Hotel Catedral Plaza

I stayed at Hotel Catedral Plaza in April and I cannot say enough about how incredible the service at this hotel was. From the moment I arrived, the staff went above and beyond to make me feel welcome and comfortable. Check-in was fast, friendly, and effortless, and every single team member I interacted with showed genuine warmth and professionalism. What impressed me most was the attention to detail—whether it was remembering my preferences, offering helpful local recommendations, or checking in to make sure I had everything I needed, the staff anticipated things before I even had to ask. It felt personalized in a way you rarely experience, even at luxury hotels. The level of care and hospitality here truly sets this place apart. It wasn’t just service—it was thoughtful, attentive, and consistent throughout my stay. I left feeling valued as a guest, and I will absolutely be returning. Highly recommend for anyone who appreciates outstanding service and a hotel that truly goes the extra mile. Would highly recommend, Harry

We had a great time at this hotel. Our room was big enough, bed was very comfortable, and very clean. Breakfast was included and it was wonderful with hot foot that varies every day and with fresh fruits, juices, coffee, etc. Service was fenomenal and ubication was at walking distance to restaurants and shopping district. We were very happy with it, thanks for everything!

I enjoyed our stay here. Let’s start with Mafe and her team at the reception center. Absolutely helpful, they helped me with all my questions. Gave me some ideas for daily activities etc. Katerin and the restaurant was awesome very sweet and always very attentive. We had complementary breakfast, relaxing massages, drinks by the pool and the hotel was always on point. The bedroom had a pretty view of the Cathedral. Our bedroom was pretty spacious, the cleaning ladies always very friendly and happy to help. The location is fantastic you can take a taxi right by the front or walk if you prefer. I’ll give them 10/10. Highly Recommended.

4 stars hotel with no drinking water available in the room. Rooms very tiny and dark with view in a locked corridor....Staff polite but the place is indeed over rated: it's hardly a 3 stars hotel

The location of the hotel is amazing. The hotel is going under renovations (I think) and I’m sure when it’s complete it will be great. However during my 4 night stay we had hot water the very last morning, the jacuzzi tub in the room is just for show because it doesn’t even have water to it and they charge a lot for bottled water. It’s a nice place but I’m reluctant to recommend it. I will be looking for other options to try next time I’m in Santa Marta.

We had a nice stay in Catedral Plaza Hotel. Location is excellent. The room was clean, bed comfortable and a good shower with hot water for after a long day out. Regular houskeeping with daily fresh towels. Our highlight of this stay was Gladys, who was hosting breakfast in the morning. She always greeted us with smile and always made sure everything was perfect for us. We really enjoyed her attention. Breakfast quality was also good and diverse, with fresh juices and coffee to start the day and very tasty food.

The front desk staff have to be the rudest people that I’ve ever dealt with. The bad: The Direct TV did not work, no bottled water in the room, no coffee maker in the room, the beds are single beds that are put together to make a king bed., our room has lots of street noise. The good: the staff that work on the 6th floor are very nice, breakfast was so so. It is one of the more expensive hotels downtown, first impressions mean a lot, when you get treated bad on the way in and on the way out there is a problem. Management needs to speak with the people working at the front desk.

The hotel has a good location near the cathedral and in the very center, however, it has a lot of shortcomings.|The rooms are not small but have a very strange layout inside the hotel. My room had a view of the internal stairs, my friends' room had a view of the doors of other rooms. Very strange layout.|The breakfast is insufficient in terms of offer and quality.|The staff was good and helpful.|For a short stay in the hotel it is sufficient, but if you want to stay in the hotel for a longer period, the shortcomings will bother you more and more.