Hôtel de la Cité Carcassonne - MGallery Collection

This is a first class hotel, and you just can't beat the location too. The building is old, and feels very classy inside. The service was outstanding from everyone on the staff that I met during my 2 day stay. They could not have been more friendly and helpful. My room was on the 3rd floor with patio doors opening out onto a fantastic view across the valley. The room was quiet, clean and comfortable was a huge 2 sink bathroom. Breakfast was great. I recommend this place very highly, but be warned it is not cheap!

Absolutely magical hotel. And the staff is INCREDIBLE. (long review, sorry, but there are so many good things to say) What you see in the photos of Carcassonne perfectly represents this fairytale-like town...and the hotel is in the MIDDLE of it. I don't need to go into how mindblowing this city is--the photos and reviews speak for themselves--but our experience at this hotel requires the most effusive, affectionate review... First and foremost, the hotel staff: My wife chose to come to this city for her birthday and have a truly memorable experience. While we're not used to nice hotels, but we decided to go all out for her special day. It was 1,000% worth it. Not only were we staying in a freaking castle, but we received the absolutely BEST care from the staff. Shout out to Sophie, Clemence, and Patricia, who treated us with the best, most genuine care. They made us feel so special and took a real interest in our experience. They truly elevated our stay and we could not have been happier. We felt SO lucky to have such an amazing, kind staff making our visit the best it could be. The hotel: The hotel is beautiful, unique, charming, and elegant. Everything about the hotel is ideal and we couldn't be happier. It's INSIDE THE MEDIEVAL CASTLE. The moment you walk out the main entrance, you're greeted by the jaw-dropping Basilique Saint Nazaire. There are tons of adorable shops and incredible restaurants. Enchanting cobblestone streets, surrounded by ancient city walls and towers. It's other-wordly. The views from the terrace look over the towers, bridges, the city, and basilique. It's truly magical. The room was impeccably clean and spacious. The bed was super comfortable and the pillows were particularly cozy. The housecleaners did a perfect job and refilled everything. We couldn’t have asked for a better, cleaner, well-run hotel. If you have a chance to stay here, it's a must. Thanks to the whole staff for making this a once-in-a-lifetime experience.

Obviously the best part is the location. Inside the walls of the old castle. But there is more to it. Food is excellent, service is very friendly. The rooms are the weak point. They are more 3 stars than 5. But they are big and many have just amazing views. Frankly it is so unique it is for me a place not to miss. I went there 6 or 7 times already. Always magical, particularly with kids. Highly recommended!

The hotel is situated in a fortress (that's how we can explain it to Americans), it's beautiful, and we were well accommodated. It was off-season so the crowds weren't too bad. Beautifully located next to an ancient Church where St. Dominque preached! |If you are American and like the old France, go!

Beautiful hotel in the heart of the medieval city. The rooms are very large with walk out balconies. The staff are very attentive and accommodating. The restaurant and bar area also beautiful. I only had breakfast in the restaurant but it was delicious.

This wasn’t a good experience I’m sorry to report.|We were picked up at the offsite parking lot by a man who worked for the hotel. The car was filthy. The man gave us history as he drove us to the hotel which was nice- but he stayed close to us at check in and continued his lecture. He followed us up to our room, came in and talked about the area. We were tired from traveling and simply wanted quiet. Very awkward. |As for the hotel itself, It is utterly gorgeous. The location, the lobby, the library, the dining room, and the rooms are all beyond beautiful. |The issue we had was with the staff. Besides Sophie, and a couple members of the wait staff, the experience was quite cold. This was the only hotel on our weeks long journey where we came across rudeness. Sadly we don’t endorse this beautiful hotel.

