Hotel Conde de Lemos

We booked through Booking.com, a balcony room in July for an October stay. We were not given this room, and when we complained, we were told that they were fully booked and that the balcony rooms had been since January. So why were we able to book in July? The room we were given overlooked the square but was poorly maintained. To move rooms to a cheaper but slightly better room and pay less, we had to cancel with Booking.com. If we had been able to book another hotel easily, we would have, but we arrived in the evening with limited options. I did wonder how many other people had the same experience and have complained to Booking.com. The breakfast was the worst we had in Peru just to add insult to injury, with watered down juices and cold scrambled eggs that both mornings looked as if they had been made the day before. After agreeing to a price on the evening we arrived, at checkout they tried to charge us the original price! Stay away.

Worst travel experience we’ve ever had. Strongly not recommended for a stay. There was no hot water in our room, and the hotel staff was unable to resolve the issue. This was a major drawback in winter, as the room was quite chilly. Moreover, the staff misled us about the problem. When we mentioned our intention to move to another hotel if the hot water issue wasn’t resolved, they assured us it would be fixed shortly. As a result, we waited several hours with no resolution—until it was too late to change hotels.

Terrible experience – no hot water and unhelpful staff! I stayed at this hotel in Puno and it was one of the worst experiences of my trip. There was no hot water in the room, which is unacceptable, especially in such a cold city. We reported the problem to the staff several times, they promised to solve it but did absolutely nothing. After a long day of traveling and next day early excursion, all I wanted was a hot shower, but instead I had to deal with freezing water and staff who clearly didn’t care about their guests’ comfort. I would not recommend it to anyone.

I've been to this hotel few times already. Everything is good, rooms are good and warm. Staff is always outgoing and the location is very good too.

Amparo was such a great breakfast hostess! Thank you all for your kind service.

This hotel is a lovely and ideal location in the heart of Puno! The staff is incredibly gracious and helpful! I needed a toothbrush, and they were able to retrieve one and bring it to my room within 10 minutes! Also, upon returning from Lake Titicaca , I had to go another six hours until by bus station pickup, and they stored my luggage, no extra charge, and it was very safe. My hotel room had hot water from the facet and warm water in the shower. If you use conditioner, either bring your own or pick some up. The price is very fair for the accommodations and location. Breakfast was perfect!

Great value for your money. It's right near the center of Puno so many things are in easy walking distance, which is good if you aren't used to the elevation. The staff are so friendly and speak English pretty well. It really made life a lot easier. It's super cute and very clean. Easily one of the best hotels on our trip.

This place was a joke. First of all as a couple we got assigned a room with a bed that would be considered 1 1/2 man bed. We asked for a better room but not possible. How do they expect to grownups (90 kg & 55 kg) to fit into that and have a comfortable sleep? It was impossible. We also asked if an ATM was nearby and answer was No! After we got WiFi we could see that one was just 100 meters away.|Breakfast was a joke, the coffee was cold and undrinkable. I really can’t find anything positive to say.|Besides all this we could as well have tried to sleep at Central Station in New York as there probably is less noise there, and the floor would be better than that bed for teens in love. |Shame on you!