Hotel Central Continental

Hotel is in kind of historical building and therefore, naturally, it’s aged. I liked that aged atmosphere and especially the one in my room. The view from my room was spectacular. But unfortunately the bed was so uncomfortable. This is only what I can criticize. The breakfast had various options from cheese to fruit and all were tasty. The hotel is in the few footsteps from the Interlaken West station. There’s a Coop Supermarket just in the next building which makes everything more convenient. There’s ongoing construction in the building but it didn’t disturb me since it wasn’t so noisy.

The location was great! The view from the room was also fantastic. Close to train station and other attractions. It's a gazetted historic building, so the age kinda shows. The breakfast was ok. My biggest issue was when checking out, I was a few minutes late, and the guy who's suppose to take the linens for washing kept scolding me. If I was an hour late I would understand, or even 30mins I would understand, but I was no where near that. I understand he has a job to do and is trying to do it quickly. But hospitality is about making the guests feel welcome. Scolding and chasing them out is not being hospitable. Thankfully the receptionist was better.

Don’t waste your money here!!! The only decent thing about this place is the location — everything else is a nightmare. They’re renovating parts of the hotel right now, and they still put me in a room *next to the construction site*. It was noisy, dusty, and honestly didn’t feel safe. My room supposedly “just renovated” still reeked of fresh paint, and to top it off, I found ants crawling all over the bed. Disgusting. The bathroom sink was leaking every time you use, and instead of fixing it and put the room for maintenance, the staff just stuck a bucket underneath — seriously? If you’re staying here on a weekend, get ready for loud, drunk people screaming across the bridge all night. No sleep, no peace, no value. **Way too expensive for what it is — dirty, careless, and totally not worth it. Stay anywhere else!!! **

Not worth the money!!! At All!!! The room was under-standard and unclean. No aircon only a fan?!? Not worth the price which is expensive if you get this creepy and under-standard room like this . At night,you cant sleep because you can clearly hear drunk people shouting and screaming.The hotel has some construction sites ,which the hotel should inform the customers but no!! You cannot open some windows or if you open there will be scaffoldings beside or just right before your face.There is no complimentary in the room , no kettle ,no AC, not even give you a bottle of water. Never experience the hotel service like this before. The house keeper was knocking on the door loudly at 9 am. to clean your room. Why dont they use the “clean the room” or “Dont disturb” tag?!. The only good thing is it located near the train station but not worth any of your penny. Recommended everyone finding other hotel!!! There are more hotels near the station!!!

A very central hotel in the middle of Interlaken. They have basic rooms but if you're only there to use it as a base to then head hiking up the various mountains around from Grindelwald and Lauterbbrunnen then you can't go wrong. It's right next to the station and also has some underground parking. The hotel provides a basic breakfast of boiled eggs, various breads and jams, cookies, cake, cold cuts, boiled eggs, sausages (questionable meat!) and beans. Rooms were clean, and serviced daily.

Breakfast was unacceptable: The fruit served was visibly rotten. When I politely raised this with a staff member, she responded dismissively with “so just don’t eat it.” The eggs were green and clearly spoiled, raising serious concerns about hygiene and food safety. There was also no drinking water anywhere in the hotel. Customer service was hostile: The staff were consistently rude and unhelpful. On the day of checkout, a hotel worker came banging on the door at 10:55 AM, yelling “You have 5 minutes, get out. I don’t care.” They were inflexible with even a minute’s leeway before check-in or after checkout. Poor room conditions: The room had an odd smell and no air conditioning, no basic toiletries—no shampoo, body wash, or even hand soap. To make things worse, the room was infested with red ants. My travel companions and I suffered multiple bites and skin irritation. Unprofessional environment: Staff behaved casually and unprofessionally, even allowing their dog to roam freely in the lobby area. This was by far the worst hotel experiences I’ve had. I do not recommend staying here to anyone—especially if you value cleanliness, hospitality, or basic comfort. Find another hotel, do not stay here or waste your money here.

The only positive about this hotel is its location just a 3 minute walk from the train station, which is very convenient. Apart from that, the experience was disappointing. The breakfast was very basic with very less options, the rooms felt cramped, and surprisingly, there was no kettle provided. What made the stay worse was the attitude of the staff, who came across as quite rude. Overall, if you just need a place close to the station, it works, but for comfort or hospitality, I’d suggest looking elsewhere.

