Hôtel Continental

The hotel is located right in front of Lausanne train station, which is very convenient. Our booking from Booking.com wasn’t showing in their system, but the receptionist, Mr. Ugur, confirmed that I had made the reservation and handled everything professionally. He managed to sort it out and prepare the room within about 20 minutes. The room was quite spacious, though it feels a bit dated. Cleanliness was acceptable overall. The air conditioning doesn’t operate during winter, but there is a heater though it can be hit or miss. The shower area was also very small.

I booked a room at this hotel through Hotels.com 3-4 weeks ago. At the time, it stated that if I had booked a double room, I would have to pay an extra fee for breakfast for my 6-year-old son, which was fine with me. However, when we arrived at the hotel around 6:00 PM on November 10th, they told us that since the room was for two people, "for security reasons," we couldn't stay in that room because there were three of us, and that we would have to move to a triple room. It took them almost an hour during check-in to find a solution, and they charged an extra 40 CHF per night. "Thankfully," they reduced it to 30 CHF per night when we asked. We finally settled into our room, but the third sleeping place they offered for our son was a pitiful bed that folded out of a folding chair. Over the past six months, we've stayed in 6-7 different hotels in Bruges, Brussels, Rotterdam, Amsterdam, and Greece, and we've never experienced such treatment at any of them. For a hotel whose sole advantage is its location across from the train station, this "sensitivity" struck me as excessive. The hotel doesn't have a parking garage. Finding parking in Lausanne is difficult. The hotel says it has a partnership with a large parking garage, and they direct you there; however, after parking there, returning to the hotel is a 10-minute walk, involving steep uphill and down side streets. We stayed the first night; we're considering requesting a refund for the remaining nights and leaving.

The location of the hotel is right opposite the main railway station of Lausanne hence very convenient for passengers arriving by train. The staff was very courteous and helpful and displayed good professional etiquette. The rooms are clean, adequate and reasonably comfortable. A decent breakfast is served and for any other meals, a wide range of restaurants are located in its vicinity. The hotel offers a voucher for complimentary local travel for duration of stay.

Rooms are spacious, and nice, location was perfect for me and the purpose of my visit, even though there is a Taxi location there is as always shady and expensive, you never know what are they are doing pushing buttons on the Taximeter, GET AN UBER. Michel , the Frontdesk Person when we arrived was amicable and very helpful. Which made next day service or lack of it kind of rude with a Frontdesk Clerk : Nim , making rude and sarcástic comments, shouldn't be in a position of Customer service. Other than that Hotel was ver convenient.

Great service at the welcome desk! Didn’t have the chance to book a room there, but I did rely on their efficient luggage storage via Radical Storage. It’s cheap, safe (insured up to 3000€ per bag), just easy and practical.

Having been stuck in Lausanne thanks to SBB, we were left hunting for rooms and a hotel which had a baby cot. Hôtel Continental were able to save us (after some initial translation issues) and moreover have provided invoices for our insurer incredibly quickly to help claim for our 'bonus' night in Lausanne. Right next to the station, ideal if you have a sleepy baby and too much luggage!

A bit of a mixed bag, location is very good for the main station and metro but it's also on a noisy road (to be expected given the location) which was compounded by major building work going on among the whole front of the station, starting at 7am.  Also being across from the station the taxi rank was in front of the hotel where the drivers chatted loudly into the small hours. The hotel soundproofing is pretty good when the windows are shut tight, but the noise from outside still penetrated. Bring your earplugs.  The next issue is the air conditioning, although there is a control in the room, sometimes it said it is being centrally controlled and sometimes it let you set a target temp, although not very low I think 22c was the lowest. This meant that with the windows shut to keep the noise out that the room could get far too warm, but it seemed a bit erratic. The room itself was good, decent size, two chairs, separate duvets, nice linens, even UK channels on the TV. The place was a bit tired though and the lighting was awful. The bathroom was OK, clean enough, the shower was a bit tight one way, but plenty of hot water. The staff at the front desk were all very nice and professional. Housekeeping quality was questionable as we found an half eaten pizza in a box left on a shelf in the wardrobe area. It's very convenient if you are travelling by train but given the works opposite I can't really recommend this hotel.

I had a very comfortable stay at the Continental Hotel Lausanne. Since I am 90 years old, they helped me in every possible way. I would like to especially thank Mr. Uğur at the reception, who was very understanding and helpful.