Hotel Casa Natalia

The Hotel is marketed as luxury boutique hotel. Unfortunately I could not see the luxury and was disappointed.||The hotel is well located in the heart of the city, so you can walk to the main points in the city.||Most staff members are very friendly, this fact was really appreciated.||However we are far from a luxury hotel. The rooms are very basic, water in the shower is running extremely slow, the furniture of the room is very dated and needs an urgent upgrade. Breakfast is very simple and basic.|There was a problem with my reservation (they did not find it) and the way this was handled was a bit unpleasant.||The room cost including taxes was 450 USD. This is definitely too much for this dated and simple place. It is a pity because most staff members are very nice… maybe they can upgrade it, then it could be nice.

This was our fourth time staying at Casa Natalia. As always, the staff are friendly and very accommodating. The food amazing. The location super convenient. Mellow atmosphere. A little problem with lack of hot water in one room, but they graciously moved us to a better room. We will be back.

After visiting Cabos San Lucas several times, we selected San Jose Del Cabo for a different vibe. We hadn’t stayed in San Jose for about 20 years. We selected Casa Natalie for its super central location and walkability. ||CHECK IN:||We arrived early and met with Fernando who was working the front desk. Fernando was fantastic and assisted us with booking a beach club day pass for the following day at the Hotel El Ganzo to which they have an affiliation. We waited a couple of ours, and our room was ready. ||ROOM: ||We were assigned a “superior” room, which was called the Romantica on the ground level. The room was well-decorated with ceramic or pottery cherubs and other eclectic decor on the walls. To enter the room, you first had enter a lockable solid wood door that led to an open air patio. ||To enter the actual room, you have to enter a sliding glass door that doesn’t lock. As the room being on the ground floor, this was a security concern. I reported the concern, and a different person working the evening shift at the front desk gave me a key. The key fit the sliding glass door lock, but the locking mechanism would not allow the key to turn. As a result, we couldn’t secure it. We reported this to the same person who said maintenance would look at it the following day. This never occurred. It seems the sliding glass doors are not intended to be locked. Again, this is a security issue as the room is on the ground floor. The four foot wall to the patio could easily be jumped by an intruder. ||BREAKFAST:||Our breakfast was included in our stay. The menu was limited, but it was very good. Regarding the breakfast service, it was fantastic. We had the same female server each day, but I didn’t note her name.||POOL: ||The pool is somewhat small but perfect for the hotel size. The water temperature appeared to be around 85 Fahrenheit, which was great. Occupancy appeared to be low, so the pool was never crowded. We actually only interacted with three people at the pool the entire week. ||HOUSEKEEPING:||For housekeeping and related service, you must make a request at the front desk each day before 11:00 AM. When we did remember to ask, the housekeeping staff did a great job. ||BEACH CLUB ACCESS:||Casa Natalia has a relationship with nearby Hotel El Ganzo, which is a short Uber drive away. The cost is $1200 pesos each, but you get 50 percent off. So, for one person the cost is $600 pesos, and you can apply $400 pesos of the $600 to food and drinks. We really enjoyed the food, chill atmosphere, drinks, and service. If visiting the beach club is for you, Casa Natalia will make same day arrangements. If Hotel El Ganzo is full with their own guests, you’ll have to try another day. ||CHECKOUT:||Checkout was a breeze. Cesar was friendly, welcoming, and professional. We actually had a chance to interact with Cesar on a few occasions, and he was always attentive. ||SERVICE: ||The service was good, but Fernando and Cesar were very good. We appreciated their hard work. ||It appears based on the boutique nature of the hotel, employees do multiple jobs, which pulls them away from their primary duties. There were times when we had to wait several minutes to order a drink at the bar (because the bartender was outside helping load or unload items outside) or when we needed our check (because the server was helping in the kitchen). ||These issues aren’t deal breakers, one just needs to have patience. It should be noted that for dinner, the hotel restaurant (Mi Cocina) was very busy and being patronized by the public. At these times, there were several employees around, and they were hustling.||A return visit might be considered. If you’re interested in a centrally located boutique hotel and have patience, you should enjoy Casa Natalia.