The hotel is a lovely property located in the medieval town of Carcassone. We got a big room on the ground floor which was very nice albeit dark. The trouble wasn’t the property, it was the horrible service. Now I don’t usually write negative reviews but this time I felt it was important. First to say we had dinner at their restaurant one night and it was amazing. The service and food were fantastic and the lady who runs the restaurant was very nice as well as our waiter. The problem was all inter service. It took forever to get a drink at the bar and on a day it was raining and we wanted to order room service for lunch we had to ask for the in room dinning menus which took 20 minutes to arrive. Then when we called the number set out on said menu we were told they didn’t take food orders and we should call reception. We were sent back and forth between reception and the bar multiple times, each refusing to take food orders. Finally someone took our order but the food never arrived! This is not how a 5 star hotel should operate. They really need to work on their service.

The hotel is magnificent, the location couldn’t be better. We loved it with our kids. Ladies at the reception and staff at the bar are so professional and welcoming. However the breakfast was a bit of disappointment. The lady was rolling her eyes at the kids, very unpleasant lady who is supposed to serve breakfast with a smile. To have eggs and bacon with some veggies, tea and coffee, you need to ask her every time. Being family of four you need to address her several times. She messed up the orders, which is not a problem, but as she was very unpleasant you don’t want to ask her anything anymore. She made us leave with a bitter taste. As a conclusion I would definitely recommend the hotel, we absolutely loved it, but for breakfast I would suggest go to a nearby coffee shop.

Ever wanted to stay in a castle? Yeah, deep inside the walled city a beautiful hotel exists. Take the plunge. Great to explore the grounds after the tourists leave for the day. Unbelievable restaurant menu! We left feeling like king and queen!

If I were to visit Carcassone again I would stay here or at the Best Western Hôtel le Donjon, which are the only two hotels within the medieval city's walls. I found the medieval city to be unbearably crowded during daytime hours but as soon as all of the day visitors left I could appreciate the city and for this reason I think staying in the city is the only way to go. By doing so you'll have a few hours of solace in the morning and evening before/after the hordes of tourist arrive/leave. During my visit to Carcassone we sought refuge at Hotel de la Cite in advance of our dinner reservation at a nearby restaurant later in the evening. In the lounge we enjoyed an excellent bottle of wine while snacking on some of the best olives I think I have ever eaten. Right off of the lounge there was a beautiful patio with breathtaking views of the city walls and surrounding countryside. Service was unobtrusive and elegant; I would definitely stay at this hotel.

No, you can t be a spa hotel but not have spa facilities available. After a day of driving we had high hopes and we spent good money, only to be told that the spa is fully booked, we stayed one night and we called in the morning to book the spa (weird a spa hotel needs to have spa bookings) but there was no good will towards us, which one does not expect from a 5 star hotel. Other positive aspects were shadowed by this.

I cannot say enough about the hospitality here. The back garden of this hotel is right against the walls of Carcassonne so you have a magnificent view. The garden is also wonderfully planted, attracting some cheeky birds. Prices were quite reasonable, given the location, and the staff were perfectly happy to let me quietly work on one of the tables a bit further away from everyone. They'll even furnish you with a wifi code, should you need it.

We were sooooo happy here. We only spent two nights and wish we could have been here longer. Like you've seen in the other reviews, parking is actually located outside of the fortified wall, in fact, no cars are allowed within the city. Our first night there we got there and drove in without knowing this but fortunately there were very few pedestrians around because it was past 11. O'clock at night. Once there we were checked in and escorted out to the parking. During our stay we didn't use the car and got a ride back after check out without much waiting time. The room was magnificent , the bed super comfortable but a bit stuffy so we trie FYI open the windows a few times during the day. The WiFi worked and the bathroom was great , except it splashed a bit too much when taking a shower - we should have opted for a bath instead. We had lunch at their restaurant which was the most amazing French meal we have ever had and enjoyed some drinks at the lobby / library/ bar . Their signature cocktails of the night Lastly - only downside was that we didn't book the massage in advance and they couldn't book them same day so make sure to get an appointment if you are thinking of getting one. And the pool wasn't usable , hadn't been cleaned nor was heated . We visited in October so it must have been too late in the year for swimmers .

