Hotel Ceresio

Mixed feelings about my experience in the hotel. Good: - Room quality - Air Conditioning - Location Bad: - Very poor breakfast, better to eat somewhere else - They try to scam you with the turist tax. For example if you book a room for yourself but it is a 2 person room (big bed, quite typical in hotels) then they will try to count this tax for 2 people as this is the room size, not the actual number of customers. So a single person has to pay double the tax and so on. - Very rude receptionist. Had a situation mentioned above and it was impossible to explain it to the lady. She makes the rules and does not care, even when she is wrong, screams at you.

Solid but basic hotel. Offers everything one needs but nothing extra. Friendly staff, good breakfast, a/c in room (did nit use it) and comfy beds with memory foam pillows.|Ask for the Ticino Ticket when checking in as its not given automatically. Street in front of hotel can be nosy in mornings

I think it’s unacceptable for a hotel not to have reception all day. Please pay attention to the timetables, because the reception is available only from 8 am to 2pm. The rest of the day there’s no reception at all, no one in the hotel, and they don’t even answer the phone. Of course I didn’t know this and arrived at 15 o’clock and was in big trouble. They don’t give you the ticino ticket unless you ask them for it, which I think is REALLY bad, they should tell you about that ticket and give it to you as soon as you arrive. Breakfast is not included and and costs CHF 12 per person. Rooms are small and there’s one lift that works only until 9pm. All this for an ENORMOUS prize. I know Switzerland is an expensive country, but here you pay A LOT for a truly 2star hotel.

On the surface of it, Ceresio is ok. But having stayed there for five nights, it could have been a whole load better. If you were on the wrong side, it was extremely noisy from the road. Rooms were bare minimum - clean, but no mod cons at all, no kettle, no iron and only a single glass in the bathroom. No curtains - light was badly shut out by electric rollers on the outside of the windows. The duvet was shorter than the bed, so no good if you are taller than 5’5. Breakfast was ok, but nothing special. Service was poor, unfriendly even, although persistence paid off and we managed to get a smile out of the grumpy old man by the fourth night. Iron your clothes before you go - there is no iron, nor ironing room and the only was to get things ironed without paying is to go with the cleaner to the basement at 8am - a fairly tricky business to look smart for business meetings over five days. Allegedly bus passes are available from hotel, but nothing was offered. In fact, nothing was offered at all, we had to ask for anything and everything we needed beyond the basics of a bed and a shower. Definitely not staying there again, nor would I recommend it.

Rooms are clean and bed is ok. WiFi is fast and TV covering quite a lot of channels. Breakfast buffet is ok too. Maybe only downside there is the coffee. If you want a real cappuccino they charge extra. Included is only the filter coffee. All in all a decent hotel for a short stay. Location is very central. But it’s definitely not romantic nor a quite place.

Usually we don't make negatives reviews but unfortunately on this one we have to. The hotel is a "3 stars" hotel but in our opinion (we work in hotel/gastronomy) should be a 2. Let's start from the begin: The parking place say here on Google that is for free, after we paid 10chf for the only night that we been. The reception was a little bit not so friendly but we always try to be. When we arrive to our floor we could see that the hotel hall is just 1 with several rooms in one side like a military place. (thats one of the reasons for we think should be a 2 star hotel). The room itself is small but for a stop and go night is OK. Unfortunately the room was not really clean (as already you can read on reviews below), a lot of dust on the duves and most on the radiator of the toilet that is 100% visible, we found hairs on the sheet and the bathroom itself also not clean. The doors of the lift you were capable to see hand prints and in a situation that we are with Covid is even more dangerous then we didn't have this virus on the world.... Restaurant was close Breakfast very basic and also the place to serve the cereals is extremely small. Unfortunately on this we don't recommend

The rooms were too warm and very tired and uninviting. You could not open the window because of traffic noise. Bed uncomfortable. The elevator was a joke you could just about fit in two people with your suitecase as well. Location was the only thing that was OK. The breakfast was terrible, the worst one we had during our week of travelling around Switzerland. All that was edible was really the cereal and the choice was poor. Also the worst coffee we had anywhere. Would not stay there again and would not recommend it.

Spend only one night in Lugano and wanted something I can walk to from the train station and not too expensive. It took me 17min walk in the end, for a double bedroom at 140 CHF / Night.||Breakfast and Internet included, the room had air condition, a decent size shower and small place to work. The room was tidy and clean, really great. The staff super friendly and the breakfast was small but ok.||Tip|If you sleep by open window, ask for a room away from the main road, can be noisy