Hotel City am Bahnhof Fassbind Hotels

I truly appreciate the staff at this hotel.• Upon arrival, the male staff welcomed me with a cheerful tone that immediately made me feel friendly and comfortable in Bern.• After check-out, the female staff kindly allowed me to store my baggage so I could enjoy a full day exploring the city. She also let me rest in the lobby while waiting for my train, without any hesitation.• Later, the same male staff noticed I had been waiting for a long time and thoughtfully suggested I visit a nearby shopping center. His advice was very helpful—it gave me a relaxing place to wait close to the train station, without the stress of rushing or walking too far to the platform.

Due to our schedule, we were able to spend only about 24 hours in Bern, so we chose to book this hotel in advance near the main railway station.|But besides the location, we were also satisfied with the other qualities of the hotel. Our bed was comfortable, we could not hear the traffic noise from the busy main street below, the bathroom was large and clean, and the sink was conveniently located in a little antechamber in front of the bathroom with the toilet and the bathtub.|The breakfast hall on the first floor had quite a large variety of food.|Last but not least, the staff was very polite and helpful.

The worst experience ever!! Room is freezing,no general heating system, wall separation feels like a tent you hear around you smells so bad,beds condition and pillows so bad. Phone disconnected had to go downstairs to speak with Receptionist. Only kind people at the reception and the restaurant. Had to stay 2 nights and change for another location so I can spend the 5 days working in town.

Pretty good hotel especially for price and the fact that it's in swizterland. Lobby is kinda eh but the room is nice and spacious. Location is very good super close to train station. Enjoyed my stay here.

Worst Hotel Ever. Dont book this hotel. Positive: Location and helpful staffs and thats all. Negative: - NO AIR CON - Weak fan (U just cant fall asleep with this weak fan and with no air conditioning in the summer.) - Fridge is not cold at all and full with mini bar drinks - Not enough electric sockets (Just 3 in total inside the room. 2 is occupied with lamps. 1 over the bedside.) - Old hardware - Smelly washroom And a lot

Hotel is just beside the train station. All attractions is within walking distance. There is a supermarket nearby and shipping mall. They also provide free local transport during our stay.

Have not stayed here but the young lady at the reception saved our day and vacation, assisting my partner to find a bicicle repair after his bike broke near this hotel. Soooo super friendly!!! Thank you!!!

Very nice hotel and right across the street from Bern HBF. |Check in was easy. Staff was nice. Room fit our situation with no|problems. Breakfast was good and had many choices. City of Bern has tourist card for free transportation for guests at city hotels.|The hotel gave a card and we no problems. All together, a good stay.

The best thing about this hotel is location. Just a few minutes walk from the Central Station and close to the Old Town. Walking distance to famous arcades and the Federal Parliament, and all the tourist must see. The room was facing towards the main road ie city view, which was fine as it had a nice view. The beds were comfortable. There was coffee and tea in the room. Guests gets the benefit to free public transport in Bern.  You can add breakfast for $16 pp.There is no restaurant in the hotel but plenty of options very close by. The staff were helpful and friendly and we had a smooth check in and check out. We stayed here for 3 nights last month ( June ) which was peak time so it was pricey. Per night was around $250 but hey this is Switzerland, the most expensive country in the world for vacation! There was no a/c so we asked for a fan and that helped.

Great location from the train station and the room was very clean, however when I asked if they had breakfast, they told me yes, but failed to mention that it's $16 per person, so upon checkout I was kind of pissed off about this. I guess it was my fault that I didn't specifically ask if it was included, but I felt like they could have been more upfront about it. It was crappy food anyways. Also, no air conditioning and they don't have fans. We couldn't leave the window open because we have a three year old child.