Hotel Crystal

I stayed here with my daughter, and we were welcomed from the moment we walked through the door. We were allowed to check in two hours early, which is never expected but always appreciated, especially when traveling by train. The hotel is well located, was quiet, and the breakfast was simple but good.

We had a very pleasant stay at the hotel. Our room was spacious. The shower pressure was great & a comfortable bed. The staff were friendly & always available to provide assistance or advice.

Decent hotel, good food — but beware of rude staff! I recently stayed at this hotel and while the overall property was good — clean rooms, tasty food, and a convenient location near the railway station — my experience was completely ruined by the behaviour of one of the day staff members. A particular lady at the front desk was extremely rude and resentful throughout my stay. Basic courtesies and politeness were missing. Even simple things like asking for a cup or were met with sarcastic comments and visible resentment. We were taken aback with the treatment. It felt like guests were an inconvenience to her. It’s really disappointing because the hotel itself is nice and the rest of the team seemed decent, but one unpleasant person can ruin the vibe of an entire stay. This hotel is expensive, also charges deposit money as a bomb, we expected basic courtesy. A hotel’s biggest asset is its staff — no matter how good the food or location is, disrespectful behaviour kills the experience. Good food and location can’t make up for unprofessional behaviour. I hope they fix this soon — otherwise, it’s just not worth the money or the stress. Management seriously needs to train their staff in hospitality basics. Think twice before booking — you deserve better service for what you pay!

I was pleasantly surprised by this hotel. Yes it it is a more budget offering than we are used to (because hotels are so expensive in Switzerland) but it was very pleasant. Clean and very large rooms, clean towels and bedding, excellent hospitality, tasty and fresh breakfast. We would stay here again if visiting Interlaken.

Hotel Crystal is a great little place to stay. Location is centrally located and easy to get into and out of if using a car. Rooms were quiet and easy to move around in. If you do go, it is a 15 minute walk to a great fondue place (Fondue Villa and Garden) that we happened to find and were happy it was so close!

Great hotel handy to train station. Staff very helpful. Good sized room easy check in. Well maintained property. Plan to return soon.

Hotel is surely above the 3.9 as shown in the reviews. We had a wonderful stay here and it's perfect if you are looking for a place with great connectivity. There are many restaurants and shops nearby + the interlaken west bus and railway stations are 5 min away by walk. The breakfast is also nice with some variety. The best part of the stay- The kind and helpful staff who always make you feel comfortable. Highly recommend if you are looking for a stay that is comfortable with all basic facilities. Since the building itself is old there might be some constraints but I believe they do not hide this stuff and promise anything beyond what they are really about.

Great place to stay. Very friendly and helpful staff. Large clean rooms with very comfortable blankets and pillows. Easy walking distance from Interlaken West train station. They allowed us to keepnluggage there as arrived early, which is so nice. The breakfast staff are the sweetest! The breakfast is amazing and fills you up for the day! With everything so expensive, it is nice to have such a great way to start the day! The cappuccino was amazing!!