Hotel Crosby

AMAZING SERVICE. Stayed here last night. I had requested on our reservation to have a decent view if possible, as this was a special trip. Our room was just looking out to a wall, and didn’t have a fridge or microwave & we brought quite a bit that needed both. I called to see if we could switch rooms by any chance, thinking it’s probably a long shot, and they SO KINDLY upgraded us to the most amazing room! We were SO happy! The employee even walked us our new room key up to us, in less than 3 min. We were right next to the rooftop hot tub, which we really enjoyed!! The bar was great, service was great. Room was super clean and cozy. The location is right down town and walking distance to the River and lots of stores and places to eat. We are so grateful for the upgrade and appreciate the kind gesture so much! We had a great time and will definitely be back.

My husband and I came for an overnight to celebrate his birthday and our anniversary. The hotel staff was very kind to treat us with some chocolates which were much appreciated. The room decor was beautiful. That is about the best part about our stay. We were in room 310. I booked a deluxe Suite for the occasion and spent a lot of money on this room. If you are staying here I would not recommend this room. It's right off the elevator, right next to the Rooftop pool area and the public men's bathroom. You can see light underneath the door to the room so every conversation, door opening, elevator opening, cell phone conversation happening in the hallway outside of the Rooftop pool, you will experience as well. While the hotel says they have a quiet hour, that was not observed by any of the guests on our floor. It was very loud until very late in the early morning hours. For the splurge I was hoping for a much better experience.

We have stayed at Hotel Crosby twice and both times were fantastic. It is quiet, a great location, and the hospitality is wonderful. The bar has a huge selection of scotch, whiskey, and bourbon and the manager gave my husband samples to find the right one for him which he loved. Great restaurants and shops are all within walking distance. You can’t go wrong with a stay at hotel Crosby.

Website photos do not do this hotel justice!Highly recommend the Hennessy Suite if you have a larger group traveling together. Tons of space to sleep and hangout. Location is perfect for walking downtown and to the riverboat areas. The room is spectacular, and it's right by the rooftop hot tub. Front desk staff was also top-notch. We'll definitely be back!

If you ever get a chance to stay at Hotel Crosby- DO IT!!! This is our 5th year celebrating our anniversary here. This place is like no other! It is a small boutique hotel. Everything is within walking distance, Matchsticks (restaurant below) is outstanding, the rooftop hot tub is INCREDIBLE, the service is wonderful. Thank you for going above and beyond to make our 25th Anniversary extra special! Lucky us!

Our leadership team recently spent two days and one night at Hotel Crosby in Stillwater, MN, for a strategic planning retreat, and it was an absolutely fantastic experience. We were struck by the hotel’s charming ambiance and stunning décor from the moment we arrived. The combination of natural wood, soft lighting, and thoughtfully curated design elements created an inviting and appealing atmosphere—there was always something to admire.||For our business meetings, we utilized a semi-private room. While the lighting in that space was slightly different from the rest of the hotel, it served our needs well. With two TVs and decent space with room for 10 around the table our group of 6 worked well. It provided an excellent setting for our strategic discussions and planning for the upcoming year.||The culinary experience at Hotel Crosby was equally impressive. We had lunch there both days, and every option we tried was outstanding. A special shoutout to the Waygu Buger and the Smoke Brisket Philly CheeseSteak Sandwich! Highly recommended! In the evening, we relaxed in the hotel restaurant for happy hour, dinner, and drinks, and it was nothing short of phenomenal. The appetizers, entrées, and cocktails were top-notch, and the service was impeccable throughout our stay.||Hotel Crosby is an absolute gem—whether you’re looking for a romantic getaway, a night out with friends, or a productive business retreat, this is the place to be. We couldn’t have asked for a better location to blend work with relaxation, and we highly recommend it for anyone looking for a memorable stay in Stillwater!

We stayed here for an overnight girls' staycation. Unfortunately, we did not have the best experience, especially for $450 for ONE night. The hotel staff was nice upon checking in, but we had a few issues throughout the night. The rooftop hot tub was a key factor in selecting this location, but it was full of bugs. We asked them to come to clean it out, and they did, but they made sure to tell us before leaving that they couldn’t get all the bugs out. After the hot tub, we took showers and the hot water was out by the 2nd shower. We went to call them and realized there were no phones in the room. We used our personal phones to call and when maintenance came they said it was hot and asked if was it just not hot enough for us. They then said that we were at the end of the hallway and there was a wedding that day. Were we supposed to have cold showers because of that? The hotel does not offer microwaves or a fridge but advised we could have one declined to the room. We had a fridge brought up and it was huge. Came to my waist. It was dented and did not smell clean. Luckily we traveled with Lysol wipes and cleaned it out ourselves. We also noticed several dead gnats and spiderwebs in the window area. The air conditioner is loud and outdated. Random bathroom hair that didn’t belong to us. The list goes on. Not exactly a relaxing vacation location. Lobby was nice though.

