Maurizio Giuliano
Google
I have been to this place several times before. The rooms are very good, and the staff friendly. The combined hotel and hostel concept makes it a lovely place — but the standard of the private rooms is indeed solid for a three star hotel (though this is technically just two).
There are other Casco hotels with similar prices and a bit more fancy. But the great advantage of this one is that it’s quiet — unlike some hotels that have rooftop open till late.
The reason I am giving it two stars is that I experienced serious lack of honesty and transparency when I checked in during my last visit. As I arrived, the receptionist said I got an upgrade. I found that suspicious, and something was off. Indeed I was right: I had booked a room on the ground floor (where I stayed before), but those rooms were full and I was being sent to a room on the second floor with no elevator. They helped me with the baggage so that was ok, but I found the lack of honesty really shocking!
What a receptionist should do is to say “sorry Sir, we have a problem and we apologise. The room you booked on the ground floor is not available. We have a room on the second floor, it’s even bigger, and we can help you with baggage. Is that ok ? We are so sorry”. And of course any guest would reply sure, ok, no problem.
But what the receptionist did, which was to try and make a problem seem an “upgrade”, was seriously distasteful.