Hotel City Lugano

We booked this hotel based on reviews praising the air conditioning. Unfortunately, that wasn’t our experience. During our one-night stay, the AC couldn’t cool the room below 23°C, making it hard to sleep. When we brought it up, the staff simply shrugged and offered a fan, which made little difference. Disappointing stay—would not recommend.

Nice modern hotel but I really hate that you can't make your own coffee and they have to make it for you. Did not enjoy that at all. Also the name of the hotel is confusing because online it says hotel city Lugano but when you get to the hotel it says hotel city Giglio or something. Very confusing.

Newly built, well-arranged hotel with rich breakfast. The rooms are very, very clean, the bathroom great built and spacious. The location is a bit secluded but quiet. The reception is warm and helpful. The breakfast is delicious with a wide variety of food and drinks. The main restaurant and shopping area of the town is about 1.5 km away. About the same distance to the main train station of Lugano but uphill. Who wants to explore should consider using public transportation or uber cab to get to the city's lievly areas.

Stayed here after travelling on the Bernina Express train and bus. The hotel is about 20 minutes walk from Stazione Nord where the Bernina Express drops you off. We had an average size double room, with bathroom separated by glass. Kettle and tea/coffee in the room. Also mini fridge and in room safe which had an international plug adaptor in the door. Large walk in shower in the bathroom. Buffet breakfast available in the lobby area. Reasonable choice of hot and cold items, and a toaster available. Very helpful lady looking after the area. Hotel is around a 15 minute walk to the centre and the lake. If you don’t want to go too far to eat, we found the Hollywood Bar ristorante and pizzeria just a few minutes walk along the same street as the hotel, where we had an excellent pizza at a very reasonable price. We also dined at Ristorante Cinese Orient Express on Corso Elvezia, about 5 minutes walk away and a good busy Chinese restaurant.

Wonderful hotel with a good location in the heart of city! Walkable to the lake and park! Good rooms, Great breakfast !

A very nice B&B hotel. It’s situated in a quiet area, a few bus stops from the centre and the lake.|We spent 3 nights there and our family had 2 Exclusive Double Rooms with sofa bed : spacious, clean and absolutely no noise from surrounding rooms or the corridor. You are therefore guaranteed a good night’s sleep on comfortable beds which is certainly appreciated after a long hot day . Air conditioning also works well. There was a minibar in the room which was replenished with 2 bottles of water every day : a welcome extra, not available in all hotels today.|There was plenty of choice in the breakfast room (our grandchildren were disappointed there were no pancakes, but they survived nevertheless !). A special thanks to the lovely lady in the breakfast room who served everybody’s drinks with a smile and kind words.|All the personnel we met were friendly and helpful. Definitely a hotel to be recommended.

I chose this hotel based on the glowing reviews, and now feel it is important to write a review to provide a more nuanced opinion.|Our room was quite small and fairly basic in terms of what was provided. The view of the hills was magnificent. |The hotel is in a quiet part of town, about a ten minute walk to the lake and town centre.|Breakfast was good.|Reception was fine - in line with what I would have expected.||Would I stay there again? Possibly, although probably not.||One tip: If, like us, you are travelling by train, contact the hotel 48 hours in advance so that they can email you a Ticino ticket providing free public transport for the duration of your stay. We took a taxi from the station to the hotel which cost us 30 Swiss Francs. Instead we could have taken a number 6 bus from the station (3 stops) using a Ticino ticket.

This hotel is in a great location, a short walk to lake where there are many restaurants. The room was comfortable and clean, the breakfast was ample. My full compliments to Katia who managed breakfast everyday! She was so lovely and friendly, remember my name and coffee every day! The front desk staff was also very helpful.

It was very pleasant to have breakfast here this morning. Katia gave us very good service and the hotel room is very special and clean too .

Hotel City was outstanding: it was great in all the ways that Swiss hotels are great, and not flawed in the ways they can be flawed. The hotel itself is clean, modern, and elegant, even if in a slightly Euro way (some of the furniture can remind you of IKEA). The rooms are unusually large. The breakfast is excellent. The WiFi works really well. The staff are friendly and accommodating (the breakfast staff especially so). The public spaces are simple but pleasant (even the staircase was created with an eye for design). The floors are also laid out well. Every floor has a printer, shoe cleaner, and coffee machine (in addition to coffee/tea facilities in the room), which are constantly refilled. Call down for an iron and you'll have one in minutes. That is, this place works just as well for business as leisure. The rooms feature air conditioning. There must be times in the summer when that's really useful. Even during more temperate times, it can help if a room starts to feel stuffy. A/C isn't a given in many European hotels, so it's a feature worth noting. One other noteworthy quality: two blocks north of the hotel is a self-service laundromat [https://www.lavanderiaselfservice.ch/], which is open long hours, has English instructions, and has friendly staff who also speak some English. [Tip: the washers automatically dispense detergent.] It's close enough that you can start off a wash, return to the hotel, eat a 30 min breakfast, walk back over, and your washing will just about be done. The quality of location depends on what you're in town for. It's not next to the waterfront or the pedestrian zones, which are a 10-15 minute walk away. However, it is right next to USI (the main university). Also, if for some reason you can't or don't want to walk, there are several bus lines that depart from a block away in multiple directions that will get you to the pedestrian zone, waterfront, Parco Civico, central bus station, train station, Paradiso, etc. quite promptly, so this location even works for a tourist. What you lose in absolute location you gain in price, facilities, and quality of service. If I had to pick one nit, it's the silly WiFi registration system, which requires an authentication every time you return to the hotel network. If you forget to re-authenticate you aren't connected, which means you could be eating up data on an expensive roaming plan (wonder how I know that...). Without getting all nerdy here, it's not hard to improve the authentication step so that this repeated authentication isn't required, and that would be a clear improvement. But, you know, you're really plumbing the depths when that's all you have to complain about...

This place is first class. The breakfast was outstanding. The place is right down the hill from the train station and an easy walk to the city center. If you call and make a reservation directly with them the room can be booked 20 euros cheaper or around 10 percent rather than using hotel.com or another third party. In my current European vacation this was the best hotel I stayed at.