K4927PVrobertc
Google
Pros: clean; friendly staff; good breakfast and dinner; very nice wellness area with swimming pool and sauna; quiet room.||Cons: were we set up?|1. We originally booked via Booking.com, but were contacted by the hotel and told to cancel that reservation and place a new one directly with them. This was on the pretext of ||2. During the last night of our stay, the owner claimed that several scratch marks on the inside of the front door of our suite were made by our dog. The owner approached us with a video recorded outside of the room by a member of the housekeeping staff, in which dog noises could be heard. However, several elements do not correspond to the owner’s claim. Firstly, many scratch marks were too high for our dog to have reached (a coton de tulear, 6kg), and too deep. Secondly, there is no proof, assuming that damage was done, which scratch marks were made by our dog. Thirdly, the owner only reached out to us on the last night of our stay, even though this supposedly occurred during the morning of the second day. Therefore, further damage might have been averted. Fourthly, we have been travelling with our dog for nine years, and such a thing by has never occurred before. The dog has only ever scratched at the floor lightly when about to lay down (and his nails are always trimmed). Despite this, we were charged a supplement of 150 €. It is also noteworthy that guests with a pet are still charged an additional 25 € per night and that we stayed five nights.||Also, beware of projections of boiling water in the Turkish bath, as we were burned by these.||Lastly, the owner showed signs of burnout which were translated to a moody and sometimes haughty disposition towards the guests.