Hotel Casa Higueras

If you want to stay within Valparaíso, this hotel is a reasonable option in terms of location and safety but is expensive for what it has to offer. The bed was comfortable and the Wi-Fi worked well, which we appreciated. Another practical issue was ventilation. The room required the window to be kept open due to limited air circulation, yet there were no mosquito nets. As a result, we were repeatedly bitten by mosquitoes during our stay. While this may be common locally, it significantly affected comfort and sleep, and is something the hotel could easily improve. We also attempted to upgrade our room. Although the price difference between our room and the higher category was €20 on booking.com (including the external Website fee), the hotel requested €60 per night to upgrade, which felt disproportionate and unnecessarily opportunistic. That said, the service experience was inconsistent. Information is not offered proactively; unless you ask very specific questions, you are left without guidance. The claimed 24/7 on sauna was never on. The tipping situation was uncomfortable throughout the stay. Each time, we were asked to sign a tip form, and when we chose not to tip, we were questioned again, interrupting conversation, which created an awkward and pressuring environment. Throughout our stay in Chile, we noticed excessive pressure around tipping, and unfortunately this hotel reflected that trend. For Management of the Hotel…-> On one evening, we chose not to leave a tip because the drinks were not satisfactory and were sent back twice and came back the same so we could not drink them. Despite this, the staff member repeatedly interrupted me insisting on a tip, even after I clearly explained that we did not feel the service warranted it. The following day, we experienced a series of service denials and contradictory explanations that raised concern. We were first told the terrace was fully booked, then informed by reception that the restaurant closed at 9:00 p.m., despite our attempt to dine at 8:30 p.m(4 tables were empty). So we went upstairs to the terrace for drinks, we were told to ring a bell for service; no one responded. Returning downstairs, we were told the restaurant was closed and that we should have been informed. However, when we physically went to the restaurant, it was open, with the same guests still seated and being served drinks. When we pointed out this inconsistency and stated that we also wished to enjoy drinks, the staff member rolled her eyes and avoided further discussion by walking away. While we do not want to assume intent, the sequence of events strongly suggests differential treatment following the decision not to tip. This was particularly disappointing given that this is a hotel charging over €300 per night, yet we were effectively prevented from dining or having drinks on the terrace and were given misleading information instead of clear, professional communication.

This is the perfect place to stay when visiting Valparaiso. Located in the best neighbourhood (in my opinion) in the city and well priced. Perfect walking distance to great restaurants, cafes and shops. The staff is excellent and exceptionally friendly and helpful. The room and bathroom were spacious with a perfect view of the harbour and very clean. They have a car to drive you to and from your restaurant (if available) if it's close by, which is helpful if you don't wish to climb some of the steep hills in the area. |We had dinner in the restaurant on the first evening, on the outdoor patio. The food was delicious, as well as the local wine selection, and the staff were friendly and attentive.|Breakfast was included in the morning with a nice selection of simple a la carte items or eggs prepared as you like. Only note, the coffee could be improved.|The pool was a bonus overlooking the harbour.|Overall terrific!!

Wow!! We would recommend this fabulous hotel to anyone without hesitation. It’s simply superb. World class! Beautiful rooms, wonderful restaurant and bar, perfect location. The staff were really welcoming and efficient. We shall always stay here when in Valparaiso. Thank you!!

Hotel Casa Higueras was our home for four days. Situated in the colourful old town of Valpariso overlooking the port, the hotel offers a wonderfully hospitable base for exploring Valparaiso and neighbouring Vina del Mar. The hotel has a great ambiance with wood panelled walls and large guest quarters, many with great views over the city. We loved the comforts of our room, the library, the spa and swimming pool and the excellent restaurant. Most of all we appreciated the helpful way that Amanda on the front desk helped us to reconnect with a cell phone my wife left behind by forwarding it to our hotel in Santiago.

The hotel is in a great neighborhood, close to street art and restaurants. Our room was well-equipped with a balcony overlooking the port. Both breakfast and dinner were excellent. After leaving binoculars behind, Francesca contacted us and arranged their return, providing exceptional service.

This hotel is truly a gem! From the moment we arrived, the staff impressed us with their warmth, charm, and eagerness to assist with anything we needed. The location is stunning—perched in the heart of Cerro Alegre with breathtaking views of the harbor. The on-site restaurant is a standout, featuring a thoughtfully curated menu and a select wine list that perfectly complements each dish. Breakfast, which is included, offers a generous spread of both continental and hot options to start your day right. A truly delightful experience all around!

Great hotel.. excellent restaurant and staff.. bath and separate shower was nice.. location also great. Pool area and rooftop could be cleaner..

We LOVED our 4 night stay here! The staff, especially Marcos at the front desk, were amazing. But all staff were super helpful and accommodating: from the fantastic breakfast server who remembered our preferences from day to day to the cleaning staff they were all fantastic. They made the stay 5 star. The hotel was lovely with many special little nooks and sitting areas and great amenities (hot tub, pool, and restaurant). The room was charming but our premium room was small. If you can afford an upgrade from premium I would suggest it. The lighting in the bathroom was very dark. The tub/shower was hard to navigate, tub was high so a bit dangerous getting into. No air conditioning in our room or fan. Our friend’s room, same booking level, did have it. While it wasn’t super hot it was super moist heavy air and got very uncomfortable without a fan. Leaving door open was met with loud port noises in the morning. The room issues didn’t take away from an amazing stay and I still highly recommend Casa Higueras! I would definitely come back if ever in Chile again!

This review is for the restaurant (not currently on Yelp). Easily our best meal in Chile -- the pesos $25K per person tasting menu was amazing -- 8 or so course meal, an incredible sampling of fresh, local cuisine. Service was great; as was the patio view of city. Highly recommended!