Hotel Casa Natalia

Casa Natalia is a gem. This is not our first stay and this one just reinforced our affection for this place. It is a boutique hotel very centrally located in San Jose del Cabo (the city where the Cabo airport is located). It is right on the main square and so close to everything one would want--except the beach. And as to the beach, they have an arrangement with another hotel which has a lovely beach club and is only a few minutes Uber ride away. So there is no need for a car, blessedly. The people could not be nicer or more helpful and thoughtful. The hotel has a really nice restaurant, Mi Cusina, which we would also rate very highly. The hotel itself feature several large courtyards with seating, one of which also has a modestly sized but very appealing swimming pool. The rooms are very comfortable and at least for our several stays include an outdoor, covered terrace which even includes a hammock (which we have never attempted to set up). For a relaxing stay with easy access to everything in the area and serviced by really wonderful people we can't think of a better or more enjoyable place. And we have travelled really extensively. .

A great location in centro. Amazing staff from April (Abril) to Fernando and Christian. A very special mention goes to Tina. She is such a ball of energy and sunshine. Always a smile on her face and always happy to see you. We love her ❤️ ||We booked a suite with a SPA tub on the patio. Great space, clean. The only downside about our suite is it backs into a main street so you hear all the traffic noise day and night. Thank goodness for ear plugs.||Food service is very good. The even accommodated some request for our vegan diet.||All in all, I would have given the place 5 out of 5 if it was not for an incident with Cesar. We came down for breakfast one day, requested the same thing as we did every day (fruits and small salad and we mentioned avocado toast) immediately he stated i will have to charge you $10 US dollars for each! Not saying let me see what was done before and come back to us. He just wanted the money. And $10 for a tiny bowl of arugula and some tomatoes is a rip off. He was argumentative, rude and obnoxious about it. After that run in, we saw him not even 5 minutes later and asked him to camcel. He told us it was already done and ready and went waya to getbit. He returned 15 minutes later withbit. So much for being ready. He later apologized to my wife and I refused to have any dealings with him.||The thing for me is not the money. If it was, I would not have stayed for a week here. It was the way he approached the situation. He should have checked first what was done then tell us about the money. Had he done so, I would not have had any issues. Needs some people skills training to tone it down a bit.

Such a lovely boutique hotel on the main plaza in San Jose del Cabo. Very quiet, with friendly and helpful staff. The room was really pretty and the bed super comfortable with luxury linens. The shower head could use replacing, but otherwise the bathrooms are spacious and towels plush. There are several hammocks on the property, and our little room patio had one as well. The hotel is in a great location for exploring the town, and the weekly art walk takes place right outside the front door. We personally were not impressed with the restaurant food, but there are tons of options within easy walking distance. Also, be aware that, while the pool area is lovely, it is small and there are only six lounge chairs beside the pool and two others on a nearby deck. People staked their spots every day, so we ended up not doing any pool time, which was disappointing. Just something to consider if you are wanting a vacation with lots of poolside lounging. Overall though, a lovely and relaxing stay.

Overpriced, Poorly Managed, and Zero Privacy – Disappointing Stay We were extremely let down by our stay at Casa Natalia. For nearly $300 a night, we expected a peaceful, boutique experience—but instead, we got cold food, zero privacy, and dismissive service. One of the biggest issues was that a maid unlocked our door and walked in while we were changing—before checkout time and without knocking. When we tried to speak to management about issues, we were told no manager was available until Monday—the day we were checking out. When we finally did speak to someone, her only response was that “cheap hotels are in another part of town.” No apology, no solutions, just condescension. As for the room: it was not what was advertised. The listing’s main photo shows a private jacuzzi on the balcony—there was no jacuzzi at all. We had a shared balcony with only a flimsy bamboo screen between us and our neighbors, offering no privacy whatsoever. Both we and a neighboring guest (who paid over $3,000 for the week) had issues with no hot water and terrible water pressure. The bathroom light didn’t work, and the TV was so outdated it couldn’t stream anything—buttons for Netflix and apps were non-functional. We could live with that, but combined with everything else, it just added to the disappointment. We also ordered food from the restaurant—$30 shrimp tacos and $40 steak tacos—and both dishes arrived cold. The shrimp even had shell pieces still on them, and the taste was bland and underwhelming for the price. All in all, Casa Natalia is nowhere near worth the price. Between the poor food, lack of privacy, nonexistent amenities, and terrible customer service, we left feeling completely taken advantage of. Would absolutely not return or recommend.

