Richard Odenwald
Google
First of all: We have already been to numerous other hotels in various Czech cities. With different stars and locations. We are not the kind of person who always and everywhere looks for the fly in the ointment. We are also always very reserved with negative comments and reviews. But unfortunately we have to depart from that with this hotel. Because there was simply too much wrong here. We were very disappointed by this hotel and our stay was saddened. Here are the reasons:
Grubd No.1:
Parking spaces are available, but bur according to the motto: first come, you're lucky A total of only about 16 parking spaces, which is absolutely undersized for a hotel of this size.
Reason No.2:
The construction site directly in front of the hotel entrance. The whole street was torn up here. No information, no hint, nothing at all. Not pretty!!
Reason No.3:
We never saw or heard of cleaners during our stay, unlike other Czech hotels. The floor in the elevator as well as in the rest of the hotel was dirty. The chandeliers are gathering dust
Reason No.4:
Our hotel room was simply spartan, impersonal and lovelessly designed. No feel-good ambience. The bed lights in the ceiling at 3 meters ceiling height a bad joke. The minibar was not filled at all and the small TV on the wall was also just a joke with such large areas! We didn't feel comfortable just because of the reasons mentioned so far. But it goes even further.
Reason No.5:
The reception was not staffed continuously. With such a renowned hotel in this size and location, this is an absurdity
Reason No.6:
The staff was noticeably very distant and hypothermic. Almost on the verge of unfriendliness. A very depressed working atmosphere prevailed. We definitely noticed that right from the start
Reason No.7:
Even the entrance hall and foyer did not look inviting at all. Just as you come in directly from the street, you almost stumble over the stairs, as they start immediately. No room for seating! The seating area see photo is too small and too cramped.
Result:
The negatives outweigh the negatives by far! Unfortunately! This is where hotel management comes in!! In this hotel, many things would definitely have to be improved!!
This hotel has certainly seen better days!! We have the strong suspicion that this hotel is not under Czech Management. Most likely managed by some foreign operator who wants to make a big buck here just because of the name & location and the age of the hotel building without taking into account the real needs & wishes of the hotel guests!! The whole hotel is totally atypical for the Czech standard!! The price/performance ratio is not right at the front and back! Either there is a change of operator or the hotel is facing its last days? There are definitely hotels where you are better off at the moment. We will definitely not set foot in this hotel again because of our experiences!