and it is always down, also public wifi is not a good idea. The TV is very small. A Great plus is the cute cat, He always goes with you when you are in the lower lobby.

This place deserves 0 stars. How it is listed as 5 stars on Google is a mystery to me. I was rebooked here when my original reservation in Merida was unlivable. Casa del Balam provided pictures of their best suite before check in and then gave a hostel room upon check in. The concierge does not speak English, the doorman tries to sell you parking when there is free street parking everywhere in Merida, and the hotel itself is a wifi and cellular dead zone. We immediately cancelled and went to one of the many gorgeous boutique hotels that can be found elsewhere in the city. I highly recommend Mas Palomas - DO NOT consider Casa Del Balam for even a single moment.

Stayed here based on what was posted on Expedia. Appearance it's old. The entrance you think oh this could be cool, but no. The rooms have broken furniture. The beds are run down. No fitted sheet just a thin bed sheet given which I think it's due to the weather or ac system. The other thin sheet to cover. 4 pillows but they don't even fit the bed it just looks unappealing. We had a king and the pillows were standard. They provide a small fridge but it was in the ground. The AC is a split mini system which a lot of hotels have but it takes a bit to cool I think for two reasons the doors are not completely sealed, small gaps and hit weather. My husband had to mess with it which saved us because it was blowing go the ceiling the blade was stuck. Bathroom. Old there is little water pressure in the sink. No hand/small body towels at all, hotel does not carry them. Faded fixtures. No conditioner. Towels are old and clean but stained with small snags. The tub floor feels like it could crack, bouncy almost. Restrooms are stuffy since there is no AC in there. Pool is small not too bad for a quick dip. No pool towels. Lots of leafs. Elevators are old. I believe they may be from the 70's from the system. Small and stuffy no AC and can be tricky to know if it's ready. Location is a plus. From looking and asking everything seems to be in walking distance.

The air conditioner is not adjustable and it does not cool the room. They continue to claim they have air conditioner issues and that they are working on them, the post a month ago has the same problem. The keys are not electronic and the phones in the room doesn't work. The room does have a refrigerator. Beds are decent..... I will never stay here again.

0 stars. Had made the reservation a month in advance - when reached the hotel about 11 pm, they told me there were sold out !!! They SOLD my rooms and left me stranded with family late in the night. No manager or owner- only 1 front office staff with ZERO help. Lucky to find a room across at the holiday inn. I can only recommend everyone to stay away from this hotel !

Excellent hotel, friendly attentive service. I recommend upgrading your room to their largest rooms. They are spacious and well appointed with plenty of towels and clean linens. Highly recommended!!

Hotel Casa del Balam was our home for the first week of our trip to the Yucatan. I say "home" because we really felt comfortable there. The rooms were perfect and of course the air conditioning was splendid and necessary in the summer! The hotel was walking distance to all the sites and restaurants in central Merida which was great because we were a group of 10 people! Every morning we had the same waiter who encouraged us to order in Spanish. We practiced our ordering skills so much that we tried to order Spanish for the rest of our trip. The ambience at the hotel is warm and inviting with the open air dining and swimming pool. I would definitely recommend Hotel Casa del Balam to anyone travelling to Merida, Mexico.