Hôtel D Strasbourg

We were quite disappointed by our stay at Hotel D. We had reserved an Executive Suite and were surprised to find that the elevator didn’t serve the top floor, where our room was located. Having to carry our luggage up the last flight of stairs wasn’t a major issue, but it was inconvenient and unexpected. The room itself looked nice at first glance, but we quickly encountered several maintenance problems. Filling the bathtub took almost 30 minutes due to extremely low water pressure, and the handheld shower head didn’t work at all. The bathroom had two sinks, which seemed convenient until we discovered that one leaked: water drained directly into the drawer below and then onto the floor. We reported these issues to the front desk. Breakfast was another disappointment. The breakfast room is quite small when the hotel is busy. The scrambled eggs were inedible, seemingly some kind of reheated egg mixture. Even the croissants were poor, which is rare in France, and the coffee had a stale, unpleasant taste, so we switched to tea. What made the experience worse was the lack of any gesture of goodwill from the hotel, despite the serious maintenance issues we reported. We weren’t offered a discount or even a bottle of water as an apology. Overall, our stay fell far short of expectations for a hotel of this level.

Lovely hotel, perfectly positioned for exploring Strasbourg, if a little tricky to find in the first instance. It might be worth the hotel giving specific instructions such as the name of the restaurant on the corner of the road the hotel is located in? ||The hotel was stylish and clean with comfy beds. We were a little disappointed that there was no kettle or tea in the room (there was a coffee machine) and we Brits love a cup of tea! However when reception called to ask if everything was ok, I mentioned the kettle and Tomas arrived directly with one and done tea. Tomas and the rest of the staff we encountered were very kind and helpful.

Very nice and ready to support employees! From the Reception till the cleaning ladies. Congratulations, it is not easy to find ways to keep the team motivated. Everything is small but very clean and modern. The spacious parking place right next to the hotel is a very big plus.

They gave us a room on the top floor, saying it was the best in its category. However, you have to climb stairs because the elevator doesn’t reach that level, and the space is reduced due to the sloping roof. I wouldn’t recommend choosing these rooms. We also booked parking, but the spaces are extremely narrow. As for breakfast, it could be much better. it’s definitely not up to the standard of a 4-star hotel.

I had a great experience at Hotel D. The room was very big and clean, the staff was very friendly and the breakfast was varied and tasty. The location of the hotel is also very good, a few minutes from the center but in a quiet area. I highly recommend it.

We enjoyed Hotel D during our stay in Strasbourg. Great service, nice personnel, and clean rooms. Breakfast was excellent, with nice selection of local food, neat space and very friendly host Marcela. She was so attentive and friendly with us and my kids that when we left, kids kept asking to see her. I’ve never seen such kindness, attention and care at any other hotel. She went above and beyond to make our stay memorable!

Everything was more than adequate for a hotel at this price point. But when we are attended to with exceptional care, I like to recognize good service. The breakfast server was Marcella and she made sure we knew all the wonderful local elements on the breakfast buffet, from the exceptional yogurt to the bread originating from the 1600s to the various cheeses and tomato relish. She was lovely and very helpful despite our language barrier. Kudos to Tomas who was asked to translate….not always opportune.

Excepting a qualitative breakfast, this hotel has simply nothing of what you can expect from 4⭐: no attention to details, bad concept of room facilities (small surface, repartition of the switches for light makes non sense, the TV emplacement is bad, a "cosy" corner to watch TV too small for 2, where you also have a bad position to see the TV, separated toilets where you can't wash your hands), ordinary deco, arrogant reception staff... It was clean at least, but the overall experience barely get the level of a 3⭐