A great location in centro. Amazing staff from April (Abril) to Fernando and Christian. A very special mention goes to Tina. She is such a ball of energy and sunshine. Always a smile on her face and always happy to see you. We love her ❤️ ||We booked a suite with a SPA tub on the patio. Great space, clean. The only downside about our suite is it backs into a main street so you hear all the traffic noise day and night. Thank goodness for ear plugs.||Food service is very good. The even accommodated some request for our vegan diet.||All in all, I would have given the place 5 out of 5 if it was not for an incident with Cesar. We came down for breakfast one day, requested the same thing as we did every day (fruits and small salad and we mentioned avocado toast) immediately he stated i will have to charge you $10 US dollars for each! Not saying let me see what was done before and come back to us. He just wanted the money. And $10 for a tiny bowl of arugula and some tomatoes is a rip off. He was argumentative, rude and obnoxious about it. After that run in, we saw him not even 5 minutes later and asked him to camcel. He told us it was already done and ready and went waya to getbit. He returned 15 minutes later withbit. So much for being ready. He later apologized to my wife and I refused to have any dealings with him.||The thing for me is not the money. If it was, I would not have stayed for a week here. It was the way he approached the situation. He should have checked first what was done then tell us about the money. Had he done so, I would not have had any issues. Needs some people skills training to tone it down a bit.

Overpriced, Poorly Managed, and Zero Privacy – Disappointing Stay We were extremely let down by our stay at Casa Natalia. For nearly $300 a night, we expected a peaceful, boutique experience—but instead, we got cold food, zero privacy, and dismissive service. One of the biggest issues was that a maid unlocked our door and walked in while we were changing—before checkout time and without knocking. When we tried to speak to management about issues, we were told no manager was available until Monday—the day we were checking out. When we finally did speak to someone, her only response was that “cheap hotels are in another part of town.” No apology, no solutions, just condescension. As for the room: it was not what was advertised. The listing’s main photo shows a private jacuzzi on the balcony—there was no jacuzzi at all. We had a shared balcony with only a flimsy bamboo screen between us and our neighbors, offering no privacy whatsoever. Both we and a neighboring guest (who paid over $3,000 for the week) had issues with no hot water and terrible water pressure. The bathroom light didn’t work, and the TV was so outdated it couldn’t stream anything—buttons for Netflix and apps were non-functional. We could live with that, but combined with everything else, it just added to the disappointment. We also ordered food from the restaurant—$30 shrimp tacos and $40 steak tacos—and both dishes arrived cold. The shrimp even had shell pieces still on them, and the taste was bland and underwhelming for the price. All in all, Casa Natalia is nowhere near worth the price. Between the poor food, lack of privacy, nonexistent amenities, and terrible customer service, we left feeling completely taken advantage of. Would absolutely not return or recommend.

This little hotel has everything you need. The pool is lovely, the food is amazing and the people are so friendly they felt like family after a few short days. ||Just at the edge of the plaza you are near all of the action and just a short ride to the beach.

Casa Natalia is a gem. This is not our first stay and this one just reinforced our affection for this place. It is a boutique hotel very centrally located in San Jose del Cabo (the city where the Cabo airport is located). It is right on the main square and so close to everything one would want--except the beach. And as to the beach, they have an arrangement with another hotel which has a lovely beach club and is only a few minutes Uber ride away. So there is no need for a car, blessedly. The people could not be nicer or more helpful and thoughtful. The hotel has a really nice restaurant, Mi Cusina, which we would also rate very highly. The hotel itself feature several large courtyards with seating, one of which also has a modestly sized but very appealing swimming pool. The rooms are very comfortable and at least for our several stays include an outdoor, covered terrace which even includes a hammock (which we have never attempted to set up). For a relaxing stay with easy access to everything in the area and serviced by really wonderful people we can't think of a better or more enjoyable place. And we have travelled really extensively. .

Casa Natalia is a lovely, small (18 rooms) boutique hotel in the heart of historic San Jose Del Cabo. The rooms are spacious and clean, the staff delightful. The courtyard with pool, restaurant and bar is the perfect hideaway. Just off the town square, everything is within walking distance including the art district and many amazing restaurants. We’ve stayed here 3 times now and are already planning our next trip. My one suggestion is that more lounge chairs be added. When the hotel is full there are not nearly enough. Still I highly recommend Casa Natalie if you will be staying in the area.

