Hôtel de Bourbon Mercure Bourges Centre – Jardin - Parking privé gratuit

The hotel is well situated reasonably close to the centre of Bourges. The room was clean and well provisioned and was ideal for the family. Although not owned by hotel, the restaurant was disappointing and really did not cater for young children. The children’s menu was basic and was sparse and did not meet our expectations. My wife does not eat meat and none of the menus could be cooked without garlic which seems odd. In the end she had to eat the children’s option as a main course! Over 200 euros for a very poor meal. Apart from that we still enjoyed our stay.

May I caveat this review to say that it is only the second ever review I have written and the first was 20 years ago but we were so disappointed we felt compelled to write this.|Also to say we stayed here last year and only had very good feedback. |What a difference a year makes! |We are a family of four and booked a suite - same as last year -when we had a room with two bathrooms and plenty of space. Be warned though, there is only one room like this and if you don’t know to ask then you can get ripped off with a small stuffy room with malfunctioning air conditioning- all for the same price! Onto the “air conditioning” - it was 40 degrees when we arrived and the room had had its air conditioning turned off - apparently the people before us had specifically requested this!? What ensued was farcical, well it would have been if it wasn’t 40 degrees! I visited reception twice to complain and a nice lady tried to help. Sadly though this meant an extremely rude man on reception ringing the room to tell me they had switched it back on and I was wrong and that the air conditioning was working perfectly (shocking customer service) and I was not giving it enough time - this is all while I had sweat pouring down my face. After 2 hours I called again but no helpful response so went back downstairs again and the nice lady on reception had to give me her fan! The room was a bearable temperature (not cold) by the time we left at 8am next morning.|On top of all this we had a surly bar man who didn’t want to bring me a fresh glass for a new drink - he proceeded to put the glass out of my reach when it did come. He refused to make my husband a cocktail after 10.30pm starting he was done mixing cocktails for the night but the bar was still open?! My husband and my two sons who were chatting and reading their phones, were also told to keep the noise down, in an empty bar before 11pm. Such terrible customer service so we therefore cancelled our return booking for 2 weeks later and had a lovely time at a hotel who knows how to treat their paying guests. Suffice it to say we will never return. I have never been spoken to in such a way as the gentleman on Reception spoke to me - how can you be adamant the air conditioning is working properly when the room is unbelievably hot and refuse to move our room, stating that the hotel was full - I guess all the other guests knew better than to frequent the bar as we barely saw another person in this “full” hotel.

Good location, easily accessible by car, and free parking is a bonus. The hotel was stylish and our room was comfortable with a well designed bathroom. Our only concern was that our room was located on the restaurant side of the hotel which felt a bit more tired; this impression wasn't helped by the ancient creaking lift that took us to the third floor.

We came here for the restaurant, had a drink in the bar, entertained by a guest guitarist, she was very good. Enjoyed dinner in the vast dining hall. Well worth a visit. Haven't stayed at the hotel.

We have stayed here before and it always meets our expectations. ||The rooms are comfortable with acceptable AC at this time of year. Coffee/tea facilities are available. Sadly the hotel has cut back on lotions in the bathroom. The hairdryer situation was ludicrous. The hotel asked the hairdryer not be used in the bathroom so we had to move the fridge in order to plug it near a mirror.||We enjoyed a good dinner in the restaurant and as ever the breakfast has a large and varied selection.||Available parking has never been a problem and it is secure.

This hotel is one of the best hotels in the city. The staff are extremely welcoming, helpful, and speak multiple languages (I barely speak French so this was a HUGE positive for me). The rooms are nice and cozy so you feel comfortable staying for long periods of time. The hotel is also in an area where everything is very walkable. You will be able to get a small outdoor mall, do some sightseeing, get some very delicious food options from all different backgrounds, and access to other attractions in the area. The attached restaurant is also a wonderful place that serves very good food! All in all, I had a great experience at this hotel!

Super efficient and friendly lady at the reception. This hotel is our favourite when in this area. Only improvement to suggest would be to have porcelain cups which are reusable in the room rather than paper ones which are not.

Nicely refurbished historic building with lovely interior and exterior spaces. Room smaller than anticipated and surly front of house staff were therefore a pity.

Highlight of this 17th century property: Go experience the restaurant built in what used to be the church of the convent. Charming & Delicious The hotel is in an old convent that has been restored and renovated. They have done a fabulous job, mixing charm and all the comfort of a 4 star hotel. Our room was spacious and beds comfortable, the only downfall is that my window is not well sealed and you could feel a freshness in the room. It was fine for this time of season in early autumn. It might be an issue in the winter. Rooms and showers are large enough for light Handicap but no ramps in case of wheelchair. - secured parking The staff was very welcoming and I highly recommend you eat at their restaurant "Les petits Plats du Bourbon" which sits in the old Abbaye Saint-Ambroix. The culinary experience was very good and at very reasonable prices with the options of a 18 euros for lunch - 25 euros for dinner menu (entrée, plat, dessert) according to the season (reservations a must). Chefs du Cercle rated with 1 Michelin Star.

Good location, attractive property. Unhelpful staff speaks very little English. Zero recognition/respect for Platinum level status with Accor Hotels. In fact the front desk said they offer nothing for Platinum level! We called Accor and they apologized up and down and committed to rectify (as they confirmed the front desk team was 100% in error). Suggest you stay elsewhere unless you are prepared for the hassle and the nickel and dime.

Mercure Le Bourbon is an amazing hotel that pays tribute to Bourges rich historic heritage. The staff are friendly and helpful, the location is great and the accommodations are top tier. Great find!