Hôtel de la Cité Carcassonne - MGallery Collection

Staying at Hotel La Cité was a truly magical experience. It’s absolutely breathtaking to be inside a real castle – the atmosphere is unlike anything else. The views from the hotel are stunning, especially during sunset; it felt like stepping into a fairytale. Every member of the staff was incredibly kind, welcoming, and helpful. Their attention to detail and warm hospitality made us feel so well taken care of throughout our stay. Unfortunately, due to an unexpected incident, we weren’t able to arrive at the ideal time and missed the chance to fully enjoy everything the hotel has to offer. Still, we’re deeply grateful for the wonderful service and unforgettable experience. We hope to return and enjoy it even more next time!

Staying at Hotel La Cité was a truly magical experience. It’s absolutely breathtaking to be inside a real castle – the atmosphere is unlike anything else. The views from the hotel are stunning, especially during sunset; it felt like stepping into a fairytale. Every member of the staff was incredibly kind, welcoming, and helpful. Their attention to detail and warm hospitality made us feel so well taken care of throughout our stay. Unfortunately, due to an unexpected incident, we weren’t able to arrive at the ideal time and missed the chance to fully enjoy everything the hotel has to offer. Still, we’re deeply grateful for the wonderful service and unforgettable experience. We hope to return and enjoy it even more next time!

The hotel is stunning and located in a perfect location. The room was clean, the bed was comfortable. We did not have breakfast. However, for €400 a night, I would expect to be able to climate control our room how we like. It was consistently near 30 degrees. On no night did we sleep in the bed, we instead slept on top of the bed, and didn't sleep very well. The fact that the AC wasn't working as well we'd like was reported to reception, who sent maintenance up to have a look. They explained (in French) that it is working as expected - or, at least that's what I could understand. Not wanting to escalate this and make a fuss, I left it there - we enjoyed our room otherwise. When paying this much, I'd expect to be able to make my room arctic, or a sauna. Much cheaper hotels achieve this without any problem. Not the end of the world, but I really expected better. The rooms are mostly quite old and slightly tired, and I wouldn't say that they are the highlight of the hotel. The gardens, pool, and restaurant are. La Barbacane was fantastic, but we didn't need to stay in the hotel to experience that. Also, the hotel just didn't reply to an email I sent before our stay.

Following a greeting from the Hotel Manager on arrival, it was such a great start to our holiday that my special request for the room I wanted and the view I wanted was granted (along with an unexpected bottle of Champagne on ice). What a view from the extensive terrace with views over Carcassonne City, the Chateaux the Ramparts and to the basilica ! The historic hotel is beautiful and is in a prime location in the medieval citadel right next to the Basilica. The staff in the hotel were all very pleasant, helpful and nothing was too much trouble. A good choice of food at breakfast and waiter and waitress service for coffee and hot choices on request worked well, you only have to ask and its brought straight to your table - whatever you need. We were also very impressed with the concierge service on checkout, a very friendly and helpful gentleman, who took us and our luggage to la port Narbonnaise for our pickup. The drive in the small car was an experience in itself. Overall, a fantastic break ! Thank you.

On a friend's recommendation, my wife and I included a stop in Carcassonne on a recent road trip. It was well worth the stop! We wanted to stay in the old city itself, and the Hotel de la Cité appealed to us based on its reviews and location. It's certainly a bit more expensive than staying in the new city, but being able to stroll out of your hotel straight into this amazing old city is worth the premium. The hotel and its rooms are old but comfortable. The view from our room (220) was great. The bathroom was on the small side, but featured a nice towel warmer. The room had a fridge, but no safe.||Next to the lobby are a restaurant and a bar. We arrived hungry and thirsty in the mid-afternoon (when no restaurants are open), but got a charcuterie platter and some good hummus at the bar, accompanied by some excellent Aperol Spritzes. The restaurant featured a good breakfast buffet.

A top welcome and an excellent meal. I had a great time at the Hôtel de la Cité Carcassonne. The welcome was particularly warm, especially from a black receptionist, very professional, smiling and courteous. A real pleasure to be received with such kindness. The dinner at the hotel restaurant was also really good. A great moment from start to finish. A great experience to be repeated without hesitation!

We thoroughly enjoyed our stay and would highly recommend this hotel. From my first human contact with Julien via email, who remembered me when we checked in, to Xavier the GM who introduced himself and help us get into our rooms early, the entire staff were friendly and helpful. The property is very nice and our rooms were comfortable and quiet. The location in the old city is special. Highly recommend this hotel.

Beatuful premises, however due to its old construction, it did limit some of the amenities someone might be llokiing at a 5 star hotel, I would judge it at best a 4 star.|Restaurant previously rated by Michelin, nowadays no longer, and extremely overpriced, for what was offered. I had a very tasteless cod fish, and my wife had a legume plate. However the desserts were absolutely divine, kudos to the baker chef!|It is located inside the wall city, but frankly this is a fake walled city since most of the building inside were demolished and rebuiit, except for the castle, which there is only the construction to visit, empty inside, so to me a tourist trap!|One day is more that enough if you are planning to visit Carcassone, and outside the walled city there are a few good decent hotels.