This is our 5th year celebrating our anniversary and staying at Hotel Crosby! We come back because this place is like no other! This boutique hotel is small and quaint, the restaurant below (Matchsticks) is outstanding, everything is within walking distance, the rooftop hot tub is incredible, the service is wonderful. Thank you, Hotel Crosby, for going above and beyond to make our 25th anniversary one to remember! What a memorable experience!!

OK, talk about a really cool hotel! We were in Stillwater for our company charity event and decided to stay across from the venue. I didn't expect what I encountered at this hotel. First, the place was really cute! From the decor in the lobby to the 100's of bourbon bottles that lined the bar. (I mean insane amounts of alcohol) The front desk staff was super friendly and very welcoming. Once we got checked in, we went up to the room to check it out. Super cute! We had a one bedroom room with kitchen. Really nice space and modern decor. The best part is the rooftop patio! It was a beautiful day and having a drink from the patio looking down at the street and everything going on was super cool and fun! There is also a roof top hot tub which may be fun in the winter when there is 6 inches of snow on the ground! The bar was very fun too! Stillwater is a pretty trendy town so there are a lot of tourists and visitors, very busy! The bar was just lined with liquor bottles. Hard to say how may but I would say around 1500 to 2000 bottles lined the wall. maybe more! The food was also really great! We got the hotdog and boy was it a big dog! lol The only downside I would say is the price to stay at the hotel. We paid close to $600.00 for the room. ouch right? We had a great time! I would definitely stay here again!

The suite we had was modern, comfy and well decorated with two exception, the curtains are not blackout and the bed was WAY too firm. The mattress was similar to a hardwood floor and they added a soft mattress pad to it but it was only 1" thick. My daughter asked if she could sleep on the couch because the bed hurt. The checkin staff gave us the hours of the hot tub but that's all. The bar and restaurant didn't really appeal to us so we went out for meals, the is no breakfast available even for purchase. We did use the hot tub which was great and the rooftop space was pretty cool. Note the towels are indoors versus near the hot tub. We did not use our balcony that I paid a significant up charge to have due to yellow-jackets and the view was of a parking garage We used valet, this weekend was really crowded and I was grateful for the service. Three stars due to the room rate of nearly $1000 a night, seemed excessive for what we got.

Came to Hotel Crosby for a weekend earlier this month and was overall pretty disappointed. It's a room I would maybe pay $200 a night for, but definitely not $400. PROS Booking online was easy enough. There was a good selection of rooms. The prices were a bit higher than other hotels in the area. Location is great! Though luckily downtown Stillwater is pretty small, so anywhere is pretty walkable. Parking was easy. There was a ramp nearby with a bit of a walk to get to the lobby. The room was comfortable and a good size. Bed was super cozy! I loved the balcony though I wish it had a small table. Staff were kind and helpful. We were luckily able to check in a little early and the staff had great communication about the whole process. CONS For the price of the room, I was honestly expecting a bit more. The amenities were a bit lacking. There was no mini fridge, cheap toiletries, scratchy towels, and just two tiny water bottles. Also no ice machine, but that was clearly communicated and not that big of a deal. Our room also didn't really have curtains. There were only shades that let in a ton of light and we learned you could see into the room with them drawn from the outside. Not a ton of privacy. Staff did come and tack up some tablecloths. The hotel advertised an app but when I tried downloading it, it was nowhere to be found.

Outdoor rooftop hot tub that is open in the winter makes a fun experience! I have gone to Hotel Crosby for a staycation at least 4 times and will continue. Especially when the winter feels too heavy, a rooftop hot tub with little bonfires can go a long way. Tip: Take Monday off and stay Sunday-Monday overnight for a cheaper rate and less people. 1 night staycation? Yes. You work hard and deserve even a quicky. Ive also stayed here in the fall and it is really fun to bar hop through Stillwater and walk back without having to worry about transportation. The decor is modern and warm with a lot of character - esp the funny bathroom wallpaper depicting old timey photographs of funny people. I used to go to hotel hewing downtown Minneapolis for quick staycations, but Crosby has a similar vibe and is so much easier with the free ramp parking (behind the hotel). Minneapolis can be a load to get settled (stressy paid parking smaller rooms etc) Stillwater a breeze. Favorites: walk down the street to the velveteen rabbit speakeasy and candy store for a special treat. Walking the trail along the river is a no brainer. The matchsticks restaurant that is part of the hotel is nice if you do not want to walk (like in winter when it is quiet and less is open in Stillwater at night, so this is a nice option to stay put). Matchsticks is swanky and the food menu has fun tapa options. Like delicious mushrooms. Service has never been bad. The lobby has a HUGE movie like screen if you want to watch a game. Bonus: stop at 'just for me spa (5 min drive) and go for a quick salt cave session on your way out. Cheap enough and if you are going your first time they have a discount.

Hotel Crosby has become our go-to spot in Stillwater for a staycation. The hotel itself is fairly modern, albeit it with a pretty eclectic decor. A number of rooms have patios, beds/linens are comfortable and we haven't found it to be too noisy. Free parking in the nearby parking garage is also a nice perk for this part of Stillwater. Everything along the main drag in Stillwater is walkable, but if you don't feel like going out, the attached restaurant (Matchsticks) has been enjoyable on multiple visits. Staff have always been very friendly, it's priced reasonably for the area given the amenities and the convenience is tough to beat.

