453violetav
Google
I had no problem with our rooms, but I booked 2 rooms for 3 nights for my own wedding months in advance, paid up-front, and when we arrived late at night the night before our wedding in September of last year, we were told we had to show the same card with which we made the reservation. I was tired and just wanted to sleep, so I didn’t find it in my wallet, so I was told that we needed to pay again, and then deal with my bank yo get one of the payments refunded. I thought this didn’t make any sense, but I was too stressed out and tired to argue. I paid for the 2 rooms for 3 nights again. When I returned to the U.S., I contacted the person who had helped me set-up the group rate for my wedding, as some wedding guests also stayed at this hotel due to their centralized location, and she said I could send her a picture of the credit card I initially used to pay for the rooms with my reservation i formation, which I did, and she said they would contact me. After some emails back and forth, i was told I had to cancel my initial payment with my bank, and when they contact the hotel to confirm, they would reimburse me. I called to see if a manager could help me cancel the last payment, since it was the most recent (it had been many months since the initial payment), and this person insisted that only the first payment could be returned. I kept insisting if an exception could be made, to cancel the last payment, and nothing. After over 4 months of my stay there, I still haven’t gotten my money back for the double payment. When I talked to personnel of Hotel Coral, which is a much nicer hotel in Ensenada, they didn’t understand why the policies at Hotel Baja Inn (Hotel Cortez) were so strict. They said they shouldn’t have charged me again for the 2 rooms since they were paid online, and I confirmed it is me the person who made the reservation (I showed my ID). My wedding guests were happy staying at this hotel, due to its location, but I won’t be staying here again.