Hotel Dann Carlton Medellin

It's an ok hotel comfortable and in the middle of El Poblado. The breakfast had an array of healthy items, baked goods and local cuisine. No real cappuccino and it was not included with breakfast. I feel that the land of coffee should have a coffee machine with all the kinds of coffee we usually drink in the mornings.

I chose Hotel Dann Carlton in Medellín because of its prime location in El Poblado, and I have to admit that's one of the few positives. It's conveniently close to restaurants, shopping, and the vibrant areas like Provenza—great for getting around on foot. Unfortunately, the stay went downhill from there. The breakfast buffet was exactly the same every single morning during my week-long stay—no variety at all, which gets boring fast. What really frustrated me was the coffee situation: only instant coffee was included (seriously, in Colombia of all places?), and if you wanted actual brewed coffee or something better, they charged extra. For a supposed 5-star hotel, that's unacceptable and feels like a cheap cost-cutting move. The bathroom sink had a persistent leak from day one. I reported it to housekeeping and front desk multiple times, but it was never fixed—not even a temporary patch. Water just kept dripping constantly, making the whole bathroom floor wet and slippery. Noise was another big issue. The walls are thin, and there were very noisy guests (loud talking, doors slamming, parties in hallways) almost every night. Management didn't seem to do much to control it. On top of that, some of the staff were outright rude—short responses, dismissive attitudes when asking for help, and zero sense of hospitality you'd expect at this price point. This hotel is marketed and priced as a 5-star property, but it felt more like a tired 3-star at best. Dated facilities, poor maintenance, repetitive food, and inconsistent service made it a letdown. I wouldn't stay here again and can't recommend it if you're looking for true luxury or even reliable comfort in Medellín. Location is the only saving grace.

We stayed at this hotel in El Poblado for nine nights and overall had a pleasant experience. The location is excellent, with plenty of restaurants, cafés, and markets just a short walk away. The staff were consistently friendly and welcoming, and we especially appreciated the helpfulness of the lobby staff. Our room was spacious and well furnished, with comfortable bedding that made for a good night’s sleep. The bathroom was also generously sized. That said, both the room and bathroom showed some signs of age and could benefit from a bit of renovation. There was a fully stocked mini bar, but there was no complementary tea/coffee or an electric kettle - things I would expect from a similar level hotel. One minor issue we encountered was that we had a connecting room, which we hadn’t requested to change. Unfortunately, one night our neighbor was quite loud, and we had to call reception to resolve it. Breakfast was included in our stay. The offerings were adequate and certainly enough to start the day, but the selection didn’t vary much, so after several days it felt repetitive. Despite a few small drawbacks and lack of some room amenities, our stay was enjoyable and without any major problems. We would consider staying here again.

First. There is NOOOOO FREE water here. You have to pay for it all. Not even 1 bottle of water free. Heck the Hilton and Hyatt offer free water. Okay now the rooms. The beds are VERY comfy and pillows too. Rooms are clean. There is lots of places to eat around! Easy Google Maps. The food at the hotel is over priced and it’s OKAY. Breakfast was OKAY. The gym is nice and pool is warm and clean. The area is safe just don’t walk deep into the forest next to us. Did find some type of mold or old paint as seen in the images. Still shocked that there was no free bottle water. Also if you book with Expedia expect some weird email that there was a charge. Staff is alight, bell hop guys are very helpful and so are the cleaners.

Amazing beds. Amazing breakfast. Excellent service. This is not Marriott level, but much closer than the majority of hotels in El Poblado / Medellin. I am not afraid to walk around the local area as a single male at night. The Tony Roma's restaurant on the roof that rotates is worth the visit. Very reasonable food and prices when you factor in the beautiful views.

Extremely serious experience – lost belongings, poor hygiene, and no accountability This was the first time I stayed at this hotel. Every year when I travel to Colombia with my family, I always stay at a different hotel, but this time I decided to change and try this one. It was, without question, the worst decision I could have made. After checking out, valuable personal belongings went missing, including designer jewelry stored inside the in-room safe, as well as other items left clearly visible in the room. When I reported this immediately, the hotel responded that the items were “not found or reported” and therefore they take no responsibility whatsoever. It is completely unacceptable that items kept in a hotel safe can simply disappear and that the hotel refuses to conduct a proper investigation. The response was cold, dismissive, and entirely lacking empathy. On top of this, there were serious service and hygiene issues: The gym was in very poor condition, with dirty machines. No disinfectant wipes or cleaning products available for guests. Multiple requests to have the gym cleaned were ignored. In my suite, one of the showers was broken and, despite repeated requests, was never properly repaired. To be very clear: there are honest and well-managed hotels in Medellín. I previously stayed at Hotel York Medellín, Curio Collection by Hilton, located in the El Poblado, and on one occasion I forgot personal belongings in my room. The hotel contacted me, secured the items, and returned them without any issue. That is what professional and responsible 5 stars hotel management looks like. I will be escalating this matter to the appropriate authorities in Colombia and will continue sharing this experience publicly. I do not recommend this hotel under any circumstances. If you are considering staying here, think twice. The safety of your belongings, cleanliness of facilities, and overall service cannot be trusted.

The hotel staff appears to be very well trained. Very relaxing experience. It is hard to describe the feeling of walking into a hotel or resort and from the time of check-in you can relax because you know it is staffed by well trained team members. Funny part is that NONE of the services, purchases included a tip. As each person in this place deserved one as we appreciated the wonderful service and hospitality. Based on the great quality of service, we assumed that their personnel is well trained and well paid.( we had stayed at the Marriot nearby and automatically a 10% was added no matter what)— |Even though it was very busy at the time of our visit, unknown to us it happened to be a long holiday weekend for the locals.

location is great, personal friendly, but: Bed sheets made of artificial polyester, therefore horrible sleep. Alternative sheets (e.g. made of cotton) was not possible. We don't understand the hotel's priorities. There was offered fancy alcohol in shelves, and electrically moving window shades but no proper bed sheets to sleep comfortably. No kettle in room. Breakfast not special. Most of the personal didn't know any English at all. Wifi didn't work in our first room. For doing laundry they charged us 99€, without telling us the exact price before, although I asked them. We could only finish a survey on their tablet at the checkout when leaving good review.