Nai S.
Google
We booked this hotel ( mid August) based on the glowing reviews about the place, host, Xavier, and were really looking forward to the warm hospitality everyone raved about. Unfortunately, when we arrived, there was no Xavier to be found. Instead, we were greeted by a woman who felt more like a reluctant gatekeeper than a welcoming host.
We rang the bell per the note on the desk, she came out to check us in but with no friendliness or warmth — no smile, no “welcome,” just a flat demeanor. I even tried making small talk about the weather (which was brutally hot at 95°F) to lighten the mood, but it went nowhere. It was a disappointing first impression, especially after a long journey in the heat. Everyone’s dealing with the weather, but a smile, a few kind words, or a bit of helpful guidance would have gone a long way.
When I asked for restaurant recommendations, her first response was “We’re closed.” I clarified I was asking for recommendations, not a meal at the hotel, and she eventually said something like it is hard to give recommendation because it depends what people want. I think that was a weird response. I got the message that she didn't want to talk to us. When we checked out, she didn't even say goodbye not a word. Just grabbed a key that we put on a table and walk right back into the back of the building. She didn't even glance at me when I came up from downstairs. We like the location very much. The room was basic with old charm. The AC in our room was not working well. We just slept with no blanket because just the thought of trying to talk to her is daunting. The view is beautiful from the roof top. We just had to navigate the building, finding way up to the roof top on our own because no information or suggestion were given. I feel like we were there just to sleep. Unfortunately, she put us in the very lowest floor, I asked about other room. She said it's fully booked, but I barely see anyone there. The restaurant was closed. Oh well I'm glad we were there only one night, and will never go back there.