Hotel Dann Carlton Medellin

We stayed at this hotel in El Poblado for nine nights and overall had a pleasant experience. The location is excellent, with plenty of restaurants, cafés, and markets just a short walk away. The staff were consistently friendly and welcoming, and we especially appreciated the helpfulness of the lobby staff. Our room was spacious and well furnished, with comfortable bedding that made for a good night’s sleep. The bathroom was also generously sized. That said, both the room and bathroom showed some signs of age and could benefit from a bit of renovation. There was a fully stocked mini bar, but there was no complementary tea/coffee or an electric kettle - things I would expect from a similar level hotel. One minor issue we encountered was that we had a connecting room, which we hadn’t requested to change. Unfortunately, one night our neighbor was quite loud, and we had to call reception to resolve it. Breakfast was included in our stay. The offerings were adequate and certainly enough to start the day, but the selection didn’t vary much, so after several days it felt repetitive. Despite a few small drawbacks and lack of some room amenities, our stay was enjoyable and without any major problems. We would consider staying here again.

The hotel staff appears to be very well trained. Very relaxing experience. It is hard to describe the feeling of walking into a hotel or resort and from the time of check-in you can relax because you know it is staffed by well trained team members. Funny part is that NONE of the services, purchases included a tip. As each person in this place deserved one as we appreciated the wonderful service and hospitality. Based on the great quality of service, we assumed that their personnel is well trained and well paid.( we had stayed at the Marriot nearby and automatically a 10% was added no matter what)— |Even though it was very busy at the time of our visit, unknown to us it happened to be a long holiday weekend for the locals.

This hotel is gorgeous. The rooms are a good size and the view of the city from the room is beautiful. Breakfast is included in your stay and they have a good variety of food and beverage options. The staff was very polite and our housekeeper even left us a note welcoming us and wishing us an amazing vacation. I will definitely stay here again.

I recently stayed at the Dann Carlton in Medellín and had mixed feelings about the experience. On the positive side, the beds were comfortable and the room decor was modern. The location is also quite convenient, close to many attractions and restaurants. The staff was polite and helpful throughout my stay.||However, there were several issues that made the stay unpleasant. The bathroom had a persistent and strong smell of urine, likely coming from a floor drain. At times, the odor was overwhelming and made the space feel unhygienic.||Additionally, the hotel was often noisy due to frequent meetings or events being held there, which made it difficult to relax. What concerned me most, though, was the overall environment. I witnessed what appeared to be a very young girl leaving a room with an older man, which raised serious concerns for me as a parent. It made me extremely uncomfortable to be in a place where such situations are seemingly tolerated. I didn’t feel safe or at ease having my young daughter there.||Because of these factors, I wouldn’t choose to stay at this hotel again. While it may suit some travelers, I believe management should take stronger measures to ensure a safe, respectful, and family-friendly environment.

The Dan Carlton Hotel Medellín has the potential to be a truly exceptional destination — the facilities are luxurious, the location is ideal, and the ambiance gives off a high-end, refined vibe. Unfortunately, the service doesn't match the standard one would expect from such a prestigious hotel. From the moment we arrived, we noticed a lack of warmth from the reception staff. Not only were they not welcoming, but at one point, one receptionist was on her phone while attending to us — no smile, no effort to make us feel at home. While breakfast was included in the stay, the service there was equally disappointing. We were told we couldn't have a second cappuccino because the machine "wasn't working" — clearly a tactic to limit guests rather than an actual technical issue. They display Red Bull drinks at the buffet, but if you take one, you’re suddenly told it’s an extra charge — very misleading. Surprisingly, for a hotel of this category located in one of the world's top coffee-producing countries, there was no coffee machine in the room. It’s a small touch that makes a big difference — and its absence felt out of place. That said, there were a few standout individuals who deserve recognition. Santiago and his colleague on the night shift as bell boys were incredibly friendly, professional, and always ready to help. In the dining area, Juan Diego stood out with his kindness and attentive service — a refreshing contrast to the otherwise lackluster staff. Overall, the Dan Carlton looks like a 5-star hotel, but unfortunately, it feels like a 2-star stay when it comes to hospitality. A real shame, because the potential is clearly there. Please don’t reply with a generic automated message — this is honest feedback meant to be taken seriously, not brushed off.

The food was fantastic in all their restaurants. All their staff were great, very attentive, and cordial. The facility is located close to the airport. The rooms are clean and modern. The taxi service at their door can be trusted to charge a fair price.

Excellent Hotel, beautiful Lobby 3 good restaurants ( one of them is an Italian Cuisine on the top floor with a 360 degrees rotation platform), also a Tony Roma Ribs, free buffet breakfast, brand new pillows, mattress, super comfortable and all rooms completely updated, great location, great restaurant, walking distance to a few restaurants like Alambique ( Super great Restaurant), Tulum night Club and 15 minutes' drive to El Tesoro and Santa Fe and more entertainment, great pool and gym, an amazing staff, is my second visit to that Hotel in 4 years and like always everything is excellent, the only negative part is that you can easily hear the noise from the Hallway and if the people next to you are very loud but if you call security they come right away and take care of that problem so either they stop the noise or they have to leave the Hotel by next morning or same night and that is a great thing

Had a great 2 day stay at this hotel. It's close to the city. Walking distance. Service was great. There's a wonderful rooftop rotating restaurant where you have the most beautiful views of Medellin at night.