Randi B.
Yelp
Just stayed here for seven days. My parents have a timeshare in Hawaii, and they transferred it to New Orleans so we could use it. This place was listed as 5 stars by the travel agency...i'm not sure how.
I had read reviews online prior to us visiting, and the reviews were horrendous. I was really scared of staying here. Luckily, most of the things we read were not the case for us (cockroaches, dirty rooms, hair on the sheets).
However, I would not stay here again. In it's defense, this place has been around since the 1800's, although not always a hotel. So, it's old, but that does not make up for it's awkwardness and poor service.
First of all, there is NEVER anybody at the front desk. Whether it is the middle of the afternoon, or the middle of the night, I never saw somebody working. When we needed something, we needed to ring the bell and wait.
The walk to the room was odd. You got out of the elevator, went through a door, down 3 steps, across a hall, up 2 steps, through another door, then into our room. Hassle, especially with luggage.
We had a 2 room suite, so we actually had 2 of everything. 2 bedrooms, 2 bathrooms, 2 kitchens, 2 living rooms. And an elevator in our suite. But there was a big sign on it not to use it. So...why is it there?
The bathrooms were minuscule. One had a shower only, and it was barely big enough for one person. Ours had a tub and shower, but the tub was so high (it came to above my knees) that we had to basically hurdle to get in. But there is nothing to grab onto, so the chance of falling is likely. The bathrooms doors graze the sinks to close. Poor planning on their part.
The bedrooms were also very small. We could barely walk in our room. It was also a dungeon. No windows. Not good if you are claustrophobic. The comforter on the bed used to be blue and white, but when we arrived, it was blue and brown. No thanks, we threw it on the ground and didn't touch it again for the entire stay.
The "maid" didn't do anything. Well, sort of. She made my brother's bed everyday, but never touched ours. Probably because our room was too small and she couldn't get around the bed to make it. She never replaced the toilet paper in the bathrooms, so we had to go ask for more. She didn't clean the bathrooms at all. We would brush our teeth in the morning and when we came home at night, the toothpaste residue was still in the sink.
The TV's barely worked. We only got about 5 channels, even though the book in the room boasted of about 60 channels. Not so, we ended up watching the news or TBS the whole time.
The "smoking areas" were the roof and the courtyard in the middle of the hotel. The roof deck was made of splintery, old wood that was very uneven. Easy to fall. At night there were no lights up there, there were also no ashtrays. The courtyard had an ashtray, but again, no lights at night.
I would give this place 1 star, but I am giving it 2 just because the bed was comfortable enough to sleep on, and the air conditioner worked well.