Hotel Dann Carlton Medellin

This is supposedly a five star hotel. Well, my stay has been terrible! They put me in room 304. Very noisy at night, but finally you fall asleep for a few hours, but at 6 in the morning you start listening to loud conversations in front of your door. Who can possibly think of setting up a beauty parlor or hair salon in the middle of the guest rooms!! They change me at 8:00 to another room. No room has a coffee machine , remember, 5 star hotel!!! I ordered coffee through room service. And guess what, i could not charge it to my room!!! Had to pay cash to the lady that brought a badly prepared cup of colombian coffee Cheapy and few toiletries. A cherry in the top….. no hair dryer!! I will never come back

Tried this 5 star hotel, location was good. AC didn't work, bed not comfortable, they tried to fix AC but still didn't work properly. Not a 5 star hotel. No refunds and moved to Marriot(Incredibly much better). Stayin on US Hotel chains in the future!

As my first time in Medellín, I couldn’t have chosen a better location than Dann Carlton. Its prime location offers easy access to malls and excellent restaurants serving both Paisa and international cuisine. It’s also within walking distance of Provenza, where you’ll find an even greater variety of options to enjoy Medellín’s vibrant nightlife. From the moment you step inside, the Dann Carlton team welcomes you with warm Paisa hospitality. The staff is polite, helpful, and knowledgeable about the surrounding areas, always ready to assist with any questions. The hotel features three different restaurants, including a revolving restaurant with stunning views. The service is impeccable—waiters are always attentive and quick to respond. We tried the Mexican menu, which offered fresh, flavorful dishes. Breakfast includes a variety of traditional Paisa options, such as beans, soup, eggs, arepas, and more. The rooms are incredibly comfortable—the bed practically hugs you, ensuring a restful night’s sleep after a day of exploring and partying. Whether you're visiting as a couple, solo traveler, or for business, Dann Carlton is a fantastic choice for your stay in Medellín.

PROS- beautiful location and convenient for walking. Pretty safe area during the day|-2 decent restaurants in the hotel|-nice spa with a good massage person|-awesome transportation desk with good and friendly people (just check price first as they are double of UBER which works well there)||Cons|-very unfriendly front desk. No smiles and they have a chip on their shoulder||We had an incident on one of our nights with young adults having a party and planning loud music in the room next to us. I called 3 or 4 times to the front desk and they really did not do anything. Finally, it was 11 pm and I was so mad I called down and demanded my room be changed. They came up and moved us to a lower floor (I had pre paid for a higher floor)|Anyway, this only happened to me one other time in a foreign country and the people making the noise were the ones that had to move. Hotel guest should respect and not have parties in the rooms. If you want to do this, go to the bar or a restaurant. You are NOT the only ones in the hotel. Front desk should've called the police and had the noisy guests moved! ||Next time I will book the Marriot or Hampton which is is just down the street in the same vicinity... I was very disappointment with the treatment.

Very disappointing for a five star hotel. The room was very nice with very comfortable bed. We had a suite so dining table and sofa. |But no bathrobes. No hairdryer. No coffee making facility. No drinking water in the room. |Breakfast poor quality buffet. No egg service. |We had a suite so you would expect a little better.

Everything was great. Most of the staff speak some English. ATM on site, 3 free laundry services. Only reason they are getting four stars is because breakfast isn’t that great. It’s lunch food and the same every day. Additionally the gym equipment is terrible, and has a slippery floor.

Just a heads up for people that aren't fluent in spanish. You're better off booking this hotel with a 3rd party. They charged me over 300 usd for the same room I could get for 91 usd using orbitz. Also if you book through the hotel they don't offer refunds. I have stayed here before it's a nice hotel just book through someone like orbitz. The colombian paso can be very confusing.

This has to be the worst 5 ⭐️ hotel around. Avoid like the plague. Truly embarrassing. Here is our experience 1) At checkin: the hostess gave us one keycard for a family of three I asked for another and she said I have to come back tomorrow. First 🚩 To boot you need to leave the card in the entrance pad to power the room. So with one card I have to go down to the lobby the wife is without power. Or I leave the card then I can't come back up to my room since you need the card to operate the elevator. Absolutely brain dead management 2) here is a picture of the toilet in the bathroom. It's a commercial toilet found at airports To operate it you need bend your hand backwards under the old school countertop to operate the old dog. So we just used our feet to reach under and flush the toilet 3) the bathroom is not equipped with a hair dryer. You need to call a number and they bring you one 😐 4) they provide some random no name brand shampoo and body wash No conditioner or lotion envy for one person. Laughable I love Medellin. We stayed at many nice hotels. My amazing wife (Colombian) wanted to impress me with a this classic hotel where celebrities used to stay. I hate talking bad about anything about her city but wow this place is an absolute avoid. Remember the named Dan Carlton and stay away !! If zero star was an option this is well deserved a zero