Hôtel CASAROSE

There was an issue with my room and the hotel made alternative arrangements and made it right. Great and comfy room. Breakfast is lovely. Cocktails are great. Service and spa are great, all the staff is lovely! Recommend their sauna and massages. What could be better: food. It’s just ok, when most offerings in the area are very good.

Normally I only rate when I have a nice experience. Unfortunately we had a horrible experience with a trainer at this hotel and I feel I have to give a rating. The facilities are nice but the pool area is not taken care of at all. Full of old leaves and poo from birds. Nothing like the pictures. We had to clean our the beds each time before using them. The pool itself is full of sand. We didn't use it in the end as we don't think it gets cleaned properly. The carpets in the rooms need deep cleaning urgently. The atmosphere at the restaurant for dinners is nice however the food was not so great (my bf and I are foodies, we excpected more for the price). There was a waiter that was great and made us laugh each time. The bathroom at reception should have been closed for fixing .... when we entered 2 Trainees from reception were applying white paint to the floors and wall and I got something on my clothes. And poor the trainees were on the floor with their reception uniform. The gym... in reality it only have 3 machines. One of them was not working well. The weights are sand filled but some were loosing sand. One afternoon we went to the gym and there was a Trainer with 2 other guests. She said we can not use the gym for 40 minutes because she is having a private sesion. I asked it they would use the bike as I needed it to warm up and then I could do the other excersices by the Garden. She said she wouldn't use it but we can't be there. The garden actually has a big area... We decided to go to reception as in the web page does not say the gym could be closed. She came following us and got very agitated. She even grab my boyfriend's arm to stop him! Then she run past us and she wanted to talk to reception before us. When we arrived, we told her to let us do the talking and in English. She was very close to my bf so he asked her to keep her distance and then she started screaming at reception. There was many people there. Finally she left and we talked to a person in reception who told us that is normal practice that the gym in booked and that it happens in all the hotels in the world. After a conversation the lady at reception said we could use the gym. By that time we were not feeling well about the situation so we waited by the pool 1 hour until the gym was free. This was a delay for us, then we had to rush to the Supermarkt as we needed food for the dog. We are still confused how it is ok for the Trainer to yell in the hotel lobby in front of all the guests...and to grab a person arm.... that is a no go.... but noone at reception really cared about that happening to us ... In the photo you can see I just wanted to use the bike at one corner of the gym. The rowing machine was broken and couldn't been use. In the web they state it is a fully equipped gym.... that is far from true.

Absolutely fantastic stay and Hotel Casarose. The location is perfect close to the river park, beach and marina. Our room was great and the whole hotel was so dog-friendly. Breakfast was fab, our meals were delicious and Cocktails and wine tasty.

I don't understand how this place can have 4 stars. Our room was located in the ground floor (with a big terrace but unable to use it as it was cover of spiderweb, dead flies, spiders and all kind of bugs) .|The room was spacious, however it had a disgusting smell of poop. The carpet was filthy and full of stains. The bathroom wasn't cleaned properly, the shower floor was sticky and full of what I believe was shampoo from the previous guess.||That night we planned to have dinner at the hotel's restaurant, but It was closed due to a private event so I asked the lady at reception if she could make an exception and let us order food for my 18 months to which she replied rudely " it wasn't her problem and that I would have to figure it out" (noted that there are not restaurants near by).|The staff has an overall unfriendly attitude if French isn't your first language.||Breakfast looked decent until I tried the Ham. The slice I served myself was off or about to.||We only stayed one night and moved out to a real hotel.

Planned 4 quiet days at the river of Siagne, close to the beach and close to the center of Mandelieu. However, on Friday night we were unable to sleep due to loud discotheque until 2 am. Call it a rave party! Not the place to be with family. Where is the hotel staff?

WOW! Absolutely perfect! Could not fault any part of the hotel. It's funky, fun and relaxed! Just what we wanted in a perfect location and the comfort of the bed was to die for! Absolutely the best bed we have ever slept in. |The breakfast was wonderful, cocktails strong and lovely!!!! Staff were fab, some speak English, some don't but it was nice to test out my french! |The location itself was perfect and we walked into Cannes most days, swam in the sea even though it was the end of November!!|Transfer by car was quoted $160 so we went by train for $19 return for both of us!! then a lovely 25 minute walk to the hotel.|Cannes is expensive but we know that! However, worth every penny.

Let's do the positive first. Hotel looks cool, and I love the style! No big breakfast buffet, but the food was really good. The scrambled eggs: best I ever had! But if you want just 1 egg, note that you must boil it yourself in the boiler. Many of us did not notice that, so some raw eggs were cracked. Valentine/Valentina at front desk was exeptional! Very serviceminded and genuine! |She deserve to work in a better place though, cause here comes the negative.|I first got a room filled with the smell of poop! |Was told they sometimes had issues with ventilation, but they could give me a machine to fix it. I didn't want it, so I got a new room on ground floor. Supernice room with a little sitting area outside! However, at one point I had 2-3 guys right outside lurking around picking up stuff from the ground. Not a problem, but I could hear them as if they were in my face. But the worst part was finding a pile of sand with lots of ants crawling on it, inside the room, close to my bed!! And it was clear the whole line underneath the sliding door had not been cleaned in ages! Of course I wanted a new room, and Valentina showed me one two doors away. Nice room, but how could that be any different. So it ended with the ant room and filling it with lots of bugs spray. |The room also had wall to wall carpets and it was clearly not well vacuumed as later on I found several proofs of it, as well as hairs in shower and trash can not emptied from last guest. As I have astma and severe dust allergies, the next day I woke up almost voiceless, not able to breathe properly and with a closed nose as the room was still filled with the bug spray in evening and no windows. (I did not want to keep the sliding doors open as on ground floor and other bugs). So second night I went back to the first room on second floor so I at least could have balcony door open and breathe. |Would not go back here unless they remove wall to wall carpet in all rooms and start cleaning the rooms properly. |(Of course I asked for a carpet free room, but there were none left)

First time here and was greated by Flo at the bar and my night instantly became memorable. I want to take her back to Miami. Great service and even better cocktails especially pina coladas 😍