Richard Holguín
Google
Mixed Service, Beautiful Place
The hotel itself is beautiful. It's very clean, well maintained, and the beach is great. There are also small cars available to take you to the beach, which is a nice touch. Drinks were good, and aside from the Italian spot, the food was solid.
Now for the service, it was a mixed bag. Some of the staff were amazing, especially Luis. He really made an effort and turned things around for us. Unfortunately, others made us feel unwelcome. As locals, we felt looked down on at times, which was disappointing.
Service at the island snack bar was very slow and the staff there weren’t polite. The Italian restaurant was a disaster. We didn’t even finish the first course and just left. At the beach bar, one of the servers (fit black guy) actively ignored us, which was hard to miss. Same kind of attitude came from one of the women at the restaurant lobby.
Overall, I’d say 70% of the staff made our experience great, but the other 30% left a bad taste. It’s a shame because the hotel has everything it needs to be excellent, but that kind of treatment shouldn’t happen to any guest.