Kathryn H.
Google
An excellent hotel with a great team. We have stayed here on a few occasions now, this recent trip we went back and forth while travelling to other areas in Chile, as it’s a great location in Santiago to stay in. Our plans changed during this time and the team were incredibly helpful and flexible changing dates for rooms, transfers, etc.
The staff are welcoming, helpful and professional - from the hotel porters (Pablo, Alexander) to the reception team, and restaurant/bar staff. They also have a transfer service available for airport or other locations (at a cost, we found it was more cost efficient to book direct with the hotel than use a third party or travel agent in the UK for transfers). The drivers were extremely reliable and professional, both Carlos and Francisco were excellent.
The area is great, with a range of restaurants, bars, cafes, etc nearby, and very safe. The hotel is modern, with good facilities, clean and spacious rooms, comfortable beds and good showers.