Hôtel Château Laurier

We stayed 5 nights at this hotel. Soundproofing is an issue depending on where your room is. We had to move after the first night because the walls and ceiling were paper thin. Our second room (though it had one less bed) was much more comfortable. Free dishes were provided upon request, which was nice. Rooms were clean. The soap bars are so nice, we bought some from a local shop. Housekeeping can be difficult to get (we had to call twice to ensure we received service), but they do an excellent job. Nespresso coffee machines in the rooms along with tea bags. Free water dispensing machines throughout the hotel which was very handy. There's a little convenience store within the hotel that is good for quick little things. The location is decent. It's about a 10-minute walk down to the Frontenac (uphill on your way back). Parking ($25 per day) allows for in and out privileges. Service was great, but we did wait 25 minutes in line to check in, so make sure to build in time for that.

Beautiful hotel. Rooms were clean. Great location. We went over the holidays, so the front desk was busy at all times. So whenever we needed help, we had to make the line. Which we had the keys to be reprogrammed twice. It has a restaurant that you can access from the hotel. And an indoor pool and gym. They have a self-serve wine dispenser and a self-serve coffee unit in the lobby for a fee.

Disappointed and Overpriced – Avoid This Hotel I had high hopes for my stay at Hotel Château Laurier in Old Quebec, but unfortunately, it was a very disappointing experience. First, the hidden fees were frustrating. They charge $30/day for valet parking or $25/day for self-parking, yet there’s a parking lot right behind the hotel where you can park for $20/day. This lack of transparency set the tone for the rest of the stay. The room was shockingly small with no storage space for clothes, making it very inconvenient for more than a brief stay. The swimming pool was tiny, shallow, and overcrowded – not at all what we expected. The staff left a lot to be desired. The woman who greeted us was extremely unpleasant, showed no warmth, and barely acknowledged us. It was not the welcoming experience you’d expect from a hotel in this price range. To top it all off, there was an incident where someone’s dog left a mess in front of the convenience store. Despite notifying the reception multiple times and cleaning staff walking by, the mess remained there for over 30 minutes. Overall, the hotel is grossly overpriced for the value it offers. I cannot recommend this place to anyone, as it fails to deliver even basic hospitality standards.

Spent two nights here. Staff very friendly and helpful. The airy room has high ceilings and the bed was incredibly comfortable. We slept like logs. It was very clean. The decor is low key and modern. Next door are two historical attractions and a block of restaurants plus one Subway. The city bus running out front will take you into the old part of Quebec City. My husband went up to use the small rooftop hot tub accessed via the pool area and said it was okay. There is a little convenience store on the second floor? open til 11pm but you can purchase gourmet drinks and snacks at the front desk that are on display. I enjoyed a drink and a brownie in the spacious lobby with ample seating. People were playing cards and visiting there. St Hubert chicken restaurant is on the ground floor for family-style dining. There was some noise from the street below but nothing crazy. I would stay here again.

We stayed at this hotel for 3 nights and had a great experience. The reception staff was very friendly and we had no trouble speaking English. The room was spotless and there were a minibar, a coffee machine with capsules, an electric kettle, an iron and a TV. The bed was comfortable but not very big. Considering the price (which didn’t include breakfast) I was expecting a larger room. The view from the room and the location of the hotel are highlights. And the hotel provides free water.

We loved Hotel Chateau Laurier. Everything was great: from its location to service to the views from our windows. It's comfortable with an updated bathroom, fireplace, and many conveniences. |We have visited Quebec City quite a few times before, staying in the old city and at walking/driving locations around the area. This hotel is a 5-minute walk from the old city's gate, which makes it conveniently close but away from the hustle and bustle of the old city. |The Montmorency Falls area is about 15 min drive. We also discovered a serene little island - the Isle⁩⁦ of ⁩⁦Orleans (thanks to the hotel's concierge). It has many farms, and little stores and is filled with French countryside charm.

This hotel is fantastic. Big comfortable rooms. The beds are comfortable and the shower is hot. A lot of rooms were redone and are brand new. The hotel is situated downtown in the perfect area. 5 minute walk to old down. It was quiet at night. Valet parking is 30$ or normal parking is 25$. Front desk is helpful and nice. Very busy with groups so be prepared to wait. There’s eateries, hot tub, pool and sauna. It is a bit expensive but if you don’t want to use your car and still see the sights then this is the hotel for you.

My stay at Hotel Chateau Laurier was a complete disappointment due to their terrible service. I had to request toothpaste twice during my stay. The first time, the staff member, Matthew (a bald man), was incredibly rude, yelled on me and twisting my words during the conversation. On my second request, I finally received it, but it’s shocking that a so-called 4-star hotel lacks basic hygiene supplies. To make matters worse, there weren’t even proper cleaning supplies available in the bathroom. The photos on Booking.com are highly misleading—they paint a picture of a luxurious establishment, but the reality is far from it. This hotel deserves, at best, a 3 2.5+ star rating for its appalling service, rude staff, and poor amenities. The only redeeming quality is its walking distance to the Old Town, but that’s hardly enough to compensate for such a disappointing experience. Would not recommend.