Hotel Chadstone Melbourne - MGallery Collection

Classy hotel. Nice hotel lobby. Friendly attentive staff. Great buffet breakfast available for hotel guests at the restaurant Pastore on the bottom level. The Deluxe king room was beautiful with a comfortable King bed & open bathroom. Beautiful views of Chadstone. It is located right next to Chadstone shopping centre for shopping & dining convenience. Highly recommended.

Check in and check out was easy as we arrived early but looked very busy later on, friendly staff though. Hotel has nice amenities, there was no room at the pool to place your belongings/sit. Too many kids using the spa, jumping in etc, no staff to supervise. Buffet breakfast was nice, had to ask staff to replenish food multiple times. Avoid staying during school holidays if you want to relax.

Everything was fine until the hotel charged us from the bar menu which we did not take or consume. The hotel staff should not expect the guest to go through the bar menu to see what is missing while we were on our holiday? It is not our responsibility to check what was missing and how do you expect the guest to know what it was supposed to be there and correct items??? Yes it got resolved and that is because I check credit card daily and noticed it for charge the night and I had to contact them to get the refund.

We arrived during check-in time and I had to go and hunt down a valet man. There was a line of cars and nobody in sight. Check in was pretty seamless, helpful service. The lift situation was ridiculous, we waited several times for empty lifts and at 1 point it took us 15 minutes to get to the pool area. We had 2 rooms, one of the rooms we were delivered a cot and a desert, with a letter which was for another family. Our 2nd room TV welcomed another person's name. Rooms were extremely clean and well presented. Breakfast was average, even my kids said they felt like it was understaffed. I expected more. Overall I wouldn't say this was a 5-star hotel Workers there were all friendly and polite. Its the small things that make a hotel 5-stars and this missed the mark. I gave it 3 stars because the rooms were very nice and clean and the staff tried there best.

The location was amazing. Service that I received everywhere in the hotel was exceptional. I loved that everything I needed was in the inside the hotel no need to leave. The restaurant was great for breakfast and coffee throughout the day. The bar on the top level was beautiful with the view as as well as as fantastic service. My room was clean and tidy and really well thought out and designed with space for my bag that was out of the way beautiful fixtures and fittings.

Breakfast was chaotic as it’s too small of a restaurant for a hotel with 250 rooms. Selection is ok but slow service. Had a table for two twice and there are three of us. Staff were courteous but lacking in warmth. You have to remember to press a button in the room for servicing the room. Doesn’t say that anywhere. So the room wasn’t serviced until we enquired why not. Location is good for shopping and eating out. The hotel has restrictions on the roof top bar for kids so having a beer isn’t possible after 6om if you have kids other than the room. Costs are higher than other 5 star hotels. The city is a better location than Chadstone. Parking is free if you are happy to locked in overnight. Or $50 per night (captive audience) otherwise. And who is Natalie Wei? This request for review was addressed to her in our email address and I’m pretty sure she wasn’t in our room. Sums it up. Requested a non road side room but didn’t so we listened to Hoons at night.

We had the most amazing time! We love coming here around Christmas. They are super festive and child friendly. Last year we came at Christmas and were surprised with cookie decorating for the kids. We were so happy to know they were doing it again this year. I came for a girls weekend last week and a family trip this week with my 2 & 4 year old. Both trip were excellent. We now have a new family tradition 😍.

1. Lack of power points in bedroom. Apart from the single power point on either side of the bed, there are no other power points in the bedroom. If you're travelling for work, you can't plug in your charger when working on the table. 2. Water pressure is extremely low in shower. Hard to use a rain shower when it's dribbling water. Handheld wasn't much better for pressure. Temperature also hard to control for shower. Basin and toilet had no issue with water pressure. 3. Extortionate pricing for mini bar. I can't believe Accor still doesn't provide members with free water in rooms. Even the cheapest Marriott group hotels provide members with minimum 2 bottles of water per day. 4. Breakfast was average at best, paid additional for breakfast with room and only ended up going once. If you have a cook there making omelettes, why can't they make proper scrambled eggs instead of the watery baked eggs you are serving? Also, not much diversity on offer for a breakfast buffet. At least barista coffee is included. 5. The whole process of trying to get a late checkout is a lottery. You can't request a late checkout when checking into the hotel, like every other place. I even emailed front desk before arriving to request a late checkout, but they couldn't confirm. Rather, you need to approach the front counter the night before and hope that you might get a late checkout. In my case, I was only able to get a late checkout to 1PM. 6. Housekeeping is also extremely slow. You can never guess what time they will service your room. I left the room for 4 hours in the morning with the "Make up room" light switched on, came back around lunchtime and the room still wasn't serviced. I ended up skipping housekeeping for that day as I needed to work in the room. They left me a card to say room service hours are between 8am to 3:30pm only. I guess they only service the rooms between 1pm to 3:30pm then, unless they pick my room to be serviced last. Some other minor issues like the mobile check-in not working on the App. Chadstone is also quite remote so it was hard to get an Uber at most times. The pricing for this hotel was also spiked during my travel period, definitely not worth paying over $400 per night.