Ötzi_2020
Google
It's more of a motel with a good restaurant. Or a restaurant with rooms of bad quality. Anyway, the focus of the management is apparently on the restaurant not on the hotel clients and their needs. Almost everything in the inventory doesn't work properly or is broken or defective. A glass was missing in the bathroom's window, it was raining into the room, the reception only stuck a piece of cardboard on it, ridiculous! The power sockets are so loose that the cover falls off when you remove your plugged cable, all the stair lights don't work, e.g. with a small child you have to walk the stairwell up to the bedroom completely in the dark, the kettle is dangerously defective, the automatic switch-off doesn't work and it keeps getting hotter and hotter, even if the switch is on the step "0" (!). There is a telephone but it also doesn't work, of course. The WiFi-range quality is too bad, that you don’t have WiFi on your room, maybe only in areas close to the reception?! The drying rack is broken in several places. The toilet flush was broken, the drain plugs of the shower and bathroom sink were broken. The air conditioning fan blades are defective and do not rotate as desired. Perhaps not every room is of such bad quality, but the general look and feel of the building suggests that not only our room is so poorly equipped.
But the most annoying thing is the really challenging and disturbing noises. The restaurant and the pool area are incredibly noisy and some days the restaurant guests drink and party yelling and shouting for hours! At midnight, hotel guests jump into the pool, scream incredibly loudly, and listen to music from speakers, often even till 2:00 a.m. or very very early in the morning. The reception is only available from 7am - 9pm. What if there is a massive disturbance and squarrel at midnight? Nobody cares! The housekeeping comes only every 3 days and the hotel guest is still supposed to empty the trash cans at checkout day. What kind of “hotel” is that?! If you want a relaxing holiday with lots of recreation, please book another hotel. The location (Anse Mabouya) isn't really interesting either. Only ok if you have a car, otherwise not much going on.