One of the best places to stay in downtown Stillwater! Pull your car up into the valet spot and walk right into the hotel lobby and get checked in! Our front desk gentleman was outstanding! We celebrated 25 years anniversary and chose the Crosby because of its outstanding Decour, great food and friendly staff! This place did not disappoint! Once you check in you can either use the valet service or simply park your car in the free parking behind the hotel which was very easy to get to and parking there was free when you choose to do it yourself! When we arrive in the room we found a bottle of wine with a card written by the hotel staff congratulating us under 25 years of marriage! They did that to give us a great guest experience and was done out of their own kindness which I thought was such a nice surprise! We got a room with the balcony overlooking the back of the hotel which was perfect. It's quiet and you can look down upon the nice patio vibes behind the hotel which is perfect for relaxing, having a drink or simply conversing with family or friends. After you check in and get settled take a walk down on the main street of Stillwater and window shop or grab some food is all of the great restaurants and shopping are within walking distance of the hotel. We had dinner at the Met stick which is connected to the hotel which was a great place. The look of the hotel matches the look of the restaurant attach witches a modern rustic feel throughout. Our waiter was full of smiles and was eager to serve us which was a nice change compared to other restaurants I've been to recently. When you're in the restaurant, the matchstick, order the deep fried cauliflower as an appetizer While you are perusing the menu. And while you're at it order one of their many craft cocktails as they are intentional with their menu and their bartender is one great mixologist ("Drink With the Stars" was a personal favorite). We ordered the Wagyu Beef and it absolutely didn't disappoint! Finish your meal with an order of beignets...you can't order just one plate because they are absolutely addictive! The hotel was definitely clean and up-to-date and was the perfect place for us to stay. The only reason I gave it a four-star review is that the rooftop hot tub looked dirty and the rooftop in general was rundown. The Lounge chairs on the rooftop deck chairs were frayed, worn out with the stuffing coming out of the cushions, etc. I love a good rooftop pool/hot tub, etc but this was disappointing as it simply wasn't kept up. But I will be back!

It's indeed a nice hotel. However the hard bed is enough for me to not stay again. Had a 2-night stay, and my back (as well as my boyfriends) was aching. Here's a snapshot of my experience: HOTEL - staff was kind and welcoming. - free parking in the ramp around corner (park on the main level). - lobby space is shared with Matchstick restaurant, creating active/ tight area. - has a fire pit in the back, as well as on the rooftop where the hot tub is. - if needed, they can provide a mini fridge. It doesn't hold much (not even a 2-ltr soda), but it's an option. -no fitness room, but there's a room labeled as such (looks like boardroom) ROOM -our's had a balcony, which we didn't use due to frigid temps, but I bet it's perfect in better weather. -very spacious, big bathroom, and no closets (Just hooks). - while yes there's a mattress pad, it doesn't do much ...the bed was hard. Told the gal at the front desk (who asked about our stay) and her response was "they're not made for bouncing"..... huh??? That said, given the cost per night I expected a little more umph in style, amenities, and comfort, but overall it was just okay.

Absolutely beautiful hotel. Great location, great ambiance and great food. Love the fire pit on the roof! The bar and restaurant was great too. We all said we'd come back. Walkable to everything downtown! We did all agree a mini fridge would of been helpful. Really surprised there wasn't one.

I can't review a business that won't answer the phone or provide for reservations online. I tried booking by phone and was referred to another hotel far away. I give up.

What a great hotel in such a great town. Fell in love with Stillwater. The room was comfy and brought up an small fridge for us to keep things cold. They have a great bar and rooftop pool.

My previous experience was exceptional, thanks to your kind and welcoming staff. Their warmth and professionalism made my stay truly memorable, and I am looking forward to another delightful experience at your esteemed hotel.

We love Hotel Crosby! We stayed here for our wedding anniversary. Amazing service and very kind people. Hot tub on the roof was fun! (did look a little dirty though). We got chocolate covered strawberries as an add on and they were delicious! Cold and perfectly tasty. Also Match Stick is always fun to hit up when we're here and it's so good! The only sad thing is the price is SO high just for one night so we will only stay here for very special occasions.

I stayed at Hotel Crosby for two nights during my wedding weekend and had a great experience. My wife and I opted for a king suite and were given the room overlooking the main street in Stillwater. There was lots of natural light, great for pictures. The room was HUGE and comfortably accommodated about six people while we got ready the morning-of. There was plenty of seating options including an L-shaped couch, two accent chairs, and a bench that we pulled out of the bedroom. The night before our wedding we went to bed around midnight and the bar downstairs (Matchstick) was still playing music and entertaining guests. We could hear it from our room but didn't have any issues getting to sleep because the bed was so comfy. The night of our wedding we ended up hanging out at the bar and then sitting around the firepit in back. The only thing I wish we would've had was a mini fridge but it wasn't a deal-breaker.