After visiting Cabos San Lucas several times, we selected San Jose Del Cabo for a different vibe. We hadn’t stayed in San Jose for about 20 years. We selected Casa Natalie for its super central location and walkability. ||CHECK IN:||We arrived early and met with Fernando who was working the front desk. Fernando was fantastic and assisted us with booking a beach club day pass for the following day at the Hotel El Ganzo to which they have an affiliation. We waited a couple of ours, and our room was ready. ||ROOM: ||We were assigned a “superior” room, which was called the Romantica on the ground level. The room was well-decorated with ceramic or pottery cherubs and other eclectic decor on the walls. To enter the room, you first had enter a lockable solid wood door that led to an open air patio. ||To enter the actual room, you have to enter a sliding glass door that doesn’t lock. As the room being on the ground floor, this was a security concern. I reported the concern, and a different person working the evening shift at the front desk gave me a key. The key fit the sliding glass door lock, but the locking mechanism would not allow the key to turn. As a result, we couldn’t secure it. We reported this to the same person who said maintenance would look at it the following day. This never occurred. It seems the sliding glass doors are not intended to be locked. Again, this is a security issue as the room is on the ground floor. The four foot wall to the patio could easily be jumped by an intruder. ||BREAKFAST:||Our breakfast was included in our stay. The menu was limited, but it was very good. Regarding the breakfast service, it was fantastic. We had the same female server each day, but I didn’t note her name.||POOL: ||The pool is somewhat small but perfect for the hotel size. The water temperature appeared to be around 85 Fahrenheit, which was great. Occupancy appeared to be low, so the pool was never crowded. We actually only interacted with three people at the pool the entire week. ||HOUSEKEEPING:||For housekeeping and related service, you must make a request at the front desk each day before 11:00 AM. When we did remember to ask, the housekeeping staff did a great job. ||BEACH CLUB ACCESS:||Casa Natalia has a relationship with nearby Hotel El Ganzo, which is a short Uber drive away. The cost is $1200 pesos each, but you get 50 percent off. So, for one person the cost is $600 pesos, and you can apply $400 pesos of the $600 to food and drinks. We really enjoyed the food, chill atmosphere, drinks, and service. If visiting the beach club is for you, Casa Natalia will make same day arrangements. If Hotel El Ganzo is full with their own guests, you’ll have to try another day. ||CHECKOUT:||Checkout was a breeze. Cesar was friendly, welcoming, and professional. We actually had a chance to interact with Cesar on a few occasions, and he was always attentive. ||SERVICE: ||The service was good, but Fernando and Cesar were very good. We appreciated their hard work. ||It appears based on the boutique nature of the hotel, employees do multiple jobs, which pulls them away from their primary duties. There were times when we had to wait several minutes to order a drink at the bar (because the bartender was outside helping load or unload items outside) or when we needed our check (because the server was helping in the kitchen). ||These issues aren’t deal breakers, one just needs to have patience. It should be noted that for dinner, the hotel restaurant (Mi Cocina) was very busy and being patronized by the public. At these times, there were several employees around, and they were hustling.||A return visit might be considered. If you’re interested in a centrally located boutique hotel and have patience, you should enjoy Casa Natalia.

Casa Natalia is a lovely, small (18 rooms) boutique hotel in the heart of historic San Jose Del Cabo. The rooms are spacious and clean, the staff delightful. The courtyard with pool, restaurant and bar is the perfect hideaway. Just off the town square, everything is within walking distance including the art district and many amazing restaurants. We’ve stayed here 3 times now and are already planning our next trip. My one suggestion is that more lounge chairs be added. When the hotel is full there are not nearly enough. Still I highly recommend Casa Natalie if you will be staying in the area.

We recently stayed at Casa Natalia as part of a wedding group and had a very nice experience. The staff, especially Fernando, were truly wonderful. I really wanted to leave a full five star review because of the experience they provided for us. The grounds were beautiful and perfectly appointed for our needs and expectations of a relaxing stay. The location is also very central, allowing easy walking access to more or less anywhere you could want to go. We also didn’t have any of the Wi-Fi issues that others mentioned in past reviews during our 7-day stay. My only concern was that the experience seemed to differ a bit for guests staying in various rooms. We had no bathroom door, while others did. We had little to no water pressure or hot water in the shower for the duration of our stay, to the point that we actually showered in a friend’s room for one day. Our friends had great water pressure and hot water. When we arrived, one of the fans in our rooms squeaked pretty badly and interfered with our sleep, but when we asked to have it looked at, it was fully repaired later that same day. Overall, we had a lovely time and would strongly consider returning.

What a delight this 18 room hotel is! This was our second visit to the hotel ( last in 2023 ) and we enjoyed our stay this time even more. The location is superb - just off the main plaza and close to art shops and restaurants. The room was excellent with plenty of space to stretch out and the central courtyard of the complex had a pool, plenty of lounging chairs including 2 large hammocks and again plenty of space. The most notable thing about the hotel was the staff. From the folks at the front desk ( Angelica and Caesar) to the lovely ladies who served us breakfast (Abrile and Maria) to the house keeping staff ( Marlena and Ellie) to the bartender (Artaro) and the friendly greeter (Tina) and ll of the other folks we encountered we can not thank them enough for making our stay a memorable one. The food in the restaurant was outstanding with service to match. We highly recommend Casa Natalia Boutique Hotel.