AVOID AT ALL COSTS – A HEALTH HAZARD, NOT A HOTEL This establishment is an absolute disgrace and should not be operating in its current state. It is shockingly overpriced for what it offers – or more accurately, fails to offer. The entire building is run-down, mould-infested, and clearly neglected. Our room was nothing short of appalling: • Peeling wallpaper and black mould on the walls • Filthy, dust-covered heaters • No air conditioning, making the stay unbearable • No safety lock box for valuables • An exposed bathroom light fitting – a serious electrical hazard • No fridge, not even a bottle of complimentary water The conditions weren’t just uncomfortable — they were potentially dangerous to your health. It’s hard to imagine how a place like this passes any kind of inspection. But the worst was yet to come: breakfast. In over 20 years of international travel, I have never encountered anything so poorly presented, unappetizing, and downright inedible. It was a complete insult to guests. This place should be shut down immediately and rebuilt from the ground up. It’s not only a disgrace to hospitality — it’s a public health concern. Never again. STAY FAR AWAY.

This hotel is lovely! Karin at the front desk was knowledgeable, polite, kind and extremely helpful. My husband and I were here for our honeymoon and just fell in love with this place. The hotel is located directly next to the bus and train stations and provides you with a blue card which allows you to ride the buses for free. It has phenomenal views of the mountains and rivers and is far enough away from the touristy spots to get a good nights sleep. The beds are ridiculously comfortable and the water pressure and temperature are perfect. Our room has an automatic water heater so we can make tea and or coffee at our leisure. Complementary breakfast was a must when booking a hotel here, because food is quite expensive and lucky for us this place has it. It's just enough to get you up and going until lunch. Overall, I give this place 5 stars not only for the comfort, but also for the customer service! Thank you Karin! We will be back next year!

Absolute dump. Don't really know where to start. Looks like they have not done any updates in 20 plus years and what has been done is in cheapest half ass way. So I included pictures.Torn and worn carpets/rugs,spot touch up paint on woodwork, 2 different lights installed in bath??, no bars of soap, a packet of I ?? 4in1 soap,shampoo,conditioner and body wash? Just pitiful. overall dirty,unkept,not kidding on this one motion detector lights in the hallways.WHO DOES THAT? The wi-fi installed in baskets on walls in hallways,beds left in hallways, and I think the tackiest thing I have ever seen STOLEN grocery carts from the coop store down the street being used as the linen carts. Breakfast buffet was very questionable. Did have some fresh melon but rest was processed very low quality and looked like same food put out day after day. Staff was not friendly nor helpful. Buyers beware we left as soon as we could after 2 days and found much nicer accommodations

The hotel is old which is fine but shabby is another thing. Very sloppy and expensive for the quality. Breakfast was plentiful but lousy food. Inedible and crowded and the odor made it even more unappetizing. No ice in entire hotel. Beds in hall together with other building supplies and old non-working refrigerator. Floors all scratched and in need of refinishing. Staff unhelpful from minute we arrived. Caters to bus tours. Soda machine in lobby non-existent. Entire place in dire need of makeover and paint job. Even flag outside tattered. Would not recommend to friend.

It's funny when spoiled people from the city's in the states complain about small town hotels. I see pictures of a probably a public bathroom and a exposed router. The router has given the best WiFi since it's not hidden behind anything and my suite is absolutely clean, they replace the perfectly white bedding everyday, not just remake the bed like some hotels. The staff was very helpful and didn't get frustrated when I was asking sometimes difficult questions in English since it is a secondary language to some of them. The location is right in the middle of everything overlooking the rivers on both sides and all the mountains. Yes it's a very old building so don't expect a Hilton or Marriott quality of comfort, it doesn't have a/c (but it's June and it stays in the 70s during the day and reaches the 50s by night so you don't need it). And if there's any complaint on no ice lol it's not standard to have ice in every drink for Europeans. If your want luxury pay hundreds of dollars somewhere else but if u want a nice place to sleep for a good price and do outdoor activities with a nice balcony to have a bottle of wine on while watching the sun rise or set then this is the place for you!