Loved the atmosphere here! Just a great place to meet friends for dinner drinks. The bar is impressive with an extensive whiskey list. They have drink specials that are a great value. And the drinks are very good, not shy with the alcohol. We didn't eat anyy foood, but I'll be back to try something. There are many cozy seating spots, plus an outdoor patio in summer months. Just a great place to stop for dinner or an after dinner drink.

Gross. Black bugs in and on my bed. Room 305. The initial offer was to bring up new sheets. Uhm, no. Not staying in this room-despite the fact that is 1 am. Shower was dirty too. I did move to another room (also two measly hangers, no 'fridge, and: a dirty shower. (Pics) I was very clear I wanted to speak to the Manager Monday night during the move to a different room, said it when I (mercifully checked out Tuesday am), even called back Wednesday. No Manager call. Wow. How come people don't realize you might not post and tell the truth if they just called and dealt with the truth? This hotel is on the surface cute. Dirty, buggy, horribly managed. I'll not stay here again.

Excellent Service, Great Food, One of the Best Bourbon Bars I have been in! Fantastic Location in Downtown Stillwater

This review is for Matchsticks restaurant in the Hotel Crosby. I've visited twice. The ambiance here is really nice. Warm, woodsy, contemporary but comfortable, very appropriate for the St. Croix Valley. They offer a variety of seating: booths, tables, and communal high tops. On my first visit I sat at a table and noticed something weird: Either the chairs are too short or the tables are too tall. I felt like a toddler, my chin barely clearing the tabletop. And I'm not a small person. On my second visit I sat at one of the long high-tops. Stools were comfortable and the appropriate height for dignified eating. Next time I want to try a booth. They specialize in small plates. In my two visits there, dining companions and I have ordered these items: beets and yogurt; brussels sprouts; wedge salad; risotto; sausage plate; eclairs. They will tell you, they just bring things out in the order they get done in the kitchen, so when you order two things that would go well together...they might not appear together. On one of my visits, my dining companion and I ordered a sausage plate and a risotto to share. The risotto came out almost immediately and was getting cold by the time its ideal accompaniment, the sausage, showed up. Then the salad appeared. Normally I like my salad at the beginning of a meal but we just set it aside and finished with it. My overall take is that they can't resist using their smoker, and many of the dishes feature smoked something-or-other. Stuff was tasty but I'd like them to dial it back a little...you can get smoked out if you're not vigilant about what you order. The sausage was smoked. The wedge salad featured smoked tomatoes. The brussels sprouts were smoked. That said, here's what I thought of the individual dishes. Wedge Salad--generous portion, three big iceberg wedges topped with plenty of tangy blue cheese crumbles and dressing, smoky bacon cooked just right, and smoked tomato pieces. This was so good I ordered it both times. The first time the tomatoes were pretty, pretty smoky. Second time it was more subtle, and I liked it even better. Beets and yogurt--smallish portion but bursting with flavor, including something citrus-y. Brussels sprouts--Big, satisfying portion, roasted to caramelized perfection, very tasty. We ate it all. Sausage plate--smoky, smoky wild boar and elk sausage served with grainy mustard and some kind of berry preserves. Both of us preferred the boar and mustard. The elk sausage was a little dry and the preserves didn't really make up for it. Corn risotto--I'm a risotto snob and rarely order it out, but this was novel and cooked well, with whole kernels of corn adding sweetness and crunch, a nice contrast to the creamy rice. Too bad they brought it out so much earlier than the rest of the food. As a standalone dish, it's wonderful. Chocolate eclairs from the dessert menu--meh. Companion and I each took one bite and sent the rest home for her teenage son to finish. Creme anglais inside was the best part, but the whole thing was chilly and unappealing. Seemed like it had been thawed out and wasn't quite ready for prime time. One thing we didn't eat was bread...because unless you get something like bruschetta, they don't offer it. I wish they did, especially with the salad. The place is brand new, and I liked the atmosphere, food, and prices enough that I look forward to going back. I'm not a drinker, so for food alone each meal set me back about $25 with tax and tip, a good value.

Hotel Crosby in Downtown Stillwater is top notch! It is by far one of the cleanest hotels I have ever been too. The cute boutique-ness of this small-ish hotel fits in perfectly for Stillwater. I have stayed here 3 times now all for different occasions. The first time was right away when they had a small soft opening. Then I had my bachelorette party here and had two rooms (one was a suite with kitchen and other was a suite without a kitchen) and most recent for a friends birthday party. Each room has had a different vibe to it. The rooms have soft sheets and comfortable pillows. Of the suites I have stayed in they offer some type of seating arrangement whether that be a couch or chair type seating. Quality furniture throughout and nice decor on the walls. During my bachelorette party we had access to a small party room on the roof area near the outdoor hot tub. Don't forget to bring your swimsuit as there is a small hot tub/pool on the roof. Also a rooftop patio to relax on. The staff at Hotel Crosby has been very accommodating to any requests. The hotel does not have ice machines and you will need to call down to the lobby if you need a bucket of ice. Seems more cleanly this way. The rooms do not have phones however everyone has a cell phone these days so calling to the lobby is not an issue at all. The location of makes for walking around Stillwater and going to the shops so simple. Once you either use valet or park in the ramp behind the hotel you most likely will not need to drive anywhere during your stay. Matchsticks is the restaurant that is down in the lobby area and they also offer a comfortable patio on the main level/street level. The food here is amazing and I highly recommend a spicy margarita. You will not be disappointed with your stay!

