Hotel Colonial Cancun

Bedbugs! I booked this hotel assuming that for the price, the amenities would be basic but reasonable. But the room was in bad condition. The TV didn’t work, the WiFi isn’t great, the bathroom was in poor condition, the shower had no hot water, and the outside noise is quite loud. But by far the worst thing was the beds. They were quite old, but I was too tired to focus on that. Within 20 minutes of laying down I could feel bedbugs biting me. I immediately changed hotels the next day. Please don’t stay here.

A small, safe hotel in a tourist-friendly part of town. The staff are friendly and helpful and the rooms are spotless and air conditioned. A busy market 100 metres down the street comes alive at night with bars, restaurants and street food. The Red Bus (R1) to the beaches stops outside the hotel. It leaves every couple of minutes (costs $1 each way - 20 min to beach). There are also lots of tours that leave outside the hotel door. It can get noisy some nights due to the local bars that occasionally have bands. There is no tea or coffee in the rooms, just a small selection of soft drinks and potato chips in the lobby. Most of the bedrooms don't get natural light or views, so enquire in advance if you need a view. The Internet is very patchy, almost unusable in some rooms. One nice touch is the masseur who will do room visits or chair massages in the lobby, he's excellent. There's also a roof garden to wash your clothes and air dry them if you've been on the road a long time. This is perfect for anyone on a budget who wants to feel safe, secure and avoid the expensive Cancun beach strip. Don't be put off by low prices, it's an excellent little spot for short stays.

Central to everything in downtown Cancun. Loud music as it is near the bar. It is near the Ado bus station and city centre. Near the airport and hotel zone. Easy to catch the bus to the main beach along hotel zone (R1 bus). Great value if you want to stay and check out downtown Cancun. TV does not work. Wifi is weak in the room. Overall, it is okay.

The worst experience ever. The hotel had a bad smell, the rooms were claustrophobic. The air conditioning machine was falling, the sink of the bathroom was broken but the worst thing is that the hotel was just in front of a disco and the windows were not sound proof so it was like to have the music in the rooms.

It was not such a great experience. We were there for the weekend and the restaurants nearby were playing loud music until 5 am. Hotel management couldnt do anything about it. If you love music then this is for you :)

Great budget friendly option. Felt safe and the staff was very nice. Room was clean. Showers didn't have hot water and only one "soap" for multi purpose usage. Beds were comfortable

This hotel provided one of the worst experiences I've ever had. The receptionist's rudeness set the tone for a terrible stay. A persistent sewage smell made the room almost uninhabitable, and loud music from outside kept me awake all night. The room was disgustingly dusty, the shower offered only cold water, and the broken air conditioner added to the misery. I strongly urge anyone to look elsewhere for accommodations.

We stay here on our second visit through Cancun because the first hotel we stay at was full. Check in was fast & staff friendly . The room and furniture are fit for a 3 star hotel. I will give another 1/2 a star if they would get rid of the old carpet. Location was close to the ADO bus, restaurants and shops. Do not ask the front desk to call a taxi for you as the charge was three time the amount.