shyam K.
Google
Stayed here recently and the experience wasn’t pleasant. Only one receptionist was handling all guests during early morning check-in ,the management should really add more staff. My room had no towel initially; it took 45 minutes to get one after repeated requests. The room had no proper stand for the TV set-top box, and when I opened the window, the view and smell were unpleasant. Bathroom was very small but cleaned well. Cleaning staff were sitting and watching TV in a nearby room instead of working, with their trolley blocking the corridor. Breakfast was complimentary but poorly managed, just one boy serving water for everyone, and no water kept on tables. Interestingly, the bar had plenty of staff, clearly showing where the management’s attention is. Overall, poor management and lack of supervision. Needs serious improvement in service and staff discipline.The focus should be on guest comfort, not just bar operations. With better attention to detail, this hotel could match the reputation it once had.