After visiting Cabos San Lucas several times, we selected San Jose Del Cabo for a different vibe. We hadn't stayed in San Jose for about 20 years. We selected Casa Natalie for its super central location and walkability. CHECK IN: We arrived early and met with Fernando who was working the front desk. Fernando was fantastic and assisted us with booking a beach club day pass for the following day at the Hotel El Ganzo to which they have an affiliation. We waited a couple of ours, and our room was ready. ROOM: We were assigned a "superior" room, which was called the Romantica on the ground level. The room was well-decorated with ceramic or pottery cherubs and other eclectic decor on the walls. To enter the room, you first had enter a lockable solid wood door that led to an open air patio. To enter the actual room, you have to enter a sliding glass door that doesn't lock. As the room being on the ground floor, this was a security concern. I reported the concern, and a different person working the evening shift at the front desk gave me a key. The key fit the sliding glass door lock, but the locking mechanism would not allow the key to turn. As a result, we couldn't secure it. We reported this to the same person who said maintenance would look at it the following day. This never occurred. It seems the sliding glass doors are not intended to be locked. Again, this is a security issue as the room is on the ground floor. The four foot wall to the patio could easily be jumped by an intruder. BREAKFAST: Our breakfast was included in our stay. The menu was limited, but it was very good. Regarding the breakfast service, it was fantastic. We had the same female server each day, but I didn't note her name. POOL: The pool is somewhat small but perfect for the hotel size. The water temperature appeared to be around 85 Fahrenheit, which was great. Occupancy appeared to be low, so the pool was never crowded. We actually only interacted with three people at the pool the entire week. HOUSEKEEPING: For housekeeping and related service, you must make a request at the front desk each day before 11:00 AM. When we did remember to ask, the housekeeping staff did a great job. BEACH CLUB ACCESS: Casa Natalia has a relationship with nearby Hotel El Ganzo, which is a short Uber drive away. The cost is $1200 pesos each, but you get 50 percent off. So, for one person the cost is $600 pesos, and you can apply $400 pesos of the $600 to food and drinks. We really enjoyed the food, chill atmosphere, drinks, and service. If visiting the beach club is for you, Casa Natalia will make same day arrangements. If Hotel El Ganzo is full with their own guests, you'll have to try another day. CHECKOUT: Checkout was a breeze. Cesar was friendly, welcoming, and professional. We actually had a chance to interact with Cesar on a few occasions, and he was always attentive. SERVICE: The service was good, but Fernando and Cesar were very good. We appreciated their hard work. It appears based on the boutique nature of the hotel, employees do multiple jobs, which pulls them away from their primary duties. There were times when we had to wait several minutes to order a drink at the bar (because the bartender was outside helping load or unload items outside) or when we needed our check (because the server was helping in the kitchen). These issues aren't deal breakers, one just needs to have patience. It should be noted that for dinner, the hotel restaurant (Mi Cocina) was very busy and being patronized by the public. At these times, there were several employees around, and they were hustling. A return visit might be considered. If you're interested in a centrally located boutique hotel and have patience, you should enjoy Casa Natalia.

We really like this little hotel. The rooms are a bit dated but very clean and comfortable. We have been here 2 years in a row in February and the pool is like ice. I've heard there may be a heater coming but I heard that in 2024 as well. It was still nice to sit around the pool and have a margarita. It's right in the middle of everything but the courtyard dining and pool feel very secluded. Our room wasn't loud but my brother's room was in the very back and he said it was pretty loud from the road back there. We'll definitely return!

After two days on the Zona Hotelera, my husband and I decided to spent 2 night in the downtown. We weren't sure about this place because it has a mix of good and bad review, so at the end we decided to give a try. Let me tell you, we had the best surprise ever, the place it's beautiful, in perfect downtown vibes, center prime location, super clean, cozy and the staff were helpful and friendly . We enjoyed our 2 nights and we were regretting to not booked this hotel sooner . It's not that noisy like other reviews say. The first night I felt a sleep a 10.30 and I didn't hear a think, no loud music or street party. Maybe during the weekend is crazier but in the week days is perfect. I also had a time for in room massage, a booked from the concierge, she was on time and so professional. We tried the restaurant inside Mi Cocina I think was the name and it was spectacular. The food was really really good! Definitely a place to recommend! Walking distance from shops, bars and nightlife.

Thank you to everyone at Casa Natalia who made my stay a one of a kind experience. The rooms were beautifully decorated the food outstanding and the location no less than perfect! Natalia, you should be proud of your staff for proving friendly and impeccable service! I will miss you all and will be back!

Really cute fun hotel in a great location! Nice staff, clean rooms, has a bar and pool, would definitely stay here again.

Last minute booking. Room and staff are awesome. Stayed in the Gemela room. Super clean, awesome water pressure. Location was perfect allowing for mingling with locals at main square.

Fabulous location on plaza. Rooms are lovely with small patios overlooking their courtyard. Great happy hour. Will stay here again!

This is a lovely place in a great location. The rooms were very nice with good amenities. The courtyard was beautiful with flowing water into a pool. The service was great. Good coffee and cocktails. Parking nearby was easy and it was great people watching in the square.

Loved this place so much! Can't wait to visit again. Natalia is a wonder host and the place is so lovely. Close to all the wonderful galleries and restaurants and a great launching point for many excursions into the surrounding area.

