Hotel Dann Carlton Medellin

We stayed at this hotel in El Poblado for nine nights and overall had a pleasant experience. The location is excellent, with plenty of restaurants, cafés, and markets just a short walk away. The staff were consistently friendly and welcoming, and we especially appreciated the helpfulness of the lobby staff. Our room was spacious and well furnished, with comfortable bedding that made for a good night’s sleep. The bathroom was also generously sized. That said, both the room and bathroom showed some signs of age and could benefit from a bit of renovation. There was a fully stocked mini bar, but there was no complementary tea/coffee or an electric kettle - things I would expect from a similar level hotel. One minor issue we encountered was that we had a connecting room, which we hadn’t requested to change. Unfortunately, one night our neighbor was quite loud, and we had to call reception to resolve it. Breakfast was included in our stay. The offerings were adequate and certainly enough to start the day, but the selection didn’t vary much, so after several days it felt repetitive. Despite a few small drawbacks and lack of some room amenities, our stay was enjoyable and without any major problems. We would consider staying here again.

Amazing beds. Amazing breakfast. Excellent service. This is not Marriott level, but much closer than the majority of hotels in El Poblado / Medellin. I am not afraid to walk around the local area as a single male at night. The Tony Roma's restaurant on the roof that rotates is worth the visit. Very reasonable food and prices when you factor in the beautiful views.

The hotel staff appears to be very well trained. Very relaxing experience. It is hard to describe the feeling of walking into a hotel or resort and from the time of check-in you can relax because you know it is staffed by well trained team members. Funny part is that NONE of the services, purchases included a tip. As each person in this place deserved one as we appreciated the wonderful service and hospitality. Based on the great quality of service, we assumed that their personnel is well trained and well paid.( we had stayed at the Marriot nearby and automatically a 10% was added no matter what)— |Even though it was very busy at the time of our visit, unknown to us it happened to be a long holiday weekend for the locals.

location is great, personal friendly, but: Bed sheets made of artificial polyester, therefore horrible sleep. Alternative sheets (e.g. made of cotton) was not possible. We don't understand the hotel's priorities. There was offered fancy alcohol in shelves, and electrically moving window shades but no proper bed sheets to sleep comfortably. No kettle in room. Breakfast not special. Most of the personal didn't know any English at all. Wifi didn't work in our first room. For doing laundry they charged us 99€, without telling us the exact price before, although I asked them. We could only finish a survey on their tablet at the checkout when leaving good review.

The hotel is beautiful, clean, and has friendly staff. The only negative experience was with a dish I ordered, and my chicken was not fully cooked, and I didn't receive the vegetables offered in the menu. I notified the kitchen, and they didn't replace the dish; they just tried to cook the chicken more, but it was still medium rare, and this time they sent the vegetables. I just gave up and didn't say anything else.

This hotel is gorgeous. The rooms are a good size and the view of the city from the room is beautiful. Breakfast is included in your stay and they have a good variety of food and beverage options. The staff was very polite and our housekeeper even left us a note welcoming us and wishing us an amazing vacation. I will definitely stay here again.

I recently stayed at the Dann Carlton in Medellín and had mixed feelings about the experience. On the positive side, the beds were comfortable and the room decor was modern. The location is also quite convenient, close to many attractions and restaurants. The staff was polite and helpful throughout my stay.||However, there were several issues that made the stay unpleasant. The bathroom had a persistent and strong smell of urine, likely coming from a floor drain. At times, the odor was overwhelming and made the space feel unhygienic.||Additionally, the hotel was often noisy due to frequent meetings or events being held there, which made it difficult to relax. What concerned me most, though, was the overall environment. I witnessed what appeared to be a very young girl leaving a room with an older man, which raised serious concerns for me as a parent. It made me extremely uncomfortable to be in a place where such situations are seemingly tolerated. I didn’t feel safe or at ease having my young daughter there.||Because of these factors, I wouldn’t choose to stay at this hotel again. While it may suit some travelers, I believe management should take stronger measures to ensure a safe, respectful, and family-friendly environment.

The housekeeper LINA was magnificent. We got sick. She give us good advice where the get some medicine. The Minnie Mouse got lost when I took the blanket of the bed because my son did a little accident on it. Minnie was send to the laundry in the blankets. She did her best to get Minnie back for my daughter. So attentive. Thank you LINA .