Beautiful hotel lacking in amenities and comfort. No breakfast, no closet.. Just a couple hooks on the wall! See through window shades, glass shower leaking out water onto very slippery tile floor. A lot of little things that did not do this lovely place justice.

Beautiful hotel - great staff, however only giving it two stars as the bed was so incredibly hard and awful (also cheap toilet paper). As new parents we chose to come to this trendy fun hotel for our first night away from our baby to 1) have a fun night out together (check! Delivered on that) but more importantly 2) have a full uninterrupted night of sleep. And that was just heartbreaking that I slept worse then I do with an infant waking every 2-3 hours and also have a sore back. Please please hotel either upgrade your mattresses to match your price and the luxury you are putting out in your image or invest in some mattresses toppers at the least.

4 stars for aesthetics. 4 stars for comfy beds and comforters. 4 stars for rooftop ambiance. 4 stars for free parking. 4 stars for a great shower. 3 stars for attempting to be minimalistic. However minimalism doesn't mean cutting corners. That'll just lead to poor hospitality. 1 Star for the bugs bugging around the rooftop ambiance and diving into our drinks and the hot tub. A definite wine-no. 1 Star For no mini-fridge or ice machine, but thank you to the front desk who gave us buckets of ice each night. 1 Star For no closet, but thank you for the 2 hangers. 1 Star For the two coffee cups each morning. The four of us were real grateful and very sarcastic before 10am. 1 Star For the mini trash cans. We hope the mini garbage trucks are able to whisk it all away. 1 star For the one bed the teen house keeping crew made. Our mistake for leaving a book and a belt on the bed. Had we known it wouldn't made the cut for bed making we would have removed it. 1 Star For the crack between the door and the bathroom. One crack led to seeing many others. 1 Star For bedroom keys that worked only after the front desk had to give us knew ones every night. ZERO STARS FOR THE T.V. THAT RANDOMLY TURNED ON AT 3AM!! TALK ABOUT TRAUMATIZING. Not one night, but THREE nights! No one needs to be awakened by a tele-evangelist blaring into the silence of your zzzz's telling you to repent for dipping your toes in the buggy hot tub. With every request we made for it to be fixed we were assured someone would take a look at it. They did no looking and no fixing. When we approached the front desk THEY ALREADY KNEW ABOUT THE TV ISSUE!! AND WE WEREN'T the only ones. We ran into a few others throughout the hotel who shared the same tv experience. So we attempted to speak to a manager. Emphasis on attempted. There must have been a hotel management conference they all attended because there wasn't a manager in sight or on site. Stars for feedback, follow up, or financial reparations TBD. Still waiting for manager Alex to call back.

Amazing weekend getaway! This new hotel feels somehow what Stillwater was missing; fun, modern, authentic and convenient! The lobby is beautiful and combines fun outdoor seating with cozy wood indoor decor. Hotel staff is extremely nice and welcoming. We were able to check in early and got a great room in the 3rd floor close to the rooftop! The rooftop is fun during the day and romantic in the night.. with hot tub, fire pit, view of main street and nice seats. The hotel and restaurant is inspired on whisky and all details make you feel at a luxury vacation for a reasonable price! The room is comfortable and modern, a bit noisy but understandable because of the location of the hotel and room. We stayed for their first brunch buffet and it was delicious with bottomless pineapple mimosas! The hotel has great amenities like: free parking, farm to table restaurant with a huge selection of liquors (+700!), Rooftop with hot tub and firepit and outdoor seating. We will definitely come back!!

Oh this is big city operation. BEST shortribs i've ever had and I've been to Franklin's in TX....I suggest he does a masterclass on his technique and recipe. The salmon on plank was just perfectly charred. The sauté carrots, unforgettable. was introduced to the chef..a humble brilliant man. 750 different whiskeys...give yourself at least 3 days so you can try them all! The rooms were gorgeously designed and appointed. both FOH and BOH was a perfect symphony of talent to serve you. The restaurant is a design masterpiece. go stay and eat at this just perfect boutique hotel operation.

We had an AMAZING stay at the Hotel Crosby for our girlfriend's 30th birthday. The decor throughout the hotel and our one bedroom suite was impeccably designed with natural textures, quirky statement features, and just oozed the feeling of coziness mixed with luxury. Additionally, our interaction with the staff was overwhelmingly positive. The front desk person made the whole check-in process so welcoming and easy, and provided great tips on what to check out in the city and made sure to let us know how difficult finding Ubers/Lyfts can be in the city. Thanks to him, I made sure to schedule our Lyft in the evening to ensure we made it to our dinner reservations on time. We've enjoyed our stay at the Hotel Crosby so much that we are planning to come back again when the weather gets warmer to enjoy the rooftop patio and hot tub!

