Hôtel de la Cité Carcassonne - MGallery Collection

Staying at Hotel La Cité was a truly magical experience. It’s absolutely breathtaking to be inside a real castle – the atmosphere is unlike anything else. The views from the hotel are stunning, especially during sunset; it felt like stepping into a fairytale. Every member of the staff was incredibly kind, welcoming, and helpful. Their attention to detail and warm hospitality made us feel so well taken care of throughout our stay. Unfortunately, due to an unexpected incident, we weren’t able to arrive at the ideal time and missed the chance to fully enjoy everything the hotel has to offer. Still, we’re deeply grateful for the wonderful service and unforgettable experience. We hope to return and enjoy it even more next time!

I can’t say enough good things about our stay at Hotel de la Cité in Carcassonne. This hotel is not only incredibly luxurious, but it’s also situated right inside the magical walled city, which makes for a truly unforgettable experience. Waking up inside a medieval fortress and strolling the cobbled streets just outside the door felt like something out of a dream. One of the highlights of our stay was the pool. On Bastille Day, after a long, hot day, my wife and I just needed to cool off. Although the pool area had technically closed in preparation for the fireworks, the manager went out of his way to get us towels so we could take a quick swim. That simple act of kindness—at a moment when we were tired and overheated—truly elevated the experience to a five-star level. The pool was serene, surrounded by the gentle hum of cicadas, and we had it all to ourselves. It was one of the most peaceful moments of our entire trip. The customer service across the board was exceptional. Every staff member we interacted with was warm, welcoming, and incredibly helpful—always with a smile. From promptly bringing cold water to our room to offering thoughtful local advice, they made us feel genuinely cared for. The rooms themselves were impeccably comfortable, with excellent air conditioning and strong water pressure in the showers—little details that made a big difference in the summer heat. This hotel is a gem in every sense. I’m incredibly grateful to the staff for their professionalism, warmth, and genuine hospitality. I would return in a heartbeat and highly recommend it to anyone visiting Carcassonne.

On a friend's recommendation, my wife and I included a stop in Carcassonne on a recent road trip. It was well worth the stop! We wanted to stay in the old city itself, and the Hotel de la Cité appealed to us based on its reviews and location. It's certainly a bit more expensive than staying in the new city, but being able to stroll out of your hotel straight into this amazing old city is worth the premium. The hotel and its rooms are old but comfortable. The view from our room (220) was great. The bathroom was on the small side, but featured a nice towel warmer. The room had a fridge, but no safe.||Next to the lobby are a restaurant and a bar. We arrived hungry and thirsty in the mid-afternoon (when no restaurants are open), but got a charcuterie platter and some good hummus at the bar, accompanied by some excellent Aperol Spritzes. The restaurant featured a good breakfast buffet.

Overall we would recommend/return. We have been visiting carcassonne for years and have always admired this hotel. We are glad we stayed this time. We were welcomed and given a tour of the hotel, by the lovely front of house staff. The garden was an absolute delight to relax in after a busy day sightseeing. Our room was one of the the cheaper rooms and was absolutly beautiful looking out through shutters to the towers and city streets, so I can only imagine what the others are like. The garden bar staff weren't the friendliest except for the man clearing tables and glasses but in general the staff were nice, the carparking staff were welcoming. I would definitly stay again or recommend to a friend visiting carcassonne.

Perfect place for staying inside Le Cite. Great service. Which you would expect based on the price. Good breakfast and a nice courtyard for having drinks. A perfect location to when staying inside the walled Cite. Only issue we had is that the rooms are noisy due to squeaky floor-boards and stairs (it's an old hotel). But overall a very cool place to stay.

