N310UYneilg
Google
Hotel advertises "Self-parking costs CHF 8 per day with in/out privileges". This lead us (and other guests we spoke to) to believe the hotel had a car park. It doesn't. It has an arrangement in a public car park next door. Arrive back and find there are no spaces - tough. Front desk clerk suggested we use parking spaces in the road that were too narrow for a standard saloon car, then when I pointed out several spaces around their property that could be parked upon he threatened to have me towed. This was totally at odds with the previous night where another desk clerk had bent over backwards to be helpful. The next morning I found cars parked on their property under trees in unmarked bays "those are for staff only" the receptionist said, I would have to move my car from the short stay car park next door and park it in a multi-story garage 1 km by road and 400m up hill on foot as after 8am I would be towed. Not "parking with in/out privileges". Whilst I was there, at least two other guests complained about the parking and were told that it was down to hotels.com and not the front desk - yet between booking and arrival the hotel had updated the parking charge on that site and left in the wording that it had in/out privileges. A major harassment and the rudeness of the staff made this an unpleasant experience...||Breakfast OK at best - mediocre with the only cooked option being eggs (you can have boiled, fried or scrambled - can I have an omelette - "no" came the blunt response) and bacon - room OK but has ZERO amenities - no drink making facilities at all (in fact, other than fixed soap dispensers, towels and a sewing kit - nothing in the room at all). Room also has air conditioning, but it doesn't work - the desk clerk said something about "the council refusing to let them use it". The other issue is that we booked a room with a lake view balcony - what we received was a lake view deck shared with several other rooms - only ventilation overnight was to leave a door open onto this deck, so poor security. A slight whiff of Fawlty Towers here but it's the parking that means I'd never be back.