Hotel Casa Loteria Sayulita

5 stars… Ideally the bar would stay open a bit longer, however it’s possible to drink BYO drinks after bar/restaurant closing. Rooms were nice & cool, pool area nice, and in a great location walking distance to everywhere. Met some great people from all over the world in a social setting around pool area.

Casa Loteria has several things going for it! We loved the pool, especially the kids pool. The breakfasts were wonderful and the staff, in general, were very friendly, attentive, and helpful. The location is great as you're close to everything. Free yoga class was wonderful on the rooftop.||However, I cannot recommend this hotel and the next time I go to Sayulita, I will be staying elsewhere. From the moment we arrived, we had problems. There were blood stained sheets on one of the beds, our safes were closed and not operable for a night until they had to be opened, one of our showers never had hot water, and the A/C could not turn off for two nights due to terrible remotes and batteries. It was freezing in our place. The next morning after we arrived when we wanted to go to another town, our car was blocked in for about an hour as they searched for the driver of the truck blocking us. To top all of this off, when we shared all of these grievances with the manager THREE TIMES, he did nothing for us. He had said he was working on it as they normally don't give any compensation, but he never followed through. It's really too bad, as the staff is wonderful, the place is beautiful, but the management is terrible. These were all issues that were simple and should have never been problems that we had to deal with on our vacation. I've never stayed in a hotel like this where the management wouldn't make up for their mistakes with the customer.

Great location for walking to the beach and plaza. Enjoyed being able to rent a golf cart straight from the hotel to tour around. Room was spacious for our family of 5 and the kitchen was well equipped to cook breakfasts. Morning yoga included for guests was a nice touch. Complaint would be that we were charged 300 pesos during check out for an already stained bed sheet that the staff used when our bedding was changed. The staff were not willing to own up to it and handled it very poorly. Not sure we would go back to stay here for this reason as it was a disappointing end to our trip.

Basic Mexican villa with a cool vibe. Rooms are 3 star clean, staff is friendly. Pool area is nice. Can be noisy on a weekend night but otherwise quiet. Great location. Beach and downtown are an easy walk. Worry the price. Filtered water available. Use it.

Good location the rooms were excellent and cleaned every day. Children friendly and the pool was very popular. There is also a rooftop terrace which is a nice place to have a drink and listen to the music from nearby bars drifting up. The hotel management, breakfast staff and cleaners were always helpful. We had a good breakfast every day for 11 days. Recommended.

This lodging is an excellent facility close to the main town locations, the beach and much fine dining. ||The people who you need to interact with are extremely friendly, helpful and knowledgeable. ||Adrian is a dedicated hospitality person who strives to make the vacation experience as enjoyable as possible. His front desk colleague Luis is equally passionate. ||In the restaurant, Jonathon was effortlessly attentive and friendly helping enjoy the breakfast experience. He is very knowledgeable about amenities in the town and speaks excellent English. ||We were there 2 weeks and discovered Mary’s Tacos, La Rustica and the Parisienne Bakery diagonally across from the Sports Bar around the corner. These are real finds. ||The hamburgers at Fongeria directly outside the lodging were excellent and inexpensive. It is essentially a food truck with atmosphere but has flat tire. ||The fresh churros by the bridge at night are great and we went 14 times. ||The lodging is a quaint place essentially a motel on steroids and a standout in a chic town down trodden street that is self contained. ||This facility is not ritzy but offers convenience and excellent value ||The housekeeping is spotty. ||This bed was comfortable and we slept comfortably. ||There’s no hotel amenities so bring your own tissues. ||This not the Ritz Carleton !||And bring plenty of pesos as the smaller shops do not take dollars or convert at extremely expensive discounts

We loved this small resort on the north side of town. It was quiet and clean and the staff were all so helpful and friendly. The pool area can be quite social with guests and their kids interacting in the sun and shade. It's a quick walk into town as well as the beach, and you can borrow beach towels from the staff.

Positives: the rooms are spacious and have enough in the kitchen if you want to do some basic cooking. The courtyard is beautiful and the breakfast can be good if received hot. Wifi exists Negatives: the street had no stewardship (dirty, garbage, fallen leaves for the last month, cars that hadn't moved in the last few weeks), the room could have been cleaner, the cold to lukewarm breakfast. Wifi is weak in the rooms. The free coffee is worth exactly what you paid for it. My wife almost cried when we pulled up in front of the hotel after dark after a full day of travel. Our first impression was such that I actually discussed with the family leaving to find a new hotel. The cold omelet for breakfast the next morning reinforced that management was lax. The only reason we stayed was that the nearby beach was the best and that the staff promised to serve us a hot omelet the next day. We stayed for 5 nights mostly due to the beach. Our last morning, the morning that we left for home, two hotel employees attacked the street for two hours. What a difference! It looked like what it should have looked like when we arrived....seriously. If 2 hours could keep all your clients from feeling deflated upon arrival, why wouldn't you make such a small investment in a good first impression?