Hotel Danmark - By Brøchner Hotels

All met our expectations. Staff were very friendly and nothing was too much trouble. Facilities were great. Breakfast was fabulous. Plenty of choice and all organic.Room was comfy & airy. Plus the noise was minimal… once the windows was shut you could barely hear the noise of the city outside. We stayed in a Suite and the All inclusive bar was a great bonus. Wine Hour was also very well used by our friends who were staying with us, but not in a Suite. Plus the rooftop bar had great views to enjoy your drinks. Great watching the activities at Tivoli from there. Location was very central and we used a city pass to get around using the metro and buses and was well worth the money.

The Hotel has NO AIR CONDITIONING and must be on one of the noisiest street corners in Europe, so it's impossible to sleep with the windows open. If there is a hint that there might be warm weather when you'll be there, find an alternative hotel either in a quiet location or one which has air conditioning.||The hotel has some very positive points. The simple organic breakfast was delicious, with lovely food and great staff. The internet is fast. The welcome screen on the TV must be one of the the best I've seen. There's a complimentary 'wine hour' in the early evening and a 'nightcap hour' at 10pm. If you're able to close the (triple glazed) bedroom windows, they really do shut-out the noise (but they also cut off all oxygen into the room as there is no other fresh-air supply). The curtains kept the bedroom very dark.||Aside from the feeling of sleeping in an oven, there are other downsides... The beds are as hard as rock. Our reasonably-sized room didn't have a desk, table or similar. The hotel is a combination of two or three buildings, with individual floors across multiple levels. We managed, but for older travelers negotiating the short, steep, steps between levels would be difficult with suitcases, especially as the handrails were either missing or poorly positioned. The carpet outside the lift looked like it hadn't been cleaned since the hotel first opened.||Overall, I don't think we could be persuaded back - even in the winter.

Nice hotel with helpful, friendly staff. Short walk to Tivoli gardens, shops and restaurants. Room was average size. Found sink in room a bit strange and bed frame was odd, making the space feel smaller. Liked the balcony but pillows on bed were too soft. Breakfast was lovely, good selection. Free wine at happy hour and free night cap were an added bonus. Copenhagen is a great place to visit but watch out for all the bikes!

The hotel is located in a great location, and the people working there are very nice/helpful. The hotel itself is very clean very chic. However, the rooms are incredibly small. I don’t mind staying in a small hotel room, but the price for which they charge for the room is quite high. Same for the breakfast, the breakfast was good, but again, charged way too much.

I cannot fault this hotel. So glad I chose it! The staff were great. The venue itself was fantastic, beds very comfy, room and shower etc super clean. Happy hour for wine, then later on, a nightcap at the bar. No pressure to leave once checked out the next day, staff were happy for us to work on our laptops in the ground floor area until lunchtime, and stored our luggage until we needed to come back for it. The breakfast here is exceptional, the quality and variety of the breakfast provided was outstanding, one of the main reasons for choosing this hotel, and it did not disappoint. pity We didn't use the roof terrace in the end sadly.

Excellent location, personnel, service and fantastic breakfast. The facilities are quite narrow and dark with a lot of stairs and steps, why I would say the hotel is best suited for younger people without small kids.

Great location - walkable to the canal restaurants and shopping but also close to the brilliant Tivoli gardens. Shirt hotel transfer too. Really friendly staff. Lovely roof top terrace.

Charming Stay with a Thoughtful Welcome We enjoyed our time at Hotel Danmark. The location is ideal and the overall atmosphere is stylish and inviting. An early check-in was kindly offered which was a lovely start to our stay. However, the room we were given was quite small, especially considering the high rate and breakfast wasn’t included. While the design is appealing, the value could be better aligned with the price. Still, the experience had its charm, and we appreciated the thoughtful touches.

Beware of Hotel Danmark not honoring your guaranteed reservation. I had reservations, paid for in advance, for a Sunday. The reservation was for 3 days. Due to flight delays, I was not able to arrive on that day. I contacted the hotel via phone, and was told no problem that they would see me the next day. I had additional flight problems the next day. Again, I contacted the hotel via phone. There was no answer and the automated message told me to email. I emailed them, letting them know there was an additional delay and expected to arrive on the last day of my paid for reservation. As I am getting on my flight, the hotel emails me back stating they had sold my room and I needed to find other accommodations. I told them I understood that I would not be refunded for the days missed as it was a guaranteed/paid for in advance reservation, but expected the room for the last night as I had kept them informed each step of the way what was happening. I get to my layover to find an email stating that my reservation is no longer valid and that I need to book a new reservation. They told me their sister property had room and I could pay a second time for a room with them. They claimed I had not contacted them the first day. Even after I provided phone logs showing I had contacted them, they refused to honor my reservation. They eventually refunded my last night, but never apologized and showed zero interest in helping me. I had to book another hotel, during a layover, so I had a place to stay when I arrived to the city in a few hours. Luckily one of their competitors had rooms and I had zero problems with their competitors. I highly recommend NOT booking with Hotel Danmark because of these issues. I have never had this type of issue with any hotel chain before this. Book somewhere else if you want to have a room when you arrive.

