Hôtel Central Palace

This hotel is a scam. After a 10-hour flight and a 4-hour train ride, my wife and I arrived at the hotel, only to be suddenly asked for a marriage certificate, which the owner claimed was required for check-in. We have visited over 25 countries, including Muslim-majority countries, and have never been asked for this before and never carry the certificate with us. We even tried to prove our life together with photos and shared history, but we were then forced to cancel our booking. It is clear that this demand is selective and discriminatory, targeting certain couples rather than being a standard policy. Later, we discovered that this hotel scams guests. They collaborate with cheap, low-quality riads and use the “marriage certificate” excuse to redirect guests elsewhere at a higher price. In reality, our room had already been sold to someone else before our arrival. The reception staff were rude, unprofessional, and stressed us, completely ruining our mood after such a long journey. During our 8 days in Morocco, no other hotel or riad asked for a marriage certificate, and it appears that this supposed rule applies only to Moroccan couples, not foreign tourists. When my wife politely suggested that if this policy was so important, the hotel should inform guests in advance, the receptionist became extremely rude and hostile toward her. We strongly do not recommend staying at this hotel. It is dishonest, discriminatory, and unprofessional.

Location it’s great if you want is to close to the medina and the Jemaa el-fnaa square, it’s also very easy to take your from there. People were very nice and helpful providing suggestions about where to eat and where to and not to visit. Rooms are very simple but clean.

The location is ideal for a new tourist. It allows you arrive late at night with no problem from the main attractions. The price is amazing and the staff was extra helpful and friendly. They can help you in any language and the breakfast was good. It might not be the most luxurious but it will do just fine for the regular tourist who just comes to sleep.

It's our 5th night in Marrakech. We've already slept in several riads and hotels. This was the last hotel we stayed in in Marrakech, and I have to say it was a really bad experience compared to all the ones we'd already had. I've never seen such a dirty and filthy hotel in all the places we've been, from the mold on the walls to the dirty sheets and towels, not to mention the dust you could breathe. It really made this experience something we don't want to repeat. In addition, we returned late at night, around 3 in the morning, and found everything closed. We started knocking, and after several minutes, a person came to open the door, who was very angry and couldn't be spoken to. He treated us terribly, and from the way he spoke to us and looked at us, we feared for our safety. He was a horrible person who worked on the night between January 1st and 2nd. A person like that shouldn't work with other people.

I got one of the most expensive room available here which had its own bathroom, etc. there were no good amenities here, the bathroom was not functional so we had to use shared bathroom. The first room we got was not able to be locked from inside, and luckily they had a different room. Inside the room there were no usual things, not even a kettle to warm water. It is extremely loud and walls are as thin as paper so you won’t be able to sleep even with ear plugs. The staff was helpful but that is not enough when they are charging so much money. Also breakfast is a scam, they get food from adjacent small restaurant and give it for 5 euro. That restaurant charges 4 euro. And the room was extremely cold compared to outside which was a disaster for winter months, and AC do not heat the room. Location was the only thing good about this hotel.

The hotel is in a strategic location, the common areas are very nice. Rooms are basic but they do the job. Abdul was very helpful.

All the staff here are very kind and accommodating. The rooms are decent, but some of them have only one outlet and are loud at the window. The shared bathrooms were always clean, and common areas were nice. Breakfast always took a while once ordered but was tasty. WiFi was good. They offer luggage storage which is very helpful.

Extremely gentle and professional staff, that will help you with everything at every time! Beautiful courtyard and terrace, with an amazing breakfast. Prices for breakfast and rooms are very fair. Big recommendation!