Jay Fletcher
Google
Hotel as ever looks very nice on the outside, and the reception area and downstairs looks very clean and has a modern feel to it.
Sadly this ends once you get to your room. I’ve stayed here a couple of times now and the hotel rooms have a lot of updating needed.
The rooms have a feeling of 1980’s roadside motel, very dated interior, no fridge , no safe and not even one bottle of water in the room , in either room in fact as there were four of us staying in two rooms.
The bathroom looks very tired , must be at least 30 years old , for a shower you have to stand in the bath and pull a curtain around the bath to shower , also the vent fan wasn’t working and clearly hasn’t been for a long time due to the black mould on the ceiling .
There was also a pool of water in the coffee tray which had soaked the sugars , left over from a previous guest .
We had stayed for 4 days out of the seven when I eventually asked why our rooms hadn’t been cleaned by housekeeping - I was told that there was a card in the room which you needed to scan - again , no paper instructions in the room, just a QR code on a piece of paper.
After this the rooms were cleaned somewhat , but not really to a good standard .
We also had a power cut in the two rooms for 4 hours , nowhere else , just our two rooms . No doubt the dodgy electrics had got damp from the extract fan in the bathroom not working properly .
The hotel bar. Considering this hotel caters for business travellers also , the bar was open one night only , which was Saturday . The rest of the week it was closed , the amount of times I overheard guests asking at reception why was the bar closed , especially on Friday night. Not good enough for a hotel that markets itself as one of the best hotels in the area !
Breakfast. They have a “ Please wait here to be seated “ sign , nobody ever comes to you so you end up finding your own table. I did this one morning and midway through my breakfast I was asked to move tables as they were wanting to set up tables for lunch , not good enough at all, especially as I had paid over £500 for breakfast for the week for 4 people!
Selection of breakfast is generally good though however the coffee machines constantly run out of milk and the guests start to build up waiting .
Lastly, when checking out , the staff did not ask “How was your stay , was everything ok?” Nothing , just a goodbye .
A lot of training needs to be done here with front of house on how to speak to guests on check in and on departure.
Overall, I won’t be coming back to this hotel next year, too many issues this stay, my advice is if you are coming for a stay of a few days, get yourself a nice B&B or AirBnb in the area - it will be cheaper and you will have a nicer time .
Lots of work to be done to improve this hotel , especially for the money they charge !