So cool. So many nice touches. I travel a lot and this is not your run of the mill hotel. Checkin was very professional. Food is delicious I don't typically take pictures and send them home but I did this time!

I was instantly swayed by the chic and cozy atmosphere online when I booked. I loved the idea of a hot tub + firepit, a cozy space to have cocktails after dark, and a stylish room. What I didn't anticipate, however, was a total mess of an experience in lack of amenities and professionalism. 1. Unlike most hotels, this hotel doesn't have the necessities. No closet, no mini fridge, no phone to call down to the main lobby, no hooks for towels in the bathroom, and no room service. These are all staples for a typical hotel room and this hotel had none of it. If you want something from the hotel's restaurant, there'll be no menu in the room and you can't have it delivered to your room. Instead, you'll have to walk in whatever attire you're in (we were in our pajamas) to grab menus from the center a busy and chic restaurant. There were glares from other patrons but there was no other way to get to the restaurant to place an order. If you plan on using the hot tub upstairs, you'll be passing by this open restaurant as well to get to the hotel's only elevator, so it's embarrassing and you feel exposed. Looking forward to the hotel's breakfast? Well, don't because they don't serve any! Luckily Stillwater has many options for breakfast, but this is extremely inconvenient for the busy traveler looking for a quick bite in the morning. I have never heard of a hotel not serving breakfast in an in-house restaurant. Don't expect an ice machine either, they don't have one. 2. OUR ROOM HAD BUGS. Yes, bugs. The bathroom had bugs coming from under the shower. It was disgusting. 3. The shower had no hot water. My friend and I both had equally horrible showers under cold water. 4. They give you a password to your room's personal wifi -- handwritten on a piece of construction paper. It was completely undecipherable. We tried decoding it as best we could many different times with no avail. That meant no wifi for us, which was extremely frustrating. 5. The ceiling is paper thin. Whoever was above us was loudly stomping all night long and we could hardly get any sleep because of it. I guessed this was because of the "stylish" high ceilings which provided no sound barrier whatsoever. This proves my point: yes the aesthetics were nice but they were not functional. 6. There's no bathroom door: only a sliding barn door -- which means total lack of privacy. There's a gap in between the barn door and wall so whoever you're with can hear and see you. We had a room with two queen beds so we preferred privacy. We brought the insects issue and no hot water issue to management, only to have $100 taken off the bill. Since it was just a night, I felt we should have been comped the whole night since our experience was so awful. For a $330 a night, we expected more. A lot more. And we were utterly disappointed. This is the worst hotel I have ever stayed at and I don't plan to ever return.

Attractive rustic hotel with excellent restaurant and bar but the rooms are lacking. Pros - great food and pricing, especially the short ribs - large, heavy glasses with nice pour - great staff - large rooms w nice balcony - wonderful rooftop deck w hot tub and fire pit Cons - no closets just four hooks and two hangers - no clock - no phone. Weird calling front desk from your cell - no refrigerator - barn door to bathroom leaving large crack, and noisy. - shower control behind the shower door. Have to get in the shower to operate and experience the cold water before its adjusted - no outlet next to bed so you have to charge phone across the room. When you want to check time you have to get out of bed. Bottom line I might stay again but for a premium hotel I would expect better rooms.

We have eaten here twice, it was good. It is beautiful but very loud and the servers are not that friendly. My father has a cane and kinda handicapped, on our way to the table there was a step down, no warning and he almost did a nose dive! Scary!!!! The hostess should have warned us.

Hotel Crosby was one of my top hotel experiences! The Crosby staff was exceptional. If you're ever in the mood to be treated like an actual customer again this is your spot. The staff went out of their way to make sure we were greeted at every entrance. Loved our stay, well without doubt be back.

I travel constantly with my job and basically live in hotels throughout the country and Hotel Crosby is my absolute favorite hotel above and beyond any other. The perfect mix of fancy and comfort. The staff is extremely nice and accommodating. The manager, John, is really knowledgeable about the history of Stillwater and surrounding areas and will recommend the best places in town. The restaurant in the lobby, Matchstick, is awesome too. They have a great happy hour, delicious food and follows suit with the really cool vibe and decor of the hotel. My girlfriend and I always open our calendars after we leave to figure out when we can make it back next. We have stayed here a total of 8 nights in the past few months and have had a consistently positive experience every single time. In fact...I had business in Bloomington, MN on this trip and decided to stay at Hotel Crosby even tho it's 45min away...well worth it. Hotel Crosby and it's great location in this great little town is a must stay!

I'm staying here tonight and could not be more disappointed. The pounding music (11:20pm)is keeping me awake as there is a huge party going on. We paid $340.00 for tonight and will not be back!!

