Hôtel Château Laurier

Where do I start my dissapointment of this hotel? Don’t let the fancy lobby/reception and hallway deceive you, the room I paid for $400 a night is very outdated for 4-stars hotel and not to mention, the room is dark with no adequate lighting. The amenities in the room is very very basic, no bottled water or kettle available, only Nespresso coffee machine. The bathroom amenities is also basic (dont expect luxury soap brand-which usually used for 4 stars hotel) and the bathroom vent fan is not adequate which made the bathroom smells and eventually our room smells. No breakfast included for $400. The pool? Small pool, and when we came there, there were no towel available. Luckily we brought ours from the room but after spent about an hour in the pool the towel still not available. I wonder what happened if someone didnt bring any towels to the pool. Sucks. The customer service? I wrote a special notes when I booked the room that not one but two of our family members will have a birthday during our stay and expect nice gestures from them (as we always received one in other big chain hotels). We were told that they will give us gift for one of our family member’s birthday during our stay upon arrival. When we arrived? None acknowledge it. We were forgotten. Asked once to the lady at the reception about this and she promised will send gift to our room and no one come yet until I wrote this review. Forgotten, again. Edit: someone came with a cookies and a can of assorted peanut snack. When I called the reception to ask something from our room, they immediately put me on hold for at least 30 mins until I gave up and hung up. If they charged for $150-200 a night, I will have lower standard and not expecting much. But honestly, if their price is more than $400/night, honestly, you’ll better stay somewhere else. I regret that I didn’t stay at Marriott or Hilton nearby that will easily checked off all my expectation for 4 starts hotel.

We stayed 3 nights at Château Laurier in Quebec City and this was easily one of the most disappointing hotel stays we’ve had. This is not a 4-star hotel experience, no matter what the listing claims. First problem: arrival and parking. The hotel has no proper driveway/drop-off area, which in theory is annoying and in practice is ridiculous when it’s winter in Quebec with heavy snow. We had to park on the side of the street, risking a ticket, while unloading a car full of luggage in the cold. For a hotel charging over US$300/night, that’s unacceptable. Check-in somehow got worse. We were greeted by a staff member who was visibly sick. She literally had to excuse herself to go cough intensely in a back area. Not only is that unpleasant, it’s also a basic hygiene and professionalism issue. Then came the “pet friendly” nonsense. We were traveling with a dog, and despite the hotel advertising itself as dog friendly, we were told our originally booked room “wasn’t available” because of the dog and we were forced into a paid upgrade. An extra $60 we didn’t ask for, didn’t want, and shouldn’t have had to pay in addition to their pet fee. The upgrade was a joke. The lobby looks nice, and parts of the hotel look presentable, but we were sent to Section D, which felt like the hotel’s forgotten basement wing. The area was worn down, dated, and depressing. The elevator looked like a back service elevator, with cleaning staff constantly moving in and out. It did not feel like a guest area, let alone a 4-star one. The room itself was bad: • Poor lighting • TV didn’t work • No nightstand on one side of the bed, so I had to charge my electronics on the floor • Basic, cheap furniture that made the room feel like a staff room, not a guest room Service was also weak across the board. No one offered to help with luggage, and staff couldn’t answer simple questions like what time the restaurant stays open. Speaking of the restaurant: it was basically useless, always closed, and we couldn’t even go on a Friday evening. That’s not “limited hours,” that’s a broken amenity. Overall, staying here was a mistake. If you’re deciding where to stay in Quebec City, do yourself a favor and pick a reliable hotel chain instead of paying premium prices for a hotel that can’t deliver basic comfort, service, or honesty about being “pet friendly.” The location is pretty good, so nothing to complain about that.

Very good hotel, easy to navigate. Only major problem is entrance and exit in the parking sections. Views are magnificent from certain windows. Gives the user a comforting and pleasant feel even when entering. The staff are very polite and helpful, with a major understanding of English. Suitable for French speakers too. Although rooms are expensive, it is very much worth to visit for a night or two, it’s just like home far from home. Wonderful. Also the pool is almost always available or empty, (1.1M deep) which can be great for a solo swim or for talking with peers. Sauna and spa are also included.

We stayed at Hotel Chateau Laurier 7 nights in July of 2025 in a superior room with a large bathroom, great king size bed in a separate room , with a bar and a living room overlooking the restaurants that line the road in front of the hotel. The hotel was convenient to dining plus they had a huge buffet breakfast every morning and the restaurant in the hotel served lnch and dinner also with a full bar. We were within minutes of Old Town, ille de Orleans, shopping and many other places. The service was excellent and we had paid covered parking in their garage. Everything was great there. We loved loved Quebec City. The foods are fresh, the items you purchase there are made there and it is beautiful. The weather was perfect in July. We flew in to Portland Maine and drove the Old Canada Highway up to Quebec City....breath taking drive. Took about five hours as construction was underway on the interstates as in the summer Maine has to do that while the weather is good. The people everywhere were very friendly and kind to us.

Very nice hotel. Rooms are modern and well laid out. Had an issue with a clogged toilet upon arrival, it was promptly resolved. I found the room a bit noisy during the night and morning, due to backing up vehicles with alarms. Shower water temperature was lacking, I had to set the bathroom air temperature very high in order to use the shower. Pool and hottubs were nice.

My husband & I stayed here for two nights before a cruise. Highly recommend! Our room was large & bright. We had a view of a courtyard, plus a smaller side window. The room was very clean & quiet. The employees were friendly, welcoming, & professional. We especially liked the location on a street with many restaurants. It’s quite walkable to the Citadel and the Old City area. There is a small market for snacks & incidentals which is accessible from the hotel’s ground floor. We would definitely stay here again if we are fortunate enough to visit Quebec City again!

3 nights at Château Laurier was a straight-up disappointment. This is not a 4-star stay. No proper drop-off, so we unloaded on the street in heavy snow. Check-in was handled by a visibly sick staff member. “Pet friendly” turned into a forced $60 upgrade (on top of the pet fee) because our room “wasn’t available” with a dog. The “upgrade” dumped us in a worn, service-feeling wing. The room was dim, dated, the TV didn’t work, and basics were missing. Service was weak and the restaurant was basically always closed. Good location. Everything else: avoid.

Our stay at Hotel Château Laurier Québec was truly wonderful. I especially want to thank Ms. Maiwenn at the front desk — she was incredibly kind and patient, and took the time to introduce us to Québec’s main attractions and local stories. Her warmth and genuine care made us feel right at home. The hotel itself was spotless, and the view from our room was beautiful. Thank you, Maiwenn, for making our trip to Québec so warm and memorable. ❤️