Hotel Castell

We’ve had apéro twice on the beautiful terrace here, while our children were happily entertained in the playroom by Rino – the most amazing childcare attendant ever! A huge compliment to him – it’s truly rare to meet someone so kind, caring, and full of heart. He looked after the kids with such warmth and dedication for hours, giving us parents the chance to fully relax and enjoy the wonderful service from the friendly staff on the sunny terrace. I might not be able to afford a room here, but we’ll definitely keep coming back for apéro – and our kids even more so! Keep up the amazing work, Rino – you make this place truly special!🙏

We had a wonderful stay! Huge thanks to Alicia for serving us into the early hours with such a great mood – it really made our night. Stepanka was also incredibly kind and welcoming. The hammam was amazing, the food was delicious, and the staff were all so friendly. The overall vibe was fun and relaxed – we truly enjoyed every moment. And the art throughout the hotel was a whole feature in itself – absolutely stunning and added so much character to the place!

For Switzerland rates are very OK (we paid approx 330/night) for such nice location and with all the amenities they have. The rooms are good, and beds are comfortable (for all three rooms we booked). Nothing super luxury but well equipped. The staff was exceptionally friendly at the reception but also during breakfast and dinner. We had dinner at the hotel as well one night and this was a great surprise….for moderate prices (that also counts for wine prices) you get high quality dishes that are not only tasting great but also loom great.

We stayed here two nights and the most memorable moments were in the Restaurant and when we were hiking in the vicinity. The area is truly sensational for outdoors and mountaineering. The restaurant and the bar menu is very very good and they serve delicious seasonal food. Even if you are hiking by or staying somewhere else in Zuoz, I would recommend eating there. The room was an enormous let down. The bed was extremely uncomfortable, the pillows were very old and flat. The lighting situation could be more simple. Every time one had to go to the bathroom at night, you have to switch on the main light. Despite being aware of the high end customers it is attracting, we felt like our room was the smallest one tucked away in the corner with very minimal amenities. It felt like the same care was not shown. Do not get me wrong, the hotel itself is beautiful and I am sure 99% of the rooms are also wonderful to stay in but ours "Standard" felt like a makeshift box just to get in more customers to stay in. My recommendation would be to get an upgrade from the "Standard" room so that you truly experience the hotel.

We went here specifically to get Raclette. The server was very pleasant, and spoke excellent English (and several other languages, he seemed to speak to each table in a different tongue). The Raclette was very tasty, though cooled off too quickly for my taste--but that may just be the way the dish is. The restaurant is nice, but feels like a hotel restaurant (which it is) rather than a dining establishment.