Hotel Catedral Plaza

I stayed at Hotel Catedral Plaza in April and I cannot say enough about how incredible the service at this hotel was. From the moment I arrived, the staff went above and beyond to make me feel welcome and comfortable. Check-in was fast, friendly, and effortless, and every single team member I interacted with showed genuine warmth and professionalism. What impressed me most was the attention to detail—whether it was remembering my preferences, offering helpful local recommendations, or checking in to make sure I had everything I needed, the staff anticipated things before I even had to ask. It felt personalized in a way you rarely experience, even at luxury hotels. The level of care and hospitality here truly sets this place apart. It wasn’t just service—it was thoughtful, attentive, and consistent throughout my stay. I left feeling valued as a guest, and I will absolutely be returning. Highly recommend for anyone who appreciates outstanding service and a hotel that truly goes the extra mile. Would highly recommend, Harry

I enjoyed our stay here. Let’s start with Mafe and her team at the reception center. Absolutely helpful, they helped me with all my questions. Gave me some ideas for daily activities etc. Katerin and the restaurant was awesome very sweet and always very attentive. We had complementary breakfast, relaxing massages, drinks by the pool and the hotel was always on point. The bedroom had a pretty view of the Cathedral. Our bedroom was pretty spacious, the cleaning ladies always very friendly and happy to help. The location is fantastic you can take a taxi right by the front or walk if you prefer. I’ll give them 10/10. Highly Recommended.

We had a nice stay in Catedral Plaza Hotel. Location is excellent. The room was clean, bed comfortable and a good shower with hot water for after a long day out. Regular houskeeping with daily fresh towels. Our highlight of this stay was Gladys, who was hosting breakfast in the morning. She always greeted us with smile and always made sure everything was perfect for us. We really enjoyed her attention. Breakfast quality was also good and diverse, with fresh juices and coffee to start the day and very tasty food.

The location of the hotel is amazing. The hotel is going under renovations (I think) and I’m sure when it’s complete it will be great. However during my 4 night stay we had hot water the very last morning, the jacuzzi tub in the room is just for show because it doesn’t even have water to it and they charge a lot for bottled water. It’s a nice place but I’m reluctant to recommend it. I will be looking for other options to try next time I’m in Santa Marta.

The front desk staff have to be the rudest people that I’ve ever dealt with. The bad: The Direct TV did not work, no bottled water in the room, no coffee maker in the room, the beds are single beds that are put together to make a king bed., our room has lots of street noise. The good: the staff that work on the 6th floor are very nice, breakfast was so so. It is one of the more expensive hotels downtown, first impressions mean a lot, when you get treated bad on the way in and on the way out there is a problem. Management needs to speak with the people working at the front desk.

The hotel has a good location near the cathedral and in the very center, however, it has a lot of shortcomings.|The rooms are not small but have a very strange layout inside the hotel. My room had a view of the internal stairs, my friends' room had a view of the doors of other rooms. Very strange layout.|The breakfast is insufficient in terms of offer and quality.|The staff was good and helpful.|For a short stay in the hotel it is sufficient, but if you want to stay in the hotel for a longer period, the shortcomings will bother you more and more.

Don't stay here. Much like others mention, for $164USD per night this place leaves you with a very bad taste. It is a tired property, filthy in many common areas. The "suite" we booked was a tired room with a door that wouldn't close properly, no phone, hard pillows, old towels, crappy TV service, curtains don't close, dirty windows, a bathtub that was not anchored to the floor and looked like deathtrap because you plugged it in next to water, broken old hair dryer! Breakfast was on the sixth floor which was abysmal, just eggs and fried arepas along with the worst coffee you tasted in Colombia! The pool area looks dirty and unwelcoming. Don't waste your time or money here, it's not worth it. Don't be fooled by the pictures, we were clearly charged tourist idiot prices. The pics you see were clearly from when it first opened and it is NOT what it looks like now.

I recently stayed 2 nights at this hotel while traveling for work purposes. I had left them 2 requests when booking, and as soon as I checked in while having arrived from the other side of the world, they let me know that they were aware of them and were accommodating my requests. Very attentive. Also in general staff was very nice and hospitable. The room was good as well - a good desk, fridge, nice bathroom, comfy bed. Really enjoyable stay; and I would certainly stay here again if coming back to Santa Marta