Beautiful facial decorated hotel in an old building. However, the air quality and likely mold of an old building. Both of us woke up sneezing and congested badly. Other issue is didn't sleep all night. The radiator heat runs like a large power tool and clanks all night. Literally, trying to get peace with pillows over my head. Like others have shared, plumbing is very slow so you definitely know that you are in an old building. Shared this information with 2 front desk employees who simply said...Sorry about that. I didn't get any indication of following up or talking to manager or offering discount because sleeping is an important part of a hotel stay.

I called this hotel well over 6 weeks ago to schedule a room. I booked the presidential suite, and planned an entire weekend around it with a group. One week before our stay, the hotel called me and said that they overbooked and they were cancelling my reservation. No apology and no explanation. They told me that they were having problems with expedia booking online, but I had called and scheduled this with their own staff. I was shocked that there was absolutely no accommodation or any solution to the problem. What if you were staying in town for a wedding??? I would never use this hotel-

Not impressed with this hotel at all. Girls getaway and none of us were happy with the experience: 1. Took 20 minutes to checkout to allow them (took three employees) to figure out how to charge 4 credit cards 2. Our room was not available until 5:00 pm 3. Did not receive a text that our room was ready which was promised 4. Hot tub (NOT A POOL!!!) was dirty 5. Food in restaurant was mediocre at best and none of us got our dishes at the same time and had to wait 10 minutes between main dish and sides 6. Nobody at front desk to answer our questions and even tried calling hotel and no one answered!

Loved this hotel! Staff were friendly, stayed here twice, both times they gave us a free upgrade. Matchstick is a great place to drink/eat. The lobby is cozy and wonderful place to have a cocktail. Rooms were clean, comfortable. Will definitely be staying here when we visit!

I loved this hotel. The atmosphere is trendy and refreshing. We planned on sleeping there and spending our time exploring Stillwater. The location was perfect, and the free parking was a nice change. We arrived early, and our room was ready. The lobby was very inviting, and the bar was unique and well stocked. Our room was perfect! It had a large sitting area, beautiful decor, large windows facing the river, and patio doors that we could open wide to let the breeze flow through. The hotel even has a hot tub on a roof deck with a fire feature. I wouldn't change anything about the hotel. We enjoyed exploring Stillwater, but chose to do less exploring and more time enjoying more time enjoying this unique hotel. We didn't want to leave!! The Hotel Crosby was the highlight of our stay!!!

I was interested in blocking rooms at the Hotel Crosby for my wedding this coming August. After initially contacting the hotel I did not get a response. I called once a week to follow up with initial my request to make a hotel block. It took 3 weeks to be responded to via email. They did not offer any complimentary services to the bride/groom besides a getting ready space. Very poor communication. Very poor service. This was my first choice for my guests to stay but now it is my last choice. I wouldn't want my guest to experience the service I received. We decided to book with another hotel in Stillwater. Did not feel like they valued my business at all. Very disappointed.

I'm going to give it a "Covid 4 stars" because this is pretty much the best a hotel can do during these times. We came here for a 2-night getaway and the hotel was just right. This place is better located centrally than the other boutique hotel in town. Complimentary covered parking was a plus. Spa barely open, make reservations well in advance if available. Workout room was empty. Rooftop was very nice with limited seating. Rooms were very nice, not huge, but tasteful considering amenities these days are scaled back. Super-friendly staff was extremely accommodating with extra towels, buckets of ice, and restaurant recommendations. Front desk guy Johnny did a great job answering questions and providing restaurant suggestions. Front lobby was vibrant, colorful and cozy. We didn't get to try the in-house restaurant because of a storm during which everyone ran inside and wanted to eat. No room service or breakfast at the hotel, but several options if you walk just a short distance.

This review is based on the customer service only. The hotel was comfortable enough and met my expectations. A cautionary word of advice for anyone staying there to make sure to check your bill for accurate charges. I stayed at Hotel Crosby with a group of nine women to celebrate a birthday at the end of February. We reserved four rooms and presented our credit cards at check-in (which was charged immediately) to have each room split between two guests. At dinner I was alerted by my credit card company that several transactions had been made with my card. After obtaining my receipt the next morning, I noticed there were several charges along with credits. The manager on duty, Alex, assured me that I was not overcharged and it appeared like they straightened out my bill. However two weeks later I received my credit card statement and noticed that I had been overcharged by $208.14 in addition to my half amount of $104.07. I wrote the manager and sent a screen shot of my statement. I followed up with a call and asked for a receipt of the credit, which he assured me he had taken care of. No receipt was sent to me and no credit showed up on my statement. A few days later I called and spoke to another manager, Lisa, who also assured me she would take over and handle my issue. I forwarded the three email correspondences I had sent Alex, and she said she'd call me the next day and take care of it. I received no call from her, and I tried two more times to reach her and left messages and received no call back. Ultimately I enlisted the help of my credit card company and they took the charge off my bill for the unwarranted charges. This type of poor service should never happen with a new hotel (or any!) which is trying to build a reputation as a fine hotel. The owner of this hotel perhaps needs to do a better job of training its managers to ensure guests have a wonderful experience and want to return to their hotel. I cannot recommend this hotel to my friends, and hope others will make sure to review their bills and credit statements to avoid a similar experience.

