Sofia K
Google
Overrated and overpriced for what it offers.
I’m quite disappointed with this hotel. However, let’s start with the positives: the location is excellent, right in the heart of Graz, offering a nice view and a quiet room. The staff at the front desk are very friendly and professional, and I’d especially like to highlight Michelle, whose professionalism and kindness truly stood out. The bed is very comfortable, and the hotel provides some useful amenities like a crib for babies, an iron, as well as access to a sauna and gym.
However, for a 4-star hotel priced at around 150€ per night, these positives are quite basic and should be standard.
Now for the negatives:
There are no essential kits in the bathroom, no bathtub, no bathrobe or slippers (thankfully, towels were provided). There’s no teapot in the room—let alone tea, coffee, or complimentary bottled water—and even basic items like spoons are missing if you want to eat yogurt or similar. Room service was very disappointing: they simply changed the towels, emptied the trash, and tidied the bed. As I was traveling with a crawling baby, I specifically requested vacuuming the room, but this took hours, and it felt like I was asking for something extraordinary. Forget about cleaning the floors or organizing anything left on the table—they didn’t bother.
And now, the absolute worst part: we had no Wi-Fi in our room for the entire week. I had to rely on roaming, which was far from ideal, especially since I need the internet for work. You can imagine how frustrating this was. When I brought it up to the staff, they said they’d look into it, but guess what? Exactly—nothing changed.
At this point, the fact that there’s not even breakfast included for this price doesn’t even surprise me.
To sum it up, the only real advantage of this hotel is its location. Everything else feels very basic and outdated for the price and the 4-star rating.