My boyfriend booked this room last minute. I'd stay here again for sure! The room is very clean! They have all their own shampoo, soap and conditioner. We loved it. Looking forward to our next stay! Cesar at check in was super helpful by telling us great spots to try and Arturo asks David at the bar were great too!

Such an amazing place to spend a romantic weekend! The art walk on Thursday's is right outside your front door! Great happy hour too!

My wife and I got married in San Jose and the entire wedding party stayed at Casa Natalia. It could not have been a better experience. I would give them 6 stars if I could. The entire staff was incredible. They were all extremely accommodating and kind. I felt they genuinely cared about us. The location is perfect and the hotel is beautiful. The rooms were clean and charming. I can't wait to come back and visit.

Comfortable rooms, and patio. Great location, decent prices, and attentive staff. Easily walk to all nearby shops and restaurants.

This beautiful boutique hotel is magical. In the center of the plaza with everything at your doorstep. And only a short trip to the beach. Artistic yet authentic Mexican decor and you feel like you are on vacation the minute you walk through the doors. The view from the front entrance looking down towards the pool is exactly what you want to see on a relaxing vacation. Soft music playing, tropical bar and food is delicious as were the drinks. Our room was decorated so beautifully and each room has a private patio with a table and chairs and even a hammock. Smart TVs and a bathroom bigger than my bedroom at home. Each room looks like a suite with a sitting area (couch, chair, coffee table and TV) and a luxurious, comfortable bed. The pool with the small waterfall blending right into the wall is enough to make you wish you could stay in the water forever. And the staff is probably the best part of Casa Natalia. The front desk staff, bartenders, waiters and hotel staff are helpful and friendly. And the owner herself (Natalia) is ready to help and make your stay more enjoyable. I cannot wait to come back soo

Amazing place to spend the best time with all of our kids!! Relaxing and the staff is superb! Ana

This hotel is upscale, artsy, and has a great hip vibe to it. They have a prime location right in the heart of San Jose Del Cabo's art district and is bustling on Thursdays. The hotel is clean and modern and has a gorgeous open lobby and restaurant called Mi Cocina. Each suite has a theme, our suite was named "Talavera" - our theme was vases, pots and earthenware. Our suite was gorgeous and roomy and had a cute patio. There was a lot of windows on both sides to allow natural sunlight in. The room had 2 ceiling fans, one over the bed and one in the sitting area which is great for the hot nights in Mexico. The design for the shower is an open concept standing shower and it is down one level. There are mini windows in there too. It was interesting not having a door for the shower. The shower pressure was not weak or strong, it was just right. We also had room service breakfast included during our stay. They have a sheet you fill out with a good selection of traditional or Mexican breakfasts. Also we can select what time we would like for our breakfast to arrive to our room in the morning. Leave the sheet in front of the door and they will bring it the next day at your specified time. The breakfast was simple and standard, nothing too extravagant. I loved the fresh squeezed orange juice and the pot coffee. Great for slow Sunday mornings! After breakfast we hooked up our hammock on our cute little patio and lounged. We loved that they have hammocks! So relaxing with the music of the birds chirping away. The biggest issues I had with this hotel is that they have an ice box in the hallway in front of our room that they are supposed to fill every day. When we stayed there, they apparently forgot to fill it with ice. That was inconvenient for us when we needed ice cold water. Another issue was when we came into the room for the first time, they forgot to toss the previous occupant's soap and we didn't realize it until right after we used it, gross. They sure have steep prices at their bar! $4 for a small can of fresca soda. Also the martini had barely any alcohol in it. Totally not worth it. Just grab a ride to the quickie mart (Oxxo) down the street and stock up on your alcoholic beverages, bottled water, ice, even a disposable cooler! There is no front desk receptionist, assistance and no employees between the hours of 11pm -6:30am. So if you need ice or any service, you are on your own. If you leave the hotel, just make sure to bring your keys or you will be locked out. Pro Tip: Do not to get lured into doing any of their excursions with the front desk. They are scam artists. My family was tricked into spending a total of $1750 for 17 adults and 6 children for a 3 hour tour on a beautiful large yacht with chair seating to see the famous arch and other sights and a full on sushi buffet for lunch. What they really got for $1750 was a small dingy sail boat and no chairs. they had to sit on the floor and the boat rocked vigorously and caused a lot of family members to become sea sick. They were served turkey sandwiches and a small Mexican buffet with dried out food. No sushi, no Mexican buffet. They were shocked that everything that was promised was not delivered. Be wary. Do not fall for these excursions! Check out is at 12pm and late checkout is at 1pm (no additional cost for us, just inquire with the front desk). Hope my tips help and enjoy your stay in Mèxico!

