Ramona Armangoo
Google
The hotel is beautifully surrounded by nature with mountains, small waterfalls and rivers, it's quiet and isolated and you can hear the rain. The hotel rooms are clean and spacious as well. However, as you're walking around the hotel, there are clearly many things that need fixing and cleaning (especially the carpets along the hotel corridors). The restaurant staff are immensely helpful, hardworking and joyful. The food needs heavy improvement. It's bulk food that wasn't appetizing, Also, very little options for vegetarians/vegans. I wasn't looking forward to my next meal at the hotel. The spa facilities are a JOKE. Do not bother coming here if you're coming specifically for the spa. The "thermal" pools are either lukewarm or cold water, I wash my hands in warmer water than what the pools were. Not relaxing at all. Also, because of COVID almost half of the facilities were closed, which is fair enough and there is no problem with that but none of that was shared with us before we made the booking! So here are the options we had: Freezing pool, cold pool, lukewarm pool, sauna and showers. And the staff didn't speak English either. If you want to come here to travel around the area or be close to nature, then great but don't bother with any of the hotel facilities.