Maps63481201118
Google
I stayed at Catalonia Berlin Mitte for three nights during a company event. While I must say the staff were outstanding — friendly, communicative, and genuinely helpful — unfortunately, my overall experience at the hotel was far from what I expected for a 4-star establishment.||Upon entering my room, the smell was unpleasant, almost like there had been dogs sleeping there. The bed sheets had visible stains, and the bathroom didn’t feel properly cleaned, with an unpleasant odor as well. I immediately reported this to the reception, where my complaint was handled very politely and professionally. The staff explained that no other rooms were available but promised a thorough cleaning and disinfection the following day.||Unfortunately, when I returned after work the next day, nothing had improved — the same sheets were still on the bed, and the smell persisted. Additionally, the bathroom flooded every time I took a shower, even with the doors properly closed.||It’s a shame, because the team at the front desk truly did their best, and perhaps I was just unlucky with the room. Still, for a hotel of this category, this level of cleanliness and maintenance is unacceptable.||I genuinely hope the management takes this feedback seriously, as the staff deserves to work in a place that matches their excellent service.||Kind regards,|Rui