Location 10/10, friendly staff. Breakfast was amazing. Suitable for vegans. If you order tea, they bring you good quality strewn tea. I really enjoyed the bed, which feels like heaven. I haven't slept this good for a long time. There are only two things I didn't like. Firstly there was awkward shower (there was literally lake on the floor all over bathroom). And secondly I'm not sure if the chambermaid did anything.

8/5/17 Cute boutique hotel in the center of town. Rooms are tiny and have no air conditioning but they are newly designed and clean. Staff are friendly and helpful but can get overwhelmed when too many people approach at the same time. Check in is at the bar which can be great and also busy at the same time Free wine hour 5p-6p is a nice way to relax, enjoy the quaint hotel and people watch Breakfast is organic and served in the lovely courtyard or indoors. Overall I had an enjoyable and comfortable stay at Hotel Danmark.

I really wanted to like Hotel Danmark. The design is beautiful and staff is really friendly. When we checked in, we inquired about breakfast which was supposed to come with our room. The person checking us in said they did not see that on our room. Since we were eager to get settled in and eat (it was a long plane ride), I said I would come back later to figure it out. I showed the woman at the front our confirmation emails which clearly showed our room type and breakfast. Not only did we have breakfast included, but we were supposed to be in a suite, which they did not place us in. Since we were already unpacked and settled in, I told her the room size didn't even matter at this point, but breakfast was an important factor. She didn't care at all about the discrepancy. She smiled as she said, "I'm so sorry, but there's nothing I can do. I can charge your for breakfast." Excuse me? Charge us again for something that's already included? Not to mention that you aren't the least bit concerned that we aren't getting anything we paid for? Not to mention, on our first day we had a Privacy sign hung on our door. When we noticed the cleaning staff in the hall, we mentioned this to them and asked if we needed shampoo later, if we could ask for it. She said we could ask for it anytime. When we came back from our day out, our room was totally cleaned. Our privacy sign was completely dismissed. Not okay. This hotel wasn't cheap to begin with--and were staying here 6 nights in the wrong room, with zero amenities. Do NOT STAY HERE. Go with a hotel that follows through on what you pay for. You'd be disappointed to arrive here and have them dismiss your needs.

Worst hotel I've ever stayed at for the price! No A/C not clean small terrible room and expensive

In January 2020, we made reservations to stay two nights at this hotel in June 2020. Sitting here in May in the midst of COVID-19 restrictions, Denmark has closed its borders and flights from the US aren't available, so obviously our trip will not happen. It's neither the hotel's fault nor ours, so we asked for future credit, not a refund. The hotel refused to credit us for a future trip when Denmark might actually welcome tourists. If you're booking for a future trip to Copenhagen, look for a more customer-friendly establishment.

Nice place. Close to everything. Fairly cheap. That being said, the fact that they advertise free wifi for hotel guests and that it then turns out it's only for one device is simply ridiculous!! You can, of course, buy access for more devices for an additional charge... Room cleaning was good on our first day here but on our second day here only one half of our bed was made and we didn't get a new sanitary bag for the bathroom (there is no trash can). I'm always disappointed when there's no fridge in a hotel room, as I enjoy a cold beverage. We didn't try the food so no comments on that.

Hospitality is a word the owners don't understand. With travel restricted to Copenhagen, I asked politely if they would credit a paid for and planned future visit. A resounding NO was all I got. A second request for at least a partial credit was totally ignored. I can not believe they would have any travelers best interest at heart since honoring my request would have cost them nothing.

This is a really well kept Hotel near Copenhagen's City Center, Main Train Station, Stroget (Copenhagen's famous walking street) and Tivoli. As it is with most Hotels in Denmark the rooms are quite small but all you really need is a comfortable bed while traveling, and the beds are amazingly comfortable! Because it is so close to the clock tower at the City Hall you can hear the bells ring at every quarter hour. The staff is always very friendly and they have a great breakfast. I've stayed here several times and will come back again on my next trip.

I booked and prepaid $550 for this hotel in May for August 29. Unfortunately, there was an error and the reservation turned up for July 29. After repeated contacts with the hotel and attempts to correct the dates, I am still told that there is no change possible. It is obvious that I still need a hotel in Copenhagen in August but no attempt has been made to transfer this for a fee or any other solution. Additionally, there is space available at the hotel for the requested August 20-31 dates. The appalling lack of customer service has given me such a negative experience that I do not want to spend another dollar in Copenhagen. I am going to change my plane ticket and fly straight home.

Great location in the heart of Copenhagen. Very friendly staff that went out of their way to help with a lost luggage issue. The layout was a bit eclectic, being an old building, but with a cozy bar and breakfast options, it was like staying with the relatives (the nice ones).

I have traveled to Copenhagen on business on several occasions the past several years. I have stayed at the Hotel Danmark as well as several other hotels in the area. The facilities available at the Hotel Danmark are not as great as some of its competitors, but the staff and management are by far the most friendly and customer-centric group of people that I have met. The same is true of a similar hotel operated by the same company (Hotel Astoria). Based on the service that I have received, I would stay at this hotel over many of the other hotels in the area.