Hotel City Lugano

Beware, this hotel offers rooms with transparent (glass) bathrooms - you can see the person sitting on the toilet and you can hear them too. This hotel is therefore only suited for couples or the like. We liked the modern, clean and spacious rooms. The staff was very friendly too. Amenities such as a coffee maschine and glasses/cups and spoons for drinking water and coffee, however, were sorely missed. The view is nothing spectacular (looking down on a parking lot or at the private flats across) but the rooms are quiet. Considering all of this, the price per night (on average 262 euros per night) was very high, which is why we would recommend you to carefully weigh the pro's and con's of choosing this hotel.

This is a really nice place to stay. The reason I am writing this review is because of a hard working and super friendly staff in the breakfast restaurant, her name is Katia. I am also working in customer service field and I learnt a lot from her. She work with her whole heart and with a smile always on her face. She greets each and every guest coming, even though she is busy preparing coffee for others. She also care a lot for guests, usually convey if her guest are fine and comfortable. Hotel City Lugano is lucky to have a great staff like Katia.

Excellent modern hotel. Large room, onsite parking, helpful staff. Very good breakfast. 12-15 minute walk from the lake side in city center.

Katia who helps with breakfast is wonderful. So welcoming and sweet. We have four lovely days in Lugano, starting every morning with a smile at breakfast. Thanks Katia 😊

The Hotel City Lugano is an OK hotel but I consider it quite expensive for CHF 200.- per night for a normal double room. The hotel is located about 15 min walk from the lake of Lugano. Not the closest to the city center bht the walk is all flat. There is a Charging station at the Piazza in front of the hotel but is not owned by the hotel. The service was very good! If you open the window it can become noisy but there is an A/C in the room. We did not use it though.

Top: the lady serving at breakfast, she is creating a great atmosphere (incredible talent) Bad: serving tasteless nespresso... why cannot the hotel have freshly ground coffee? Breakfast ahould be about smelling coffee in the air, not being poisoined by nespresso... last: dogs should not be allowed at breakfast.

The Hotel City Lugano is a gem tucked in the city center. It's easy to find, parking is easy to access (and secure!) and every staff member went out of their way to be helpful. The room was nicely appointed and the only small issue was we stayed during a few unseasonably warm days and really needed to be able to cool the room or have a fan. (Thermostat was locked and too warm). ||Breakfast was a pure pleasure each day with lovely helpful, friendly attendants and the food is fresh and very good!||We walked everywhere we wanted to visit but the hotel included public transportation passes which we ended up not needing. The area is safe to walk, even in early evening.||We will stay here again if visiting Lugano again.

We stayed here for one night. the room is okay, it is clean and modern. However, they don't provide any glasses, only cups for us to drink. The breakfast is nice, the lady who greets us (Ms.Katia) is extremely sweet, hardworking and kind. She made us coffee, when we just need to understand how the machine works. Also, she handle all of the jobs alone and managed to excel both in terms of service, cleanliness, and speed. Miss katia is truly one of a kind, she definitely love her job and it is shown by her working attitude. Overall, a very pleasant experience. Shoutout to Miss Katia. hopefully we can see each other again in the future