DeeBeeHonesty
Google
After our first night of a three night stay, my partner woke up with a bug on them but we didn’t think anything of it, we just brushed it off and got on with our day. Throughout the day my partner came up in loads of red bites all over their back. When we got back to the hotel that evening we told reception we suspected bed bugs and requested another room. We were told there was no rooms available and were given new bed sheets and offered mosquito spray. We thought maybe it was just a few insects just wrapped up in the old sheets so we took the clean sheets. That night at 3am, we woke up to the bed crawling as pictured and recorded. We looked at the bedding closer and it was covered in blood stains. I rang the emergency reception who came over and immediately gave us another room. At this point I was furious as I’d already requested a room change that evening. In the morning I spoke to reception and asked why I wasn’t given a room change when I requested it, but I was given one immediately at 3am and they said it was because someone had booked a room but did not turn up. Not sure I believe this… what would of happened if that wasn’t the case?? Upon checkout they tried to charge me for two of the three nights, I explained we had one night with bed bugs and another night were we had to change rooms at 3am so if I was to anything it would be for the one final night and even then I wasn’t happy to be paying anything based on the inconvenience, stress and the state of my partners skin at this point. Yes, we didn’t pay for the two nights of sleeping with bed bugs but I wouldn’t expect to, there wasn’t anything else in the way of compensation from the hotel for the poor experience and we got told “it’s a global issue”.