The hotel is stunning and located in a perfect location. The room was clean, the bed was comfortable. We did not have breakfast. However, for €400 a night, I would expect to be able to climate control our room how we like. It was consistently near 30 degrees. On no night did we sleep in the bed, we instead slept on top of the bed, and didn't sleep very well. The fact that the AC wasn't working as well we'd like was reported to reception, who sent maintenance up to have a look. They explained (in French) that it is working as expected - or, at least that's what I could understand. Not wanting to escalate this and make a fuss, I left it there - we enjoyed our room otherwise. When paying this much, I'd expect to be able to make my room arctic, or a sauna. Much cheaper hotels achieve this without any problem. Not the end of the world, but I really expected better. The rooms are mostly quite old and slightly tired, and I wouldn't say that they are the highlight of the hotel. The gardens, pool, and restaurant are. La Barbacane was fantastic, but we didn't need to stay in the hotel to experience that. Also, the hotel just didn't reply to an email I sent before our stay.

The valet staff and overall cleanliness of the hotel were great. Unfortunately the service in many other areas was not. At check-in we asked for more info about the annual festival behind the hotel but all we got was a rude shrug and told to Google it. We were then told that we could use the beautiful pool until 6pm, however, when we arrived at the pool, we were told it was closed. After pointing out the inconsistency, the outdoor staff were rude, tossed us some towels and walked away. We decided not to eat at the hotel restaurant after this experience. After our visit we had to follow up multiple times via email and wait two weeks to get a response from the hotel about a lost item. This was very disappointing service for a luxury hotel and we will look at other options the next time we visit Carcassonne.

A top welcome and an excellent meal. I had a great time at the Hôtel de la Cité Carcassonne. The welcome was particularly warm, especially from a black receptionist, very professional, smiling and courteous. A real pleasure to be received with such kindness. The dinner at the hotel restaurant was also really good. A great moment from start to finish. A great experience to be repeated without hesitation!

Ever wanted to stay in a castle? Yeah, deep inside the walled city a beautiful hotel exists. Take the plunge. Great to explore the grounds after the tourists leave for the day. Unbelievable restaurant menu! We left feeling like king and queen!

No, you can t be a spa hotel but not have spa facilities available. After a day of driving we had high hopes and we spent good money, only to be told that the spa is fully booked, we stayed one night and we called in the morning to book the spa (weird a spa hotel needs to have spa bookings) but there was no good will towards us, which one does not expect from a 5 star hotel. Other positive aspects were shadowed by this.

If I were to visit Carcassone again I would stay here or at the Best Western Hôtel le Donjon, which are the only two hotels within the medieval city's walls. I found the medieval city to be unbearably crowded during daytime hours but as soon as all of the day visitors left I could appreciate the city and for this reason I think staying in the city is the only way to go. By doing so you'll have a few hours of solace in the morning and evening before/after the hordes of tourist arrive/leave. During my visit to Carcassone we sought refuge at Hotel de la Cite in advance of our dinner reservation at a nearby restaurant later in the evening. In the lounge we enjoyed an excellent bottle of wine while snacking on some of the best olives I think I have ever eaten. Right off of the lounge there was a beautiful patio with breathtaking views of the city walls and surrounding countryside. Service was unobtrusive and elegant; I would definitely stay at this hotel.

I cannot say enough about the hospitality here. The back garden of this hotel is right against the walls of Carcassonne so you have a magnificent view. The garden is also wonderfully planted, attracting some cheeky birds. Prices were quite reasonable, given the location, and the staff were perfectly happy to let me quietly work on one of the tables a bit further away from everyone. They'll even furnish you with a wifi code, should you need it.

We were sooooo happy here. We only spent two nights and wish we could have been here longer. Like you've seen in the other reviews, parking is actually located outside of the fortified wall, in fact, no cars are allowed within the city. Our first night there we got there and drove in without knowing this but fortunately there were very few pedestrians around because it was past 11. O'clock at night. Once there we were checked in and escorted out to the parking. During our stay we didn't use the car and got a ride back after check out without much waiting time. The room was magnificent , the bed super comfortable but a bit stuffy so we trie FYI open the windows a few times during the day. The WiFi worked and the bathroom was great , except it splashed a bit too much when taking a shower - we should have opted for a bath instead. We had lunch at their restaurant which was the most amazing French meal we have ever had and enjoyed some drinks at the lobby / library/ bar . Their signature cocktails of the night Lastly - only downside was that we didn't book the massage in advance and they couldn't book them same day so make sure to get an appointment if you are thinking of getting one. And the pool wasn't usable , hadn't been cleaned nor was heated . We visited in October so it must have been too late in the year for swimmers .