Major health and safety issues (travel during COVID) I was excited to stay here given all the good reviews, but this ended up being one of the worst hotel experiences ever. Things appear to have gone downhill a lot this year. - No security at premises overnight I needed help with a fan that was making a lot of noise at 10.30pm. I went down to the reception area (rooms don't have phones), but no one was there. There was no security guard either. The hotel is located in the main square of donwtown San Jose, while crime in Baja California has been on the rise. I shouted for help a bunch of times, but nobody showed up. I tried again an hour later as I still couldn't sleep because of the noise and wasn't feeling well, but it turned out there wasn't a single staff member or security guard at the entire property after 10 and until 7am. I really did not feel safe at all as there were barely any guests at the hotel. I am assuming this was due to low occupancy and cost cuts. But security is not an area where you should have cut costs. Likewise if anyone needs medical help after 10pm. - Staff not wearing masks Multiple staff members - including a lady receptionist I spoke to for a while and a woman who worked at the gift shop - never bothered to wear masks. Some may be ok with it, but it appears to be against COVID protocols the hotel itself established. - Management unresponsive I complained about the health & safety issues to the staff members and told them I did not want to continue to stay at the hotel. They said it wasn't their policy to give refunds, but I could talk to management. However, the mystical manager was not available (despite there not being many guests) and never reached out to me as requested. I ended up having to pay double to stay elsewhere. These were the biggest issues but I would mention a few others: - Poor wifi (ok only to check email... barely) - No breakfast option (only toast and pastries - not ok if you are gluten-free); assuming this is another COVID-related cost cut. I was told to go and have breakfast elsewhere even though I paid for it - Very noisy highway behind the hotel - started hearing a lot of traffic noise around 5-6am; a problem if you are sensitive to noise Having said that, the hotel is beautifully decorated and centrally located. It must have been lovely at one point, but wouldn't recommend it today if you care about health, safety and good service.

This was our third time visiting this restaurant. The food is excellent and service great. It's a very relaxing atmosphere and you feel immediately comfortable. We had lunch a their a few days ago and had the street tacos which was awesome. Today we came back for breakfast and had their vegetarian omelette and chilaquiles which was amazing. Ask for the salsa it was the best.

Cute gem in a wonderful location in town. Very comfortable room and bed. Excellent on site restaurant. In room massage was relaxing. Kind, helpful people.

We booked this location for a surprise birthday trip for the bestie. Her husband booked the spot and when we arrived it was definitely a beautiful property. Also it was centrally located for the area. The rooms are clean and well kept. Also thought it was cute that each room has a theme. We stayed in the silver "Plata" room. It was nice to not see or hear children at this property! Also each room had a hammock and a private deck area. The hubby slept in the hammock a few hours a night. The safe provided is only for small items. So don't bring large valuables or make sure you take them with you. The staff were nice and helpful. Pool is small but was relaxing. The location was centrally located in San Jose Del Cabo. The restaurant at the hotel was reasonably priced for breakfast. We enjoyed the happy hour 2 for 1 drink deal every day from 12-6. Sad we weren't in for oyster season but there was a sushi bar. The hotel shuttles you to a hotel club which is worth it. We did have to Uber back as the shuttle didn't pick us up at the time we agreed on. Luckily Uber is super cheap in Mexico. The only complaint I have are the pillows and ice not being refilled. The pillows were very small and sunk in. I suggest asking for more pillows. Overall I would book this hotel again!

Quaint and cozy. Great place for couples! My wife and I spent a night there before we headed to our beach front resort and loved it! The staff was very helpful and knowledgeable and access to restaurants and art galleries can't be beat. I wouldn't recommend if you are looking for easy access to the beach but other than that you can't miss!

Very disappointed in this hotel. We booked it and decided due to hurricane Blanco we should not go. Even with a category 4 hurricane on its way they would not give us a refund. Are they not concerned about the guests staying with them and their safety?? Very disappointing. I would not recommend this hotel.

A hidden gem in the heart on San Jose Del Cabo. If you love art, amazing handmade jewelry, world class cuisine and a rustic abode, this is the place for you. The BEST chefs tacos. Nothing I've ever had before and I Mexico often. The Zen pool is private and quaint. The staff is friendly and kind. We will be back!

This was our third visit to Casa Natalia and left us wishing we could stay longer. Understated elegance in a traditional colonial environment with a classically trained staff. The rooms are spacious and comfortable and the courtyard and pool area is charming. Great for a relaxing and romantic getaway. Well done Nathalie, Loic, and staff!