We had a wonderful time celebrating Valentines day at the Crosby. We absolutely loved the front desk service, John and Johnny are awesome employee's. Johnny gave us a great tour and we can't wait to come back, outstanding customer service, great room and great food. Thanks, Marilyn

Beautiful hotel, amazing service! Special shout out to John working the desk, he was the definition of great costumer service. From the lovely staff, to the beautiful room I highly recommend this gem of a hotel!

The hotel has nice rooms and a great restaurant. But our room has a faulty shower door and the shade fell off the window at 11 pm. I wrote to the manager about the issues and never got a response. For almost $300 a night it was a disappointment.

Very disappointed in their customer service. Some girlfriends and I were to stay here (we had reserved two rooms) for an event we were attending in downtown Stillwater. 2 days before we were scheduled to arrive a woman called stating they did not get their C.O. and couldn't have any guests. She apologized for the inconvenience and told me she would mail me a voucher for a free stay. After multiple calls to the Manager its 5 months later and I still have yet to see those promised vouchers.

If I could give less than 1 star I would. A few friends and I met for lunch. They were vacuuming making it difficult to carry on a conversation. Also they repaired the tabletop right next to us. Drilling. Flipping the table over then one of the workers sticking his fingers in the water glasses to reset the table. Our sever had little knowledge of the menu and when she did check with the chef if an item could be grilled instead of fried she returned stating that the chef " refused" to prepare the dish other than fried. This was a weekday and we were the only patrons in the restaurant. Our food took close to 45 minutes to be served, mind you there were 4 of us. A request for mustard was made for a burger and was charged $3 for a tablespoon. I work in food service industry and find this totally unacceptable.

I just don't know what to say. I want to give it more stars, but being "hip and trendy" does not cover barely adequate service. Came for weekend with my nieces, 3 women, no hair dryer. The first one that gave us didnt work. Three people.in a room, 2 coffee cups. All that sort of thing. Had to chase down housekeeping Friday and Saturday to clean our room. Had to go out in hallway at 2 A.M. to ask bar waitress and security to stop talking so we can sleep. Our "patio" overlooks back door to bar so we could listen to them drop empty beer barrels on ground during middle of night and listen to bar staff smoke and talk for an hour. Loved having shades people could see through on our patio, so I guess we expect folks to change in the bathroom. On the surface it looks like it should be 4 star hotel, having stayed there, I generously give it 3. Understaffed? Too busy? None of these are my problem. I have no desire to keep chasing down staff to to fix TV, light, or anything else in room that doesn't work. Sigh. I wanted to give it better review, their fault I couldn't

We thoroughly enjoyed our stay at Hotel Crosby. The rooms are beautifully designed, and the staff was incredibly kind and friendly. We had a mother/daughter/granddaughter night in Stillwater and loved the walkability of the location. The hotel was a little loud right before quiet hours, but things settled down right on time. We slept well and will stay again!

This is a brand new, beautiful hotel in a great spot on Main St in downtown Stillwater. There are a lot of pros for this place and a few cons. This place is very tech friendly, they have an app to check in, check out and each room has its own wifi - that's very unique and nice to have. There is a free covered garage behind the hotel - you can pay for valet if you'd like. They spared no expense decorating the place - the hallways are the most unique I've seen in a long time. It's very cozy, dark, bourbon barrel inspired place. Some cons: the black "shade" for a curtain is not going to cut it - need to block out street lights. The wooden barn door for the bathroom doesn't bother me - it does bother me that there's not a handle on the other side so you can open it easily. You can hear every word from every person in the hallway, in your room, etc. There are no closets and no phones, which isn't a dealbreaker for me. We did ask for bathrobes and they were the thinnest, shortest things ever, so don't bother. There is a rooftop hot tub that is open year round - I'm sure it will be a zoo during the busy season. In the lobby, there is a restaurant called Matchsticks. We could never get a spot at the bar since the place was packed with locals trying the place. It serves tapas and you might have to sit with other folks at a table. They have over 750+ whiskeys and a tasting area as well. We never got to eat there and they do not do breakfast room service. The front desk told us to go to a restaurant down Main St for breakfast. it seems kind of a waste to have a full service restaurant and not offer guests breakfast, encouraging us to leave and spend our money down the road. We needed a light fixed in our room and they came to fix it immediately. Everyone at the front desk was very friendly and helpful. I would rate this place higher but the price point just seemed a little too high for the off season. In the summer, it might be justified because they have amenities such as free bicycles, spa, boat rentals. I would like to stay here again, just not for $250.

They don't even clean your room ours wasn't clean even when we got there. There food is gross and it took them forever to give us some water. Over all I regret paying $250 a night

Had a group of 9 ladies stay for a bachelorette weekend and not only were the rooms stylish and spacious, the staff was super accommodating!! Staff went above and beyond to ensure that we had all the ice, towels, sheets, and fun possible! 5 stars!