Hotel Casa Lucia, an SLH Hotel

This hotel has a perfect location downtown, & is very walkable. Our room was a good size, & had an in room mini frig. The bed was king sized & very comfortable. The pool was a tad cool. The best part was the manager Martha. She was very accommodating, & worked diligently to meet all our needs. The landscaping was gorgeous. Breakfast, which was included was delicious. The only issue, which was understandable, was all the tv stations were in Spanish. We totally enjoyed our stay.

Gorgeous hotel, with pool in inner courtyard offering very spacious rooms that are beautifully decorated. The staff were all wonderful and friendly. ||On site restaurant and room service had delicious food. If you get breakfast included it has a good offering and was yummy. It is a small restaurant so relax and don’t be in a hurry as it does not have a large staff. ||Room offers air conditioning, a fridge, a good sized bathroom and is very spacious. Our room had a space with seating and a table if you wanted to relax and enjoy dinner on your own. With the vaulted ceilings the air conditioning cooled the space but did not make it cold. ||Inner courtyard has a lovely mid sized pool with a garden surrounding it which would be a great place to relax and enjoy a cocktail. Hotel is a couple blocks from the main square, plenty of other restaurant options nearby, shopping and sight seeing within walking distance. ||The beds were very comfy, with slightly firmer pillows. Our taste in pillows tends to be a bit softer so potential improvement would be to offer a variety of types of pillows. . ||Remember a can of tuna to “sacrifice” to the house cat. The lovely gray cat lounged and watched over all the patrons. ||We greatly enjoyed our stay at this beautiful boutique hotel, would love recommend staying here any time you are in Mérida.

Casa Lucia was a very nice hotel but it did have its downsides.|The atmosphere was lovely and although we never went in the pool it looked great! The rooms were nice but the water pressure in the shower wasn’t the best. It was good for its price and was in a lovely setting in central Merida.|Merida itself is a lovely town with colourful houses and many charming places to go. We really recommend not eating at the partnering steakhouse, la soberana - we had a very bad experience with them as they served us slimy old meat which had the most odd texture and had most certainly not been made that day as it was luke warm so was probably heated up. Instead we recommend kuuk for lunch, which was very good and was in a beautiful setting with colonial period architecture. It is quite far from the hotel so do get a taxi. We also recommend Mugy which is close to the hotel with delicious food and really friendly service. For supper we recommend Oliva for some delicious Italian food and as it was quite close it made it all the better. For breakfast/ coffee we recommend a charming cafe called sempere and for a delicious breakfast go to soca. A couple of warnings that I hope will help you are as follows:|Do not use the hotel laundry as it completely shrunk our precious clothes and all the laundry came out with a pungent smell of ultra perfumed detergent. Another thing to mention is that there is a similar named hotel nearby where we arrived at, called Santa Lucia which really isn’t the place you want to be at all, to say the least. Overall do stay at this hotel - it really is lovely but be aware of these few things.

This place was great. The location is in the center of everything a tourist would want to see and do. We walked everywhere. Our room was clean and large. Drinking water was available everyday. The staff was very helpful and friendly. They offered 50% off your meal if you ate at the restaurant. I had a hamburger which was excellent. I would definitely book this place again.

The bed was very comfy, the room was huge! the staff was incredible! the only complaint is the water pressure of the shower but it was just in our room. The other couples that stayed in different rooms did not have that problem. The pool was very relaxing. The breakfast was delicious.

We felt wlcomed from the minute we entered the hotel,| The check in and out was easy The staff were friendly the room was clean and well equipped and the breakfast was good|great location in the middle of town|There are many shops and resturants near the hotel

Timer care is shoddy. Booked our stay through Delta and the airline changed our flight after booking the hotel. Went back to change the day by one day and the Hotel refused to move travel. On Christmas, due to flights being changed by airline. They Refused to refund one night of our stay as well as refused to move reservation forward one day, nothing. Despite Lots of advanced notice, just refused. 10/10 terrible customer service and care, would recommend almost anywhere else in Merida

Budget hotel but comfortable beds relatively quiet and good location. No lift no assistance no breakfast on site and trip hazards abound!