Hotel Casa Palapas del Sol

A Little Luxury in Paradise – The Tower Room at Palapas del Sol We were traveling to Holbox with my wife and our baby daughter for our honeymoon, and we decided to slightly extend our budget to stay in the "Tower Room" at Palapas del Sol. I'm honestly at a loss for words to describe how incredible the room was—with three private terraces and our very own watchtower to enjoy breathtaking sunsets with a 360° view. It’s a bit pricier than the regular rooms, but I truly believe it’s worth every penny. The staff were amazing—always smiling, kind, and helpful. The service was on par with that of a luxury hotel. The food was delicious, and the prices for cocktails, drinks, and meals were more than fair. The beach sunbeds were just perfect for relaxing. This hotel is truly magical, and I sincerely hope we’ll have the chance to return one day to experience it all over again!

Very nice hotel. Only complaint is that the lighting inside the room was quite dim and there was no tap outside to wash feet (meaning the floor inevitably becomes sandy). The included breakfast was extensive and flavoursome.

We had a very unpleasant experience during our stay at Palapas del Sol. The manager told me, “I’m going to take a few things upstairs.” I responded, “Sure, once my wife comes down, you can go in,” thinking it was housekeeping coming to clean the room. However, shortly after, my wife needed to use the bathroom and returned to the room, only to find four unfamiliar people doing construction and carpentry work inside. Sawdust and dust were falling all over our belongings—our clothes and shoes were left dirty—and my wife was unable to use the bathroom comfortably. The noise from drills, ladders, and tools was extremely disruptive. At no point did the manager inform us that there would be construction work inside our room. The manager later offered us a bottle of wine or a complimentary dinner as compensation, but honestly, that doesn’t seem like appropriate treatment for guests who booked what is advertised as a premium experience, especially given the high prices of the rooms. This incident was very upsetting for both me and my wife. It ruined our day and even disrupted my sleep that night due to the stress and discomfort caused. At the check-out they told us we wouldn’t have to pay for our consumption (one of our lunches and some beverages), which we appreciated. However, I didn’t want to let the situation go unaddressed, because I truly feel like I lost a full day of rest and peace due to this disturbance.

This was our first time on Holbox and we really enjoyed staying at Palapas Del Sol. We came on the eve of Fat Tuesday and left before the start of US spring break, so the island itself was not too busy. We enjoyed breakfast each day between 8-9am mostly alone at the beach bar. The hotel is on the quieter and cleaner side of the beach, but only a 20min walk to the very center of town. Only one trip did we take a taxi in, the rest of the time we walked. We always got beach loungers every time we went onto the beach, even though we were told the hotel was almost at capacity. We attempted to move our room when we got there because we were on the first floor and the doors are made of glass with just a linen curtain, and we were right on the pool, but it turns out we had no worries about privacy- barely anyone walked by or hung out at the pool. There were only about 4 kids at the hotel while we were there, but it would definitely be a good place to stay with kids. Very safe, clean, and welcoming. I think there are some rooms that are ADA compliant, but most are not. Minimum 3 little steps up to “first floor” rooms. Steep stairs to the 2nd and 3rd floor rooms. I did not see any ramps. The free breakfast was great and fresh, we went into town for lunch & dinner. We will be back!

Lovely hotel and beach front access with friendly restaurant staff but a few very important points to note before booking given it’s not cheap! 1) the reception staff are miserable and unwelcoming, 2) the food and drink are average not brilliant and the restaurant was dead every night (likely because of that!) breakfast options are very limited and not great, 3) no proper pool - there is a tiny pond pool but disappointing as tiny and can’t sit around it, 4) tiny wardrobe and no chest of drawers so couldn’t hang many clothes, 5) cockroaches and insects came into bedroom and bathroom, 6) smell of sewage / toilets on the beach occasionally is really unpleasant.

The location and food at the hotel are great, the place is very clean, and the staff are exceptionally helpful and friendly. However, several issues seriously impacted my experience. First, our suite was located right in front of the swimming pool, and I was woken up at 7:30 am by the extremely loud sound of someone sweeping the pool's border. This disrupted my rest and was a major inconvenience. Second, the hotel's gym policy was disappointing. Guests are required to book a time slot, which limits flexibility—a significant downside for me. Despite this, the system doesn't seem to guarantee exclusive use of the gym. While I was exercising during my booked time, another guest arrived and started using the facility. If the hotel insists on a booking system, they should ensure guests can use the amenities privately during their reserved slot. While the hotel has its positives, these issues left me feeling frustrated and detracted from my overall experience.

We have spent 10 days in the villa number 32. Very good hotel, helpful staff. The bad thing is the mosquito

Two years ago, I had the chance to stay here, and coming back recently was just as wonderful. Everything was flawless—spotless rooms, excellent service, and a perfect location. A special shoutout to Gaspar and Mario for their genuine kindness and exceptional attention to detail. They truly made the experience unforgettable!