Hotel Cloitre Saint Louis

I stayed at the hotel for a few nights with my father, including the night of the 31st. I made my reservation by phone because I couldn’t add dinner to my online booking, and I was assisted by Fatima, the same person who took care of us at check-in. She was extremely kind and attentive, and she also put together a small program of activities and restaurant recommendations in Avignon, as we had told her we weren’t sure what to do during our stay. This thoughtful attention was truly appreciated. The restaurant staff was also very friendly, especially a gentleman wearing glasses whose name I unfortunately forgot, but who guided us perfectly, as everything on the menu looked tempting. The room was beautiful, and the view over the courtyard was simply timeless. The hotel truly reflects Avignon itself: pretty, charming, and full of history. I had a real crush on the city, and the hotel played a big part in that experience. We will most certainly return to Avignon, and without a doubt, we will stay at this hotel again. Breakfast was excellent: fresh orange juice and a wide variety of options. If I had one small recommendation, it would perhaps be to slightly rethink the room décor. For a 4-star hotel, one might expect something a bit more sober and elegant, but this is truly the only minor point to mention.

I absolutely loved our stay at Hotel Cloître Saint-Louis in Avignon. The building itself is so unique and historic, which made the experience even more special. We lucked out and got a very unusual room—almost like staying in a tower—with fantastic views of the courtyard and rooftops surrounding the hotel. We had zero issues with water pressure, noise, or internet, which made for a comfortable stay. The staff were exceptionally kind and helpful throughout. Breakfast was good, a typical hotel buffet, and the location couldn’t have been better—just a short walk to restaurants, museums, and cultural attractions. A truly memorable place to stay in Avignon!

I would give this hotel a mixed review.|We stayed at this hotel for one night, in "superior" rooms. |The overall room size is decent, and the bed was comfortable.|One of our family members has limited mobility, so I picked this hotel based on the assurances that they had elevator access to the upper floors. We were assigned rooms on an upper floor. The elevator does take you to all upper floors. But many of the rooms on the upper floor still require you to climb stairs to gain access (4-5 steps) to the room itself. |And I'd rate the bathrooms as poor. The bathtub has no door or curtain to separate it from the rest of the bathroom. Because of this, when I took a shower, using the hand held fixture, it was impossible to prevent water from spraying out of the bathtub on to the floor. And the window adjacent to the bathtub is equipped with "louvered" window panes that open directly above the bed. Despite my careful efforts to keep the shower pointed in the opposite direction, water did get through these louvered windows. Fortunately, it was minimal and didn't impact the bed itself.

Truly underwhelming. I was hopeful about this hotel because it has a really nice entrance. The rooms are spartan. The floor is tiled. The bathroom is odd bc the toilet is in a tiny room with mirror and sink about 1 foot from your face when you are using the toilet. It’s a completely different place in the room than the rest of the bathroom. The restaurant is abhorrent. Do not waste your money. We were served wine that was “off” but it was so hard to get the attention of anyone bc only 1 person was working the entire floor that we just didn’t drink it. The staff are cold and unwelcoming. Clients seem a burden to them. They clearly do not like working at this hotel. Let me say that we have been traveling through the south of France and have stayed in half dozen places so far and they have all been wonderful, except this one, which i might add has been the most expensive of all of our stays. Very disappointed.

Disappointing stay at this 4 star rated hotel. My friends and I booked this hotel for a 6 night stay after reading an excellent review and article in ‘The Daily Telegraph’. While there is no question that the hotel is in a beautiful building (albeit in need of some restoration), the services are sadly lacking and the staff attitude somewhat defensive, to put it politely. Daily housekeeping was cursory, the kettle in the room did not work properly and there was a constantly dripping tap in the toilet. The hotel provide one tea bag (Earl Grey only, so if you don’t like Earl Grey I suggest you take your own tea) and 2 small sachets of instant coffee per day in the room and offer a ‘present’ of one small bottle of water in the fridge on arrival. No milk, no biscuits, no other little treats that you might expect of a decent 4 star hotel. The breakfast is all self-service but is fairly good, though, as in most hotels, the hot food (scrambled eggs, bacon, sausages) is not very hot. The hotel is centrally located, a definite plus. But there was a dead rat left at the hotel entrance for 4 days and it was not until my friend suggested to reception that public health authorities should be advised that anything was done about it. Also the central courtyard was full of leaves and was not swept once during our stay which rather spoilt the hotel aspect. We didn’t use the hotel pool so can’t comment on that facility. All in all I would say this is an over rated and definitely overpriced hotel with no clear leadership from management (there was apparently no hotel manager or deputy manager on site for 3 days when we arrived) as to what is expected of this standard of hotel. It also felt that the hotel was understaffed and those that worked there had no pride or joy in their job, with a few exceptions. I would not stay there again and would not recommend it.

The hotel had an amazing infrastructure given a convent previously, lovely courtyard and hotel staff were always very helpful and friendly. Location was perfect, 2 minutes from the train station and a doorstep to the main street to restaurants and shopping. The rooms are a little tired and could use a makeover but still spacious and enjoyed the balcony we had.

Disappointing superior hotel room for a 4* ranking. Carpet is yucky! We had issues with smell of marijuana coming into our room… Shower is poorly maintained. Almost no water pressure &, hot water, once in a while. Too bad about the room, because the property itself is beautiful. Definitely not a 4 star hotel. Would not stay here again.

I was very surprised with how much I enjoyed this hotel. I love the feel of the grand old building, just beautiful.|Obviously with older buildings comes challenges for decor and modernisation, however what it does delivers is charm.|Rooms are pleasant enough, food was good. Location is superb.