Adrianna N.
Yelp
This was a really disappointing experience. Going into our reservation (which was luckily for only one night) we were not made aware that the hotel is notoriously noisy, as the reservations page doesn't say a single thing about this, and that's the page we were taken to upon Googling the hotel. It wasn't until we arrived that the front desk gave us their spiel about how loud the place can be until at least 2 AM, and at that point it was too late to receive a refund and select a different hotel. At first I hoped they were maybe exaggerating the noise level, but nope--it indeed sounded like we were directly above a club most of the night (as we literally were) and the hotel, due to being historic AKA old, does not have any soundproofing whatsoever.
This was annoying, sure, but the rest of our experience tipped our stay into truly negative territory. Our bed had sheets with giant holes in them (see photo). When I stepped into the (very, very narrow) shower, I noticed hair on the bottom, which tells me housekeeping didn't clean the shower at all. Disgusting, especially when you're already overpaying for a noisy hotel with a double bed and an uncomfortably tiny bathroom. Moreover, when we got brunch at the hotel restaurant (Cup Cafe) the next morning, the waiter asked if my partner wanted jalapenos, mushrooms, and other toppings on his dish, to which my partner said yes. When we got the bill, we found out each topping was $1--something the waiter probably should've disclosed considering this wasn't on the menu, as $1 per topping is freaking overpriced.
I enjoyed being downtown, but I will not be staying at Hotel Congress again.