Alex Diederich
Google
A triple room with air conditioning was advertised. We booked and paid for this.
However, the air conditioning did not work. The air conditioning did not work in the replacement room either. The hotel could not offer us an adequate replacement, so we were forced to change to a double room where the air conditioning worked. The room was tiny and the bathroom was outdated.
As it was not a double bed, but two single beds pushed together, they drifted apart and our child disappeared into the crack. Not a pleasant night.
However, the hotel thought it was ok to keep the price for the triple room anyway.
No correction to the price. We paid for a triple room but only got a twin room.