Beautiful. Lovely restaurant, nice breakfast, nice if somewhat faded room. Wonderful location with gorgeous views from every window. Staff were friendly and helpful.

You're reading this because you want to stay _in_ the medieval city, you big castle nerd, you. And (hopefully) you've already looked at the room rates and are still interested. So: yes, you should stay here. It's what all the photos have led you to believe, and you'll be glad you chose to splurge for a few nights. Given that this was a bishop's palace and has been modeled, remodeled and renovated over the years (centuries), the rooms are not standard. Ours was very nice, with a huuuge, well-appointed bathroom. (The one downside: a mattress that, as far as I know, has been there since the bishop called it home.) The terrace view, looking over a small garden onto the wall and city towers, was fantastic. I found the parking / hotel shuttle system to be easy, and much preferred to either schlepping on foot from the car park to the hotel or (worse) driving the tiny, pedestrian-filled streets. All the staff -- especially the driver and valets -- were unfailingly polite, welcoming and informative. We didn't use too many of the hotel's amenities, although I will say the Bar Bibliothèque is a cozy spot for a drink after a day playing feudal townsfolk. At the other end of the day, the buffet breakfast is outstanding, IMHO, but also très cher, so probably only worth it if you're big on breakfast. Note: We visited in April, before the touristic hordes descend upon Carcassonne like a crusading army. On the advice of everyone I met, I would strongly suggest you visit during the shoulder seasons if at all possible. Still: probably the best place to stay for Castle Nerds in any season.

The complicated directions to the hotel car park, outside of the mediaeval city, worked fine. A small van with a cheerful porter was with us within minutes, he loaded our luggage and chatted in a most amicable way on the drove to the hotel. The receptionist checked us in, gave us a map and useful city information. A porter showed us to our room where a bottle of local champagne greeted us. The room had a large balcony with a view of the town and city walls. Beautiful. The toilet was in a separate room from the bath. The deb was big and comfortable. The woof was fine and the bath was a real luxury, deep with easy to use faucets, hand shower and stand up shower. Tea, kettle and milk in the room. We loved this place. We stayed for 4 nights. The breakfast choices were impressive, we had different breakfasts each day. The serving staff remembered us and bought us tea each morning, a large pot each - 3 decent sized cups. The hotel location is excellent, both for exploring the city on foot and as a base for exploring the beautiful wider region of Languedoc-Roussillon. I'd recommend this to all my friends, it was the highlight of our accommodation on this tour.

The bad: 1. Finding the parking, contacting the hotel for pick up, etc., was a disaster. The directions are poor, then the intercom system at the parking doesn't work, and we had no way to contact the hotel. We were lucky to run into the driver, but even then others also were waiting and wondering how to get to the hotel. It took multiple trips. The only plus was your driver Maxim was very nice about it. 2. Seriously, 66 Euros for breakfast for 2 that was cold and barely edible -- ridiculous. Felt totally cheated. 3. The crowded madness at checkout in the morning, with the one person working totally overwhelmed, and no driver or van to take us to our car: Another disaster. We ended up just dropping off the keys and walking out with our luggage down the long and windy path to the paid parking in the very cold morning. The good: 1. The location, once you finally get there, is exceptional. 2. The room was very nice, clean and comfortable, with quality fixtures and a comfortable bed. And a beautiful view from our private terrace. 3. The driver and bartender were both kind and professional. If the hotel was a little less expensive, you could excuse some of this, but at these rates... no. Tips: Get a room with a terrace,they are nice. Read all directions on how to get there very carefully, it is complicated and have the hotel phone number handy to call them to pick you up. Expect to pay handsomely for meals at the hotel.

Wish I could give this zero stars - evidently part of their tear down service includes using your toilet and leaving remnants of #1 and #2 on the seat. Utterly disgusting. Terrible wifi too.