Beautiful. Lovely restaurant, nice breakfast, nice if somewhat faded room. Wonderful location with gorgeous views from every window. Staff were friendly and helpful.

You're reading this because you want to stay _in_ the medieval city, you big castle nerd, you. And (hopefully) you've already looked at the room rates and are still interested. So: yes, you should stay here. It's what all the photos have led you to believe, and you'll be glad you chose to splurge for a few nights. Given that this was a bishop's palace and has been modeled, remodeled and renovated over the years (centuries), the rooms are not standard. Ours was very nice, with a huuuge, well-appointed bathroom. (The one downside: a mattress that, as far as I know, has been there since the bishop called it home.) The terrace view, looking over a small garden onto the wall and city towers, was fantastic. I found the parking / hotel shuttle system to be easy, and much preferred to either schlepping on foot from the car park to the hotel or (worse) driving the tiny, pedestrian-filled streets. All the staff -- especially the driver and valets -- were unfailingly polite, welcoming and informative. We didn't use too many of the hotel's amenities, although I will say the Bar Bibliothèque is a cozy spot for a drink after a day playing feudal townsfolk. At the other end of the day, the buffet breakfast is outstanding, IMHO, but also très cher, so probably only worth it if you're big on breakfast. Note: We visited in April, before the touristic hordes descend upon Carcassonne like a crusading army. On the advice of everyone I met, I would strongly suggest you visit during the shoulder seasons if at all possible. Still: probably the best place to stay for Castle Nerds in any season.

The complicated directions to the hotel car park, outside of the mediaeval city, worked fine. A small van with a cheerful porter was with us within minutes, he loaded our luggage and chatted in a most amicable way on the drove to the hotel. The receptionist checked us in, gave us a map and useful city information. A porter showed us to our room where a bottle of local champagne greeted us. The room had a large balcony with a view of the town and city walls. Beautiful. The toilet was in a separate room from the bath. The deb was big and comfortable. The woof was fine and the bath was a real luxury, deep with easy to use faucets, hand shower and stand up shower. Tea, kettle and milk in the room. We loved this place. We stayed for 4 nights. The breakfast choices were impressive, we had different breakfasts each day. The serving staff remembered us and bought us tea each morning, a large pot each - 3 decent sized cups. The hotel location is excellent, both for exploring the city on foot and as a base for exploring the beautiful wider region of Languedoc-Roussillon. I'd recommend this to all my friends, it was the highlight of our accommodation on this tour.

The bad: 1. Finding the parking, contacting the hotel for pick up, etc., was a disaster. The directions are poor, then the intercom system at the parking doesn't work, and we had no way to contact the hotel. We were lucky to run into the driver, but even then others also were waiting and wondering how to get to the hotel. It took multiple trips. The only plus was your driver Maxim was very nice about it. 2. Seriously, 66 Euros for breakfast for 2 that was cold and barely edible -- ridiculous. Felt totally cheated. 3. The crowded madness at checkout in the morning, with the one person working totally overwhelmed, and no driver or van to take us to our car: Another disaster. We ended up just dropping off the keys and walking out with our luggage down the long and windy path to the paid parking in the very cold morning. The good: 1. The location, once you finally get there, is exceptional. 2. The room was very nice, clean and comfortable, with quality fixtures and a comfortable bed. And a beautiful view from our private terrace. 3. The driver and bartender were both kind and professional. If the hotel was a little less expensive, you could excuse some of this, but at these rates... no. Tips: Get a room with a terrace,they are nice. Read all directions on how to get there very carefully, it is complicated and have the hotel phone number handy to call them to pick you up. Expect to pay handsomely for meals at the hotel.

Wish I could give this zero stars - evidently part of their tear down service includes using your toilet and leaving remnants of #1 and #2 on the seat. Utterly